LiveChat: Live Chat App

LiveChat: Live Chat App

A partir de $19/mês. Avaliação gratuita de 14 dias.
Classificação (3,7)
Avaliações
Programador

Sobre esta aplicação

Lançada

30 de novembro de 2017 · Registo de alterações

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram

LiveChat enables you to interact with your customers in real-time, as well as asynchronously.

With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.

With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value. mais
  • Engage customers browsing your store with coupons, deals, and announcements.
  • Assist your customers with product recommendations sent to them via chat.
  • See your customers’ order & event history beside each conversation.
  • Access the customer’s cart the moment they come online to chat.
  • Connect and engage with customers at any time using asynchronous communication.

Preços

Avaliação gratuita de 14 dias

Starter

$19/mês

ou $192/ano e poupe 16%

  • 60-day chat history
  • Basic chat customization
  • Asynchronous communication
  • Data security

Team

$39/mês

ou $396/ano e poupe 15%

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Asynchronous communication
  • Basic reporting
  • Multiple branding​s

Business

$59/mês

ou $600/ano e poupe 15%

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

Starter

$19/mês

ou $192/ano e poupe 16%

  • 60-day chat history
  • Basic chat customization
  • Asynchronous communication
  • Data security

Team

$39/mês

ou $396/ano e poupe 15%

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Asynchronous communication
  • Basic reporting
  • Multiple branding​s

Business

$59/mês

ou $600/ano e poupe 15%

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias.

43 avaliações

Avaliação geral
3,7
Pontuação por nível de classificação
  • 60% das classificações são de 5 estrelas
  • 12% das classificações são de 4 estrelas
  • 7% das classificações são de 3 estrelas
  • 5% das classificações são de 2 estrelas
  • 16% das classificações são de 1 estrelas
30 de janeiro de 2024

LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!

JetSkiCovers
Estados Unidos
About 1 month usando a aplicação
20 de novembro de 2023

The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.

Rokland
Estados Unidos
About 3 years usando a aplicação
Questão respondida por TEXT SA 22 de novembro de 2023

Thank you for taking the time to write a review.

You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place.

Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response.

I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ

3 de abril de 2023

We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.

Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.

Customization for messages when there is a sale, a new product, or an event announcement is great.

Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.

Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.

I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).

It is more than we need because we don't use the customer service (ticket) end of the system.

Pioneer Millworks
Estados Unidos
9 months usando a aplicação
22 de maio de 2023

App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!

Knives.mx
México
About 1 hour usando a aplicação
Questão respondida por TEXT SA 22 de maio de 2023

Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable.

As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out.

Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.

2 de agosto de 2018

Installed this app with apprehension as there are lots similar. BUT WOW its so much better than expected. I couldn't recommend this app enough! If you want to get more sales and improve your customer service then install this today...

Terraintechparts
Reino Unido
Over 5 years usando a aplicação

Sobre esta aplicação

Lançada

30 de novembro de 2017 · Registo de alterações

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Mailchimp, Facebook, Messenger, Zapier, WhatsApp, Instagram

Construído por TEXT SA

Sobre TEXT SA

Avaliação média de 3,7

A criar aplicações para a App Store Shopify há 13 anos

Zwycięska 47, Wroclaw, 53-033, PL

Assistência

Enviar uma mensagem

1 (617) 275-2400

apps@livechat.com

Este programador não oferece assistência direta em Português (portugal).

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