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App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!
Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable.
As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out.
Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.
Works out of the box. You can start chatting with customers on your website instantly.
Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal
Ruairi, thanks for posting the review.
To start, there are exceptions to some settings/rules -- please review the email that we sent out 7/6; it should clear the confusion. Separately, our support didn't intend to be rude or anything -- they replied "You're welcome" to your last message "Thanks for your help". That's it. I'm sorry that things turned out this way.
Not bad, but it's not the best, we had to uninstall it and move to a better app, we tried to get a refund for the remaining three months of our yearly plan and they refused; that is bad and was not expecting it from a company like live chat who has been in the market for ages and knows we are going thro a pandemic and small business have been impacted. So I do not recommend their service, but I do recommend (Chatra) a trending new app.
Thanks for posting this. To your review, LiveChat subscriptions are generally non-refundable, but we do try to be reasonable about refunds.
An explanation of what didn’t work for you and your reasons for requesting a refund is always a good start. So far, we've heard shout-outs to the support team from you; there's nothing on missing features, etc. A member of our team will follow up on your request shortly.
Absolutely recommend for the level of reporting and customer service provided when I had some troubles re-installing the app again.
Love they chat support even on weekends. Had a slight glitch installing but it fixed itself and support was very patient.
Great app. Beats the competition in terms of integration and really helps to streamline the customer care process. I'd surely recommend it, as it is worth it's the price. Also, LiveChat support is really helpful, and resolves issues fast!
App doesn't give much value. First of all, it blocks the Shopify "checkout" button on mobile devices so you lose sales. Also as a CRM, it doesn't work well as you can't even find a list of customers you've interacted with although they've given you their contact details. Finally, you have to talk to the support agent to get them to cancel your subscription and guess what? they can't cancel your account either
Thanks for sharing. We have some news, updates, and announcements coming your way.
By default, the chat widget is showing up in the middle of your site on mobile. However, you can make changes to the position, appearance, and other options via Settings > Chat widget > Customization. It is also possible to disable it altogether on mobile.
As of now the Customer Insight widget (aka our CRM) gives you access to customer details, transaction history, real-time cart preview, and product recommendations. We would love to listen to your feedback on how we can improve Customer Insight — you can expect an email from us.
Separately, all chat transcripts are stored and can be accessed later on (via Archives). Using filters / the search option you can locate past conversations that include contact details and other information.
Lastly, uninstalling the app automatically cancels your subscription with LiveChat -- this applies to all Shopify (public) apps. We can confirm that your subscription is no longer active.
I have used LiveChat for almost 2+ years on and off on my sites. Now I am using LiveChat on my Shopify site. I am extremely pleased with this incredible app and its features. The design is quite brilliant and well executed. But most importantly any time I have a question, I can chat with their support team member 24/7 and get a correct answer within minutes. Now that’s peace of mind.
Thought this app would be great i even installed it on my phone for when i was on the go. Literally my phone didn't stop all day not a 30 second break in between the bleeping to say new visitor which was google-bot. no help from support team so i deleted the app. would not recommend.
Daniel from the Marketing team here. Thank you for your review, Amanda. Google bots can be quite a hard task; they’re being shown as a regular visitor within the LiveChat app. It takes more than just a couple of steps (= custom development) to remove them from the application. After reviewing your conversation, I’m pretty sure that’s what my colleague was trying to say. We would be happy to implement the fix for you - please look into your inbox when you get a chance.
What a great app. Very useful and helpful. The 30 days try version is completely awesome. I 100% recommand.
i deleted your stupid and expensive app but its still stuck at my website!
why wont it go away?
this is not acceptable
Sorry for the issue you're facing. I'd like to get some more details so we can try and resolve this for you. If you contact me directly - support[at]livechatinc.com - and provide your website address we can look into this for you. Thanks for your patience! Daniel, Marketing Team at LiveChat.
Really like how easy this app is to use. It also clearly notifies you when an incoming chat is coming in. There is useful information provided on the side of the chat screen that shows you the name and contact info, where the customer is located, the links they've clicked on so far and more.
Useful app for e-commerce store. One thing I just want to request if you can integrate shopify like we can see the shopify details beside the chat box
easy to use and effective. Good customer support, quick to react. Good integration in our website. Recommended.
Easy to use, great way to connect with our customers and provide instant help for their queries. Highly recommend
Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...
This is the go-to professional app with everything you need. Not only does support check in on you to make sure you're okay, but they even go the extra mile when needed. Great service and app.
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I absolutely recommend using LiveChat for customer support and increasing sales conversions! I was thinking of using an alternative tool first, however I find a fact that majority of the customers is familiar with the brand already as very supportive when they are about to approach us online.
We are just getting used to it and are happy with it so far
The Nest Shop
Manipulative, hard to use, unintuitive.
That was a horrible hour of installation and then removal of your LiveChat plugin.
We canceled our account immediately.
1) You should not push chat accounts live to the website before finishing "set-up"
2) You should actually remove the chat from the website when it is uninstalled.
3) Not allowing you to remove a profile picture, use of default chat icons, or changing the default greeting is horrible service.
Their Shopify Chat integration is flat out broken.