LPO Live Product Options

This app is very reliable. It calculates the option price automatically. And also the support team is incredibly great. I could set up easily with their help.

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The support staff was very friendly and quick to respond. My issue was resolved quickly.

Initially, we were very happy with the app and the support provided. However, as our usage scaled to around 500 interactions per month, a couple of issues emerged (noted below) , and the initial support experience for the latest issues was a little underwhelming. That said, support did come through in the end.

- Occasionally, customer preview images wouldn’t attach to the order. We were told this may occur if the customer's device doesn’t have enough memory to generate the preview image before adding it to the cart. The app builders preferred the app to still be able to add the product to the cart without the preview versus the add to cart not working at all. Whilst understandable (and preferable to the cart failing), it can add time to the process of creating the product with the customer selections when previews are missing. This is not so much an shortcoming with the app, but rather just something to be aware of when using the app (which we were not at the time).

- In another case, customer form selections were completely missing from an order, despite validation rules being in place. Support initially responded that they couldn’t replicate the issue and were therefore unable to help, which was frustrating.

After posting our review, support re-engaged promptly. They investigated further, requested collaborator access, and identified that the issue stemmed from a setup error on our side. One part was resolved directly by support, and they provided documentation to help us resolve the second part. This was appreciated.

That said, while the issues were caused by incorrect initial setup (by us), it would have been more helpful if the initial support response had included possible causes like configuration issues - especially given the symptoms described. A more thoughtful support process from the start would have avoided much frustration.

Updated nov 2025: Just thought we would add a limitation we recently discovered. If a customer adds a product to the cart that has used LPO (live product options), and then does not checkout, then if they subsequently do complete checkout by clicking on an “abandoned cart email” automatically sent by your store, then all the options the customer selected will be erased and the customer can check out with a blank product. App support advised “Shopify does not allow third-party option data or app data to be injected into the default Abandoned Checkout Email. That email is controlled by Shopify, and the content is locked down for security and deliverability reasons.” We were not aware of this limitation. The only workaround appears to be stop your abandoned cart flow (email), or don’t use the app.

In summary: The app is great and does what is says on the can. When support is proactive, they’re excellent. We’ve revised our rating to 4 stars to reflect both the initial frustration and the strong recovery by the support team. As always, happy to (and will) review this score going forward.

The support staff have been very helpful on all occasions I have needed assistance. Very quick to reply and straight to rectify the issue!

The only negative I have had with the app is I have found discount codes have clashed with live product options. I haven't yet found a way around this.

L'appli est vraiment souple et adaptable. On l'utilise depuis plus d'un an maintenant et elle nous a permis de mettre en place exactement les options dont on avait besoin, avec le niveau de personnalisation que l'on souhaitait. En plus de ça le support est hyper réactif quand on en a besoin (support en anglais)

They've been great! have had their plugin for almost 4 years and their support has been amazing.
We have a very complex order process and the plugin is perfect for us

Very happy with this app, been using it for years, it has everything needed to customize products. Customer support is also good and fast.

The only App that could handle my productconfigurations and working perfectly with discounts.
The support is amazing and answering very quick, with a usefull help.

Love this app!

Exceptional Support and Outstanding Functionality!

The Live Product Options team has been absolutely fantastic! They went above and beyond to help us set up a custom selection option for our sample pack product page. This was a crucial feature for our store, and they executed it flawlessly.

Additionally, they resolved a dynamic price update issue for our engraving service and deluxe engraving service, ensuring the pricing reflects accurately for our customers. To top it off, they collaborated with us to fix a tricky price update issue on the cart page, seamlessly implementing the necessary coding changes in our theme file.

A special shoutout to Michael L. for his expertise and dedication. His technical support was top-notch, and he ensured everything was handled efficiently and professionally. The entire team’s support is truly exceptional, and they’ve helped elevate our store’s user experience.

If you’re looking for a reliable app with a team that genuinely cares about your success, look no further than Live Product Options! Highly recommended!

Eine super App, die uns hilft unsere komplexen Produkte abzubilden. Super ist die Funktion dem Nutzer weitere Auswahlmöglichkeiten zu geben und über die App bei Auswahl der Option ein anderes Produkt (Zubehör) mit in den Warenkorb legen zu lassen. Das ist fürs upselling super.
Zudem bringt die App auch Importlösungen mit, damit man nicht alle Daten von Hand eingeben kann.

Wir können die App nur weiterempehlen.

We like the app so far. We can do lots of things that we cannot do with other similar apps.