LiveChat: Live Chat App , 45 条评论

整体评分
4.2
每个评分等级的数量
  • 62% 的评分是 5 星
    28
  • 13% 的评分是 4 星
    6
  • 7% 的评分是 3 星
    3
  • 2% 的评分是 2 星
    1
  • 16% 的评分是 1 星
    7
2020年3月5日

We have used LiveChat for a while now and it works well for almost everything we need out of it. However, the products cards integration with Shopify does not allow you to select product variants. This would be immensely helpful and allow us to give our customers a tailored experience. PLEASE dev this into the integration!

Rubio Monocoat USA
美国
大约3年 人在使用应用
TEXT SA已回复 2020年3月23日

Thanks for the review! This has been added to the list of upcoming improvements to consider.

Other than that, there are some great features in development that will be rolling out over the course of the year. Expect a big announcement from us soon.

2021年6月15日

Not bad, but it's not the best, we had to uninstall it and move to a better app, we tried to get a refund for the remaining three months of our yearly plan and they refused; that is bad and was not expecting it from a company like live chat who has been in the market for ages and knows we are going thro a pandemic and small business have been impacted. So I do not recommend their service, but I do recommend (Chatra) a trending new app.

OneCup
沙特阿拉伯
10个月 人在使用应用
TEXT SA已回复 2021年6月17日

Thanks for posting this. To your review, LiveChat subscriptions are generally non-refundable, but we do try to be reasonable about refunds.

An explanation of what didn’t work for you and your reasons for requesting a refund is always a good start. So far, we've heard shout-outs to the support team from you; there's nothing on missing features, etc. A member of our team will follow up on your request shortly.

2019年10月1日

The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there.

So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful.

But if anything goes different, it's a real pain.

Modern Bungalow
美国
6个月 人在使用应用
TEXT SA已回复 2019年10月2日

Sorry to hear you had billing related problems, Matt - and we agree they shouldn't have happened. We've identified the root cause of the issue and it now works correctly. Fixing your notification issue is a different cup of team. This could be done to many factors, including your device's browser, Internet connection speed, etc. We'll be reaching out to you directly so we can troubleshoot this with you in detail.

Lastly, I'm happy to tell you we're going to add even more reporting tools for sales - expect us to reach out to you shortly with more information. Daniel

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