评论 (58)

整体评分
4.5
每个评分等级的数量
  • 67% 的评分是 5 星
  • 12% 的评分是 4 星
  • 5% 的评分是 3 星
  • 2% 的评分是 2 星
  • 14% 的评分是 1 星
2024年12月19日

Linking LiveChat to our Shopify store was very simple to set up, and the tools we use to help our customers were simple and intuitive to use from day 1. The Automations available through LiveChat have raised our customer service levels, allowing us to send the right message, to the right customer at the right time.

TurkstraLumberLtd
加拿大
1年多 人在使用应用
2024年11月28日

Awesome App with powerful features. Worth the price!
Shout out to Dawid who gave me the answers I needed !

Store Supplies
美国
大约1年 人在使用应用
2024年10月31日

We have been using LiveChat for about a year now. It has greatly enhanced our ability to assist our customers.

Kent Bicycles Service Center
美国
大约1年 人在使用应用
2024年10月16日

Wir nutzen LiveChat bereits schon sehr lang (seit 2021). Wir sind sehr zufrieden mit allen Aspekten inklusive Konfiguration und Problemhandling.
Es treten sehr selten (vielleicht einmal im Jahr) Probleme auf. Falls doch, wird uns sehr schnell und effektiv geholfen. Zuletzt konnte uns Michał sehr schnell die Erreichbarkeit unseres Accounts wieder herstellen.

Dr. Ullrich Medizintechnik GmbH
德国
1年多 人在使用应用
2024年10月24日

Great app that just works.

We were mainly looking for a chat application that didn’t require a customer to give us their contact information before starting a conversation. (We felt this limited interactions)

We saw a 25% increase in our sales with the automations/campaigns within live chat.

MB Sentinel
美国
3个月 人在使用应用
2024年10月17日

As the director and founder of X NIHILO, I've experienced firsthand the transformative power of LiveChat for our customer service operations. Integrating LiveChat into our e-commerce website has been one of the best decisions we’ve made, and I want to share the key benefits that can encourage other businesses to adopt this tool.

1. Enhanced Customer Engagement: LiveChat has allowed us to engage with our customers in real-time. The instant communication has made it easy for us to address inquiries, provide support, and guide users through their shopping journey. This immediacy fosters trust and enhances customer satisfaction.

2. Improved Conversion Rates: With LiveChat, we’ve seen a noticeable increase in our conversion rates. By answering questions on the spot and assisting customers who may be hesitating, we’ve effectively turned potential drop-offs into successful sales.

3. Valuable Insights: The analytics provided by LiveChat have been invaluable. We can track customer interactions, identify common queries, and understand user behavior on our site. This data helps us refine our offerings and improve the overall shopping experience.

4. User-Friendly Interface: Setting up LiveChat was a breeze! The intuitive interface makes it easy for our team to navigate and manage conversations, ensuring that we can focus on providing excellent service without getting bogged down by complicated software.

5. Flexible and Customizable: LiveChat allows for a high level of customization. We’ve tailored the chat experience to match our brand, and the ability to set automated greetings and responses has streamlined our service, allowing us to be available even outside of business hours.

6. Exceptional Customer Support: The support team behind LiveChat has been incredibly responsive and helpful. Whenever we’ve had questions or needed assistance, they’ve been there to guide us, making us feel valued as a customer.

In conclusion, I wholeheartedly recommend LiveChat to any e-commerce business looking to elevate their customer service experience. The benefits we've gained have been substantial, and I believe other businesses will find the same value. Don’t hesitate—give LiveChat a try and watch your customer interactions transform!

X NIHILO
澳大利亚
6个月 人在使用应用
2024年8月14日

Great app that works out of the box, but can also be customized to match our site's look + feel. Allows our CX team to handle multiple chats at once, tag for solid reporting, and then track sales for customers that interact with chat.

KORA Organics
美国
1年多 人在使用应用
2024年11月7日

The app is great!!! I can literally close sales on the go and handle Instagram and other channels all from ONE PLACE! It’s super reliable, easy to use, and really helps boost my conversions!

Aylala
波兰
7分钟 人在使用应用
编辑时间:2025年1月28日

Used since 2016 and still our 'go-to' chat app. All the features we need with a very well laid-out interface. And support - if you need it - is instant and super efficient.

ENDER LEGARD
英国
8个月 人在使用应用
2025年1月31日

Seamus was a huge help! We were having some issues with some features on LiveChat and he took so much time to help me figure out what was causing it. He gave me step by step instructions on different troubleshooting options until we finally found the issue. It ended up being a quick and easy fix!! Everything is working the way it should now! Thank you again for your help!

Flooring 4 Less Online
美国