Live Product Options , 251 anmeldelser
Afgræns
-
Efter bedømmelse
I could not get the app to work. When I asked for help all I got were self help files. A 10min conversation would have solved my problem but they just said everyone else can do it. I could not. So unless you are very good at this stuff I would choose someone else which is what I have done.
---------------------------------
I have seen the reply. Hmmm. I have had this Free App for 3 months and over the period I asked for help several times. Same documents. The "further" support was offered if I removed my review. As for my attitude it followed a reply that suggested I was lazy for not reading the help file ( untrue ) and that I would never be successful.
Merchant asked us how to set up a custom option. We sent him a link to help documentation with detailed instructions and screenshots. Instead of asking a follow-up question, he left a 1-star review.
We even followed up to offer further support. The merchant was arrogant and threatened to cancel his subscription, even though he was using our free plan… Best of luck with the Wipecleaning ;)
This app is exactly what I was looking for! it's a bit complicated but with practice and familiarization I'm sure the process will go more smoothly in the future. Support was also absolutely excellent and extremely quick. Can't recommend this enough!
What a great app and Michael is very responsive and helpful with support. Easy to use and style to fit your theme. I highly recommend this app!
Exellent App for Product options. Especially the Support is great and they answer every question to help you. 5 Stars well deserved.
This app is great and the support even better! I had a few tweaks that my business needded and they help me through the process rapidly and efficiently! We needed to show our Watches engraved and we nailed with this app! Two thumbs up!
I was very excited to try this app. Unfortunately, none of the staff could clearly explain how to add personalizations to my items. Even after asking for a video with a clear set of step by step instructions, no one really helped. They kept telling me to look back at the self help doc. Then they told me to hire someone on Upwork to set up the app instead of setting up a 10 minute phone call or Zoom to help me through this.
Very disappointed. Try an app where they're happy to help you get set up. I was told I could only get help with set up if I was a bigger store. So this app isn't for small business owners just starting out.
I've just checked our support requests from your store. I can see we have even setup an example config on your store based on your request. After that, you've requested us to setup our app based on another merchants store that uses our app. This is not something we offer, and our merchants would also not be happy about this!
Also we have lots of videos explaining how to setup a product with a live preview.
Michael from Customer Support is very reactive, patient and helpful! He could fix all the tweaks we had and we now have the perfect upload app for our clients!
This app is difficult to set up. The price does not update in the cart and even after reading the documentation and watching videos, I still had trouble using it. Overall, I was disappointed with my experience.
Our app is one of the simplest product options app to setup. The live preview can be more complex as it's very powerful. We saw you've reached out to our support but failed to provide a link to your store so that we can help you out. Prices not updating is most likely a theme issue that we are always available to fix for our merchants.
I searched for the app which can easily add different text fields in different variants of product. It is easy to use and looks great.
I tried using the app, it does not update the price on the theme bought on the shopify platform, messaged them and they have done absolutely nothing, I have emailed 5 times, and they want you to pay for this?
We did respond to your emails and were offering support. I would have appreciated some patience before you decided to leave a one star review.
Our app is one of the only apps that does not directly edit your theme code, this is a huge benefit in not messing anything up when you in/uninstall the app.
However for some themes the app needs a hint the to find the right location e.g to update the product price. We have help documentation on how to add the hint yourself and also provide theme support to add the hint for you.