GET AUTOMATED CUSTOMER SUPPORT
Training your chatbot is simple. As you provide answers to commonly asked questions, response sets are automatically generated. Behind the scenes, our award-winning language processor learns to match questions with the relevant keywords you have provided. Whenever you want to make adjustments, you can remove unwanted content with one click.
Now, it’s time to sit back and watch your bot answer questions all by itself. Whenever you’re away, your bot will continue providing friendly customer support 24/7. Immediately switch to live support with the click of a button. The best part? Our bots are fool-proof. If your bot doesn't recognize a question, it will transfer the conversation to a live agent - seamlessly.
PROGRAM SHORTCUTS FOR LIVE AGENTS
Help your live agents get more done faster with chat shortcuts. When a customer asks a question, your agent can begin typing keywords to pull up relevant responses. In just a few keystrokes, they can find answer they’re looking for and reply to the customer – without having to type out the full response.
These shortcuts not only save time, but also improve the customer experience by enabling your live agents to provide quick communication that your customers will appreciate. We also offer integrations for third-party apps like Slack, HipChat and Shopify, so all your platforms are covered.
CLOSE MORE SALES, EVEN WHEN YOU’RE AWAY
Having 24/7 customer service means you’ll be able to close more sales. After normal business hours end, your bot can continue answering customer inquiries, making purchase recommendations and guiding them to a sale.
Every week, our bots help close thousands of sales for our customers, earning hundreds in thousands of dollars in revenues. Without adding any additional manpower—you, too will see major results.
Train Your Bot
Teach it the right responses to your customers’ questions.
Program responses to frequently asked questions for greater efficiency.
Watch Your Bot Go
Get 24/7 support and utilize your easy-to-use dashboard to monitor metrics about customer interactions.
Our natural language processing engine is unlike any other.
Your bot is easy to train and provides exceptional customer interactions.
Program shortcuts that allow your live agents to provide quicker responses.
Easily switch between automated support and live agents.
We offer advanced features like queue systems, analytics and much more.
We have nearly a decade of experience building bots and a 9/10 rating on the Shopify app store.
Botego Inc, incorporated in New York in 2012, is focused on Natural Language Processing (NLP) technologies and provides Chatbot solutions based on its proprietary algorithms. Customers include UBER, Johnson&Johnson, Coca Cola, Unilever and many others. Our Natural Language Processing engine supports 26 languages.