Om denne app
Lanceret
30. november 2017 · Ændringslog
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Chat , Sporing af kundeordrerFungerer sammen med
Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramLiveChat gør det muligt for dig at interagere med dine kunder i realtid, såvel som asynkront.
Med LiveChat kan du engagere besøgende på dit site med chatinvitationer, eller lade dem starte samtaler selv. Du kan se præcis, hvad kunden har i deres indkøbskurv. Dette giver dig mulighed for straks at genkende kundens kontekst og, baseret på det, foreslå komplementære produkter. Derudover kan du gennemse din butiks lager inde i appen og sende produktanbefalinger i form af interaktive kort og øge den gennemsnitlige ordreværdi.
- Engager kunder, der browser i din butik med kuponer, tilbud og annonceringer.
- Hjælp dine kunder med produktanbefalinger sendt til dem via chat.
- Se dine kunders ordre- og eventhistorik ved siden af hver samtale.
- Få adgang til kundens indkøbskurv i det øjeblik de kommer online for at chatte.
- Opret forbindelse og engager med kunder når som helst ved hjælp af asynkron kommunikation.
Indeholder maskinoversat tekst
Priser
14-dages gratis prøveperiodeStarter
$19 om måneden
eller $192 om året, og spar 16 %
- 60-dages chat historik
- Grundlæggende chat tilpasning
- Asynkron kommunikation
- Datasikkerhed
Team
$39 om måneden
eller $396 om året, og spar 15 %
- Alt fra Starter
- Ubegrænset chat historik
- Fuld chat tilpasning
- Asynkron kommunikation
- Grundlæggende rapportering
- Flere brandings
Business
$59 om måneden
eller $600 om året, og spar 15 %
- Alt fra Team
- Avanceret rapportering
- Key account manager
- Juridisk assistance
- Personaleforudsigelse
- Arbejdsplanlægger
Starter
$19 om måneden
eller $192 om året, og spar 16 %
- 60-dages chat historik
- Grundlæggende chat tilpasning
- Asynkron kommunikation
- Datasikkerhed
Team
$39 om måneden
eller $396 om året, og spar 15 %
- Alt fra Starter
- Ubegrænset chat historik
- Fuld chat tilpasning
- Asynkron kommunikation
- Grundlæggende rapportering
- Flere brandings
Business
$59 om måneden
eller $600 om året, og spar 15 %
- Alt fra Team
- Avanceret rapportering
- Key account manager
- Juridisk assistance
- Personaleforudsigelse
- Arbejdsplanlægger
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.
45 anmeldelser
LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!
The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.
Thank you for taking the time to write a review.
You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place.
Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response.
I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ
Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!
very good customer service, easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!
We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.
Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.
Customization for messages when there is a sale, a new product, or an event announcement is great.
Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.
Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.
I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).
It is more than we need because we don't use the customer service (ticket) end of the system.
Om denne app
Lanceret
30. november 2017 · Ændringslog
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Chat , Sporing af kundeordrerFungerer sammen med
Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramUdviklet af TEXT SA
Om TEXT SA
4,2 i gennemsnitlig bedømmelse
13 års erfaring med at udvikle apps til Shopify App Store
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