LiveChat: Live Chat, Help Desk

Name: LiveChat: Live Chat, Help Desk
Brand: TEXT SA
Rating: 3.5 (42 reviews)

A partir de $19/mês. Avaliação gratuita de 14 dias.

Classificação (3,5)

Avaliações

Programador

TEXT SA

Ver loja de demonstração

Communicate faster thanks to data inside the Customer Insight

Be proactive and start chats with people visiting your website

Send product recommendations without leaving LiveChat

Sobre esta aplicação

Lançada

30 de novembro de 2017 · Registo de alterações

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Categorias

Conversa , Gestão de tickets de assistência

Funciona com

Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram

LiveChat lets you communicate with your customers in real-time as well as asynchronously.

With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.

Engage customers browsing your store with coupons, deals, and announcements.
Assist your customers with product recommendations sent to them via chat.
See your customers’ order history beside each conversation.
Access the customer’s cart the moment they come to chat.
Connect and engage with customers at any time using asynchronous communication.

Preços

Avaliação gratuita de 14 dias

Starter

$19/mês

ou $192/ano e poupe 16%

60-day chat history
Basic chat customization
Asynchronous communication
Data security

Team

$39/mês

ou $396/ano e poupe 15%

Everything from Starter
Unlimited chat history
Full chat customization
Asynchronous communication
Basic reporting
Multiple brandings

Business

$59/mês

ou $600/ano e poupe 15%

Everything from Team
Advanced reporting
Key account manager
Legal assistance
Staffing prediction
Work scheduler

Starter

$19/mês

ou $192/ano e poupe 16%

60-day chat history
Basic chat customization
Asynchronous communication
Data security

Team

$39/mês

ou $396/ano e poupe 15%

Everything from Starter
Unlimited chat history
Full chat customization
Asynchronous communication
Basic reporting
Multiple brandings

Business

$59/mês

ou $600/ano e poupe 15%

Everything from Team
Advanced reporting
Key account manager
Legal assistance
Staffing prediction
Work scheduler

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias.

42 avaliações

Avaliação geral

3,5

Pontuação por nível de classificação

60% das classificações são de 5 estrelas
25
12% das classificações são de 4 estrelas
5
7% das classificações são de 3 estrelas
3
5% das classificações são de 2 estrelas
2
17% das classificações são de 1 estrelas
7

20 de novembro de 2023

The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.

Rokland

Estados Unidos

About 3 years usando a aplicação

Questão respondida por TEXT SA 22 de novembro de 2023

Thank you for taking the time to write a review.

You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place.

Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response.

I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ

3 de abril de 2023

We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.

Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.

Customization for messages when there is a sale, a new product, or an event announcement is great.

Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.

Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.

I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).

It is more than we need because we don't use the customer service (ticket) end of the system.

Pioneer Millworks

Estados Unidos

9 months usando a aplicação

22 de maio de 2023

App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!

Knives.mx

México

About 1 hour usando a aplicação

Questão respondida por TEXT SA 22 de maio de 2023

Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable.

As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out.

Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.

2 de agosto de 2018

Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...

Terraintechparts

Reino Unido

Over 5 years usando a aplicação

16 de janeiro de 2020

We have been using Live Chat for many years now. Very easy to install and use. If ever tech assistance has been needed they have always been fast to reply and assist. The recent update and addition of Product Cards has made live chats with customers much better. I look forward to seeing more updates from Live Chat.
Yes, I would recommend Live Chat Inc.

CustomIcing.com.au

Austrália

Almost 4 years usando a aplicação

Todas as avaliações