5 Stars for their customer service, They have been there every time I rang though on their chat line, This is a really good app and you should try it to see if it fits your needs. I am looking for a Live Chat with Help tickets that can also handle Facebook Messages. This works great their chat is nicely integrated with the help ticket system, The Chat has Sneak Peak so you can see what the customer is typing as they type which allow you to start looking up information or start answering their message before they even send it, Chat also has Live monitoring with cart viewer also These features are a must have have for me. Their mobile app works great with my Smart watch for when I a, away from my desk. The only reason I didn’t give this 5 stars is because it does not pull in Shopify Customer information and order information so you always have to go back to Shopify to look that information up and when creating a new ticket manually to contact a customer about their order you have to Copy and paste all their information over. The second reason is Their starter plan which is the plan that fits into my budget being a single operator business does not include Ticket/Chat tagging so I have no way to organize my support tickets so I have to look through each one every day just to see if i need to do something relating to it. After all it is all about the best way to take care of your customers. For this feature (and more) I would have to spend almost twice as much.
This app and their service Definitely a great value for the cost compared with other apps out there I am seriously considering keeping after trail.