LPO Live Product Options

I'm very disappointed. The app has difficulty implementing extensive configurations. Customer support confirmed this in writing. Afterward, I'm transferred to a supervisor, who rudely and unprofessionally fobs me off, even though I've repeatedly described all the steps for the desired configuration in as much detail as possible. No support, no insight, and we only had a few configurations in the shop. It would have been easy to familiarize ourselves with the products. No interest in addressing the problem. Many other apps are significantly better. Afterward, I requested a cancellation of the contract, but there was no further response.

Those statements are simply not true, Michael. We've been fumbling with your app since February 2025, and the implementation isn't working. Your integration was far too late and was very arrogant and unprofessional. Furthermore, the app isn't "the best"—it only has 271 reviews. There are better ones! You mentionend my full name: Rechtsanwältin M. Jackwerth / Kanzlei Jackwerth

Please save yourself some time. Buggy app, bad support, sometimes does not charge engraving fees. Steer clear!

Just so many issues with a larger store. Also a disaster if you use coupons, particularly collection specific coupons (For example, 20% off all tees). Just a nightmare.

I have been struggling for 8 months with this app. Dev keeps referring to documentation that fails to resolve my issues.

This is one of the most unfriendly apps I've ever used. It is too complicated for a non-programmer, your average person setting up a website. I spent well over 50 hours trying my best to make it work with out success.

When I've used this software to set up custom products, I've had problems needing help from customer service, but the most I've gotten in response is to check the self-help documentation. I have clearly explained to customer service that I am having problems setting up a custom product and have recorded a video about it and sent it to him. But the response was "we can't help customers set up the product", which is really frustrating. As a paying customer, I just want the customer service to guide me through the setup of this custom product. That's all. But it seems to be difficult for them. So, I have to warn shopify sellers who want to use this software. They are not very friendly. I've been using this software for 4 days now and I haven't finished setting up a custom product yet. It's too bad.

NEW FEEDBACK: terrible service, I left them a 1 star message feedback. But instead of communicating with me nicely, they said I was extorting them. They said I had to delete this message before they would fix the problem I was experiencing. I decided that I will sue them at shopify for the app.

Third Response：This is a company that has no service, they only blame the user.

I installed the app and worked with it for 2 days. It is very difficult to receive help and communication is very behind.

Instead of fixing their mistakes, they just dismiss you: Great, the app store is a free market, our app does not seem to be a great fit for you.

You can find the best app that meets your needs.