LiveChat: Live Chat App

What a great app. Very useful and helpful. The 30 days try version is completely awesome. I 100% recommand.

We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.

Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.

Customization for messages when there is a sale, a new product, or an event announcement is great.

Was easy to get set-up and running. Wasn't a huge leap for our folks ...

We've been using LiveChat for years and have found it invaluable for our customer service. This is the first Shopify integration we've done and we had a small hiccup with domain approval on our development store, but the LiveChat team sorted it out promptly and were very friendly.

We are just getting used to it and are happy with it so far

The Nest Shop

Not bad, but it's not the best, we had to uninstall it and move to a better app, we tried to get a refund for the remaining three months of our yearly plan and they refused; that is bad and was not expecting it from a company like live chat who has been in the market for ages and knows we are going thro a pandemic and small business have been impacted. So I do not recommend their service, but I ...

I searched and searched for the best chat app. Not sure why I didn't start with the Gold Standard of chat apps! I have been using a competing chat app for years before coming over to Shopify. It was good, but nothing like this. LiveChat is so intuitive and user friendly. Plus, the support for this is unparalleled! Thank you!

Love they chat support even on weekends. Had a slight glitch installing but it fixed itself and support was very patient.

The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there.

So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful.

But if anything ...

App doesn't give much value. First of all, it blocks the Shopify "checkout" button on mobile devices so you lose sales. Also as a CRM, it doesn't work well as you can't even find a list of customers you've interacted with although they've given you their contact details. Finally, you have to talk to the support agent to get them to cancel your subscription and guess what? they can't cancel your ...

Manipulative, hard to use, unintuitive.