LPO Live Product Options

This plugin is really terrible. The pricing is always wrong and fails to display the correct amounts. I reported this to the customer service, but they just said they couldn't reproduce the issue. This has forced me to issue constant refunds to my customers, who have accused me of being unprofessional. It’s absolutely awful, and I have no choice but to switch to another app.

I canceled subsription and unistaled app, but still charged.

I'm very disappointed. The app has difficulty implementing extensive configurations. Customer support confirmed this in writing. Afterward, I'm transferred to a supervisor, who rudely and unprofessionally fobs me off, even though I've repeatedly described all the steps for the desired configuration in as much detail as possible. No support, no insight, and we only had a few configurations in the shop. It would have been easy to familiarize ourselves with the products. No interest in addressing the problem. Many other apps are significantly better. Afterward, I requested a cancellation of the contract, but there was no further response.

Those statements are simply not true, Michael. We've been fumbling with your app since February 2025, and the implementation isn't working. Your integration was far too late and was very arrogant and unprofessional. Furthermore, the app isn't "the best"—it only has 271 reviews. There are better ones! You mentionend my full name: Rechtsanwältin M. Jackwerth / Kanzlei Jackwerth

An incomprehensible app. I worked on it for 10 days to figure out how to set up a customization, but understanding Aramaic is easier. I've been working on product configurators for various CMSs for 15 years, and I've never seen a more confusing and needlessly complicated configurator in my life. There are video tutorials where you can't understand anything about what you're supposed to do, there's no prerequisite for what to do, a diagram, steps, nothing. Everything is left to chance.

Terrible. Bad customer service, glitchy app, and there is no way to cancel your subscription in the app. I still dont get a response and i am going to be charged for the next monthly cycle.

Please save yourself some time. Buggy app, bad support, sometimes does not charge engraving fees. Steer clear!

Just so many issues with a larger store. Also a disaster if you use coupons, particularly collection specific coupons (For example, 20% off all tees). Just a nightmare.

I have been struggling for 8 months with this app. Dev keeps referring to documentation that fails to resolve my issues.

When I've used this software to set up custom products, I've had problems needing help from customer service, but the most I've gotten in response is to check the self-help documentation. I have clearly explained to customer service that I am having problems setting up a custom product and have recorded a video about it and sent it to him. But the response was "we can't help customers set up the product", which is really frustrating. As a paying customer, I just want the customer service to guide me through the setup of this custom product. That's all. But it seems to be difficult for them. So, I have to warn shopify sellers who want to use this software. They are not very friendly. I've been using this software for 4 days now and I haven't finished setting up a custom product yet. It's too bad.

NEW FEEDBACK: terrible service, I left them a 1 star message feedback. But instead of communicating with me nicely, they said I was extorting them. They said I had to delete this message before they would fix the problem I was experiencing. I decided that I will sue them at shopify for the app.

Third Response：This is a company that has no service, they only blame the user.

I installed the app and worked with it for 2 days. It is very difficult to receive help and communication is very behind.