LiveChat: Live Chat, Help Desk
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Acerca de esta aplicación
Fecha de lanzamiento
30 de noviembre de 2017 · Registro de cambios
Idiomas
Inglés
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramLiveChat lets you communicate with your customers in real-time as well as asynchronously.
With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.
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Engage customers browsing your store with coupons, deals, and announcements.
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Assist your customers with product recommendations sent to them via chat.
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See your customers’ order history beside each conversation.
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Access the customer’s cart the moment they come to chat.
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Connect and engage with customers at any time using asynchronous communication.
Precios
Prueba gratis de 14 díasStarter
$19/mes
o $192 al año con un ahorro del 16%
- 60-day chat history
- Basic chat customization
- Asynchronous communication
- Data security
Team
$39/mes
o $396 al año con un ahorro del 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Asynchronous communication
- Basic reporting
- Multiple brandings
Business
$59/mes
o $600 al año con un ahorro del 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
Starter
$19/mes
o $192 al año con un ahorro del 16%
- 60-day chat history
- Basic chat customization
- Asynchronous communication
- Data security
Team
$39/mes
o $396 al año con un ahorro del 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Asynchronous communication
- Basic reporting
- Multiple brandings
Business
$59/mes
o $600 al año con un ahorro del 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días.
41 reseñas
We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.
Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.
Customization for messages when there is a sale, a new product, or an event announcement is great.
Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.
Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.
I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).
It is more than we need because we don't use the customer service (ticket) end of the system.
We are just getting used to it and are happy with it so far
The Nest Shop
Useful app for e-commerce store. One thing I just want to request if you can integrate shopify like we can see the shopify details beside the chat box
easy to use and effective. Good customer support, quick to react. Good integration in our website. Recommended.
Review Update: Customer support reached out to me to clarify some issues I was having, Although this issues I had are still the same they were happy to issue me my refund. So that being said 4 stars because I appreciate excellent customer support because as we all know many companies suck at it , Their chat app is an excellent app I did really like the Product cards. Did not work as expected, SMS did not work support was no help, Although they have Shopify customer insights in the live chat it is not available in the ticket section making tickets useless it customers email you. Their website show pictures that customers can by products from the chat with products cards from Shopify, When tested cards only showed "View Product" When I ask support that said that wasn't real. I cancel service 30 min after installing, they would not refund me my $50.
Acerca de esta aplicación
Fecha de lanzamiento
30 de noviembre de 2017 · Registro de cambios
Idiomas
Inglés
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramCreada por LiveChat
Acerca de LiveChat
Calificación promedio: 3,8
6 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
Soporte técnico
Enviar un mensaje1 (617) 275-2400
apps@livechat.com
Este desarrollador no ofrece soporte técnico directo en Español.
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