LiveChat: Live Chat App

LiveChat: Live Chat App

A partire da $19/mese. Prova gratuita di 14 giorni.
Valutazione (4,2)
Recensioni
Sviluppatore

Informazioni sull’app

Lanciata

30 novembre 2017 · Changelog

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram

LiveChat enables you to interact with your customers in real-time, as well as asynchronously.

With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.

With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value. altro
  • Engage customers browsing your store with coupons, deals, and announcements.
  • Assist your customers with product recommendations sent to them via chat.
  • See your customers’ order & event history beside each conversation.
  • Access the customer’s cart the moment they come online to chat.
  • Connect and engage with customers at any time using asynchronous communication.

Prezzi

Prova gratuita di 14 giorni

Starter

$19/mese

o a $192/anno con un risparmio del 16%

  • 60-day chat history
  • Basic chat customization
  • Asynchronous communication
  • Data security

Team

$39/mese

o a $396/anno con un risparmio del 15%

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Asynchronous communication
  • Basic reporting
  • Multiple branding​s

Business

$59/mese

o a $600/anno con un risparmio del 15%

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

Starter

$19/mese

o a $192/anno con un risparmio del 16%

  • 60-day chat history
  • Basic chat customization
  • Asynchronous communication
  • Data security

Team

$39/mese

o a $396/anno con un risparmio del 15%

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Asynchronous communication
  • Basic reporting
  • Multiple branding​s

Business

$59/mese

o a $600/anno con un risparmio del 15%

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni.

45 recensioni

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 62% delle recensioni ha 5 stelle
  • Il 13% delle recensioni ha 4 stelle
  • Il 7% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 16% delle recensioni ha 1 stelle
30 gennaio 2024

LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!

JetSkiCovers
Stati Uniti
Circa un mese di utilizzo dell’app
Data modifica: 27 febbraio 2024

The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.

Rokland
Stati Uniti
Circa 3 anni di utilizzo dell’app
TEXT SA ha risposto 22 novembre 2023

Thank you for taking the time to write a review.

You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place.

Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response.

I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ

20 marzo 2024

Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!

Made in the Shady
Stati Uniti
14 marzo 2024

very good customer service, easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!

SwitchBot US
Stati Uniti
3 aprile 2023

We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.

Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.

Customization for messages when there is a sale, a new product, or an event announcement is great.

Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.

Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.

I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).

It is more than we need because we don't use the customer service (ticket) end of the system.

Pioneer Millworks
Stati Uniti
9 mesi di utilizzo dell’app

Informazioni sull’app

Lanciata

30 novembre 2017 · Changelog

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram

Sviluppata da TEXT SA

Informazioni su TEXT SA

Valutazione media: 4,2

Crea app per lo Shopify App Store da 13 anni

Zwycięska 47, Wroclaw, 53-033, PL

Assistenza

Invia un messaggio

1 (617) 275-2400

apps@livechat.com

Questo sviluppatore non offre assistenza diretta in Italiano.

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