Littledata ‑ Revenue Tracking , 111 則評價
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Absolutely zero value in this app the native shopify integration is absolutely fine. It messes up all your connections later down on road.
Hi, Bianca here - Head of Customer Support - we appreciate your feedback and we apologise for your experience.
Unfortunately what you were expecting - advice on campaign performance - is beyong the Littledata app scope.
I am positively surprised by this app and especially the support team behind. They guide you personally throught the setup process which just takes a couple of minutes and are always very quick to reply and solve issues which might not even are directly related to littledata. If you want to have robust Google Analytics data with Shopify, this is the best option.
For the first time in my 10y career with online marketing, there is 0 discrepancy between our Shopify & Google Analytics (UA) data!
The implementation cannot be easier and the Support Team (Cornelia) has been extremely helpful, thorough and fast with the help. Even jumped into a call with a short notice to resolve an issue.
Well-deserved 5 stars.
Finally an app that returns all the correct data.
Easy to use and easy to understand.
I have spent well over 30 hours trying to connect my store > recharge > google analytics and google ads using this app and I was unsuccessful. The support staff refused to help. It's an unnecessary app and was sold on marketing claims made on their website. It all sounds good but reality is, it simply did not work. Had the support staff taken a small chunk out of their day to help me with the initial set up, I would have paid for this app indefinitely - without probably ever using it. I wouldn't waste your money monthly - just take the time to set up the various connections on your own or seek someone who can. Thanks.
Hi! Jared here — Head of Customer Success. Thanks for taking time to provide some feedback!
While we’re always always happy to dig in and troubleshoot any issues that may arise with our app, issues stemming from third parties and incorrect setups of those tools prevents our app from providing the accurate ecommerce events that you’re looking for.
Despite your prior setup issues with external tools and third party apps, our Support team offered to step in to audit your setup. We requested access to your Analytics account so we could take a closer look at any setup issues that we noticed, but we didn’t hear back from you regarding this. You’re free to respond so we can pick up where we left off!
Will update review once I have issue resolved. I have a major ocnnection issue they've been accomodating and deserve a 5 star, however, I can't see where my plans cost is set, I couldn't do connection, slow responses, and now two invoices that have false bills on them. They did reply... will update when I have been refunded, applcation functionality isn't working yet it's promising. Will update this asap problems are resolved, hopefully sooner than later.
Hi, Bianca here - Head of Customer Support - we appreciate your feedback and we apologise for your experience.
We have tried to contact you a number of times, to perform an audit and help get the setup running.
As for the refund - we have requested it from Shopify when you notified the team, but unfortunately we do not have any control over the refund process.
Please contact us if you wish to resume your trial.
Thank you!
Free trial finished and we got charged 3x in one day. Really put us off ever using / trusting this app again.
Hi! Bianca here — Head of Customer Support. Thanks for taking time to provide some feedback!
Unfortunately there was an error with the payment processor and you were charged multiple times. We apologise for the inconvenience and we want to confirm that the charges were fully refunded. We can offer you another free trial to continue testing our app.
Please feel free to reach out to our Support team for any questions.
Thank you!
First. I advise all users to review the events sent in real time - the application works incorrectly.
Support, as it responds over time, you wait and receive information that it works great, and buy enterprise.
The application also has errors in the panel.
Besides, you spend an hour showing through screenshots that something is wrong and littledata writes that it's great and you know go to enterprise. Maybe first show that the standard support and the application work.
Hi there, thank you for taking the time to leave a review! We want everyone to have the best possible experience of Littledata, so we were sorry to hear that you continued to look at the wrong reports in Google Analytics, even after our support team responded to over 15 inquiries, verified that the data was flowing correctly, and offered clear instructions about where to see the data. We hope you will give Littledata another try in the future!
**Update: They're apparently addressing this issue in a new version of the app**
If you're like me and are used to looking at your reports by SKU and have a good SKU naming convention to make report reading easy and fast, this app will require you to add an extra step to see your SKUs again since they send Shopify IDs to your SKU column. They need to address this issue. I couldn't even look beyond that point at the rest of it. Now I'm looking at the last 30 days of sales data and I can't tell what I'm looking at.
We've just launched our v8 tracking script with many improvements, including sending Shopify variant SKUs to Google Analytics. You're welcome to try the app again with an extended trial and see if find the improved data helpful.
Worthless app, doesnt do anything. Free trial is pointless as it only checks your data monthly if it all. Tells me it may take a few minutes, took over 4 hours to pull in 10 weeks of data. Dont waste your money on things that can be achieved for free with Google Data Studio
Sorry you didn't have a good experience of our app. We've now updated the messaging for our audit and benchmark features to make it clear it could take up to a day to gather the data we need. But that still gives you over 10 days to trial to add the improved data to Google Data Studio or another visualisation tool or your choice.