Powerful new features, services and plugins for your Shopify store

All Apps / Customer Service / LiveChat

LiveChat

LiveChat

Developed by LiveChat

Get
Price: $16.00 – $149.00 / month Free Trial: 30 days More info
  • Increase your sales conversion rate up to 25%
  • Maintain strong relations with your customers
  • Provide support to your customers exactly when they need it

LiveChat is a powerful, fast and intuitive app, enabling your sales representatives to contact customers on the website. Help online visitors find what they need and convert them into customers.


LiveChat is available through a web browser and desktop apps for PC and Mac. Operators can chat with visitors on the go with LiveChat for iPhone, iPad and Android.

Key LiveChat advantages



  • Increase of sales conversion rate up to 25%

  • Instant customer contact with sales people

  • Increase of customer satisfaction and loyality

  • Stunning looks and social media fanbase generation

Chat Window


Easy to customize and rebrandable chat window. Out-of-the-box style templates.

Traffic monitoring


Track visitors in real time. Automatically invite them to chat if they abandon an order or shopping cart, and save the sale.

Analytics & Reporting


Generate reports for each agent with the number of chats, invitations or time spent with the customer.

Multiple languages


LiveChat works in over 41 languages.


Compatible with all browsers


  • Internet Explorer

  • Firefox

  • Google Chrome

  • Opera

  • Safari

  • Web Mobile

Feature list


Agent application:



  • Chat supervision

  • Customer message typing sneak-peek

  • Proactive invitations with an automated invitation triggering system

  • Whispering invisible messages in-chat to aid the sales process

  • Access to chat history with returning visitor recognition

  • Chat transfers between agents and departments

  • Audible and visual notifications

  • Customer details including current page address,

  • Unlimited concurrent chats displayed in tabs or windows

  • Queueing visitors

  • Banning of abusive visitors

  • Canned responses

  • Facebook details and pictures of customers logging in via FB Connect

Customer's window:



  • Access from any web browser equipped device

  • Typing indication

  • Twitter, Facebook fanpage, Facebook Like, Google +1 buttons

  • Logging in using Facebook

  • Rate Me! system to evaluate performance of agents

  • Sending the chat log to your e-mail address

  • Pre-Chat surveys

  • Post-Chat surveys

  • Offline message form if after hours

  • Audible and visual notifications of replies

Website monitoring:



  • Activity on the website displayed in real time

  • Visitor status: Online, Invited, Chatting, Offline and more

  • Referring pages

  • Keywords

  • Visit history

  • Browser, language, country, city

  • Notifications about new visitors

  • Multiple websites supported

Customization:



  • Pre-defined chat window templates

  • Branding LiveChat with company logos

  • Custom color scheme generator

  • Chat Buttons, Standard Invitations and Personal Invitations and trigger galleries

  • Upload of custom Chat Buttons, Standard Invitations, Personal Invitation and trigger graphics

  • Easily customizable your Pre-chat Surveys, Post-chat Surveys and Offline Message forms

  • Shared environment of common Canned Responses, URL Addresses and Push Pages

  • CRM Integration

  • 3rd party apps

Statistics:



  • Pre-Chat and Post-Chat Surveys

  • Agent availability

  • Chat-to-goal conversion gauge

  • Queue waiting, queue abandonment

  • Google Analytics integration

  • Invitations to chats ratio

  • Agent performance ratings with avg. chatting time

  • Customer satisfaction with agent comparison charts

LiveChat reviews (17)

posted

5 Stars for their customer service, They have been there every time I rang though on their chat line, This is a really good app and you should try it to see if it fits your needs. I am looking for a Live Chat with Help tickets that can also handle Facebook Messages. This works great their chat is nicely integrated with the help ticket system, The Chat has Sneak Peak so you can see what the customer is typing as they type which allow you to start looking up information or start answering their message before they even send it, Chat also has Live monitoring with cart viewer also These features are a must have have for me. Their mobile app works great with my Smart watch for when I a, away from my desk. The only reason I didn’t give this 5 stars is because it does not pull in Shopify Customer information and order information so you always have to go back to Shopify to look that information up and when creating a new ticket manually to contact a customer about their order you have to Copy and paste all their information over. The second reason is Their starter plan which is the plan that fits into my budget being a single operator business does not include Ticket/Chat tagging so I have no way to organize my support tickets so I have to look through each one every day just to see if i need to do something relating to it. After all it is all about the best way to take care of your customers. For this feature (and more) I would have to spend almost twice as much.
This app and their service Definitely a great value for the cost compared with other apps out there I am seriously considering keeping after trail.

posted

This is by far my favorite app. LiveChat helps you communicate much easier with customers and make sales. The ROI is amazing and improves customer satisfaction. It downloads into your iphone to which allows you to chat with customers even if you are away from your computer. This is probably the best investment anyone can make for their business.

posted

We have had this app for under a month and it has generated an extra $10,000+ in incremental revenue for our team and way more than paid for itself many time over. Great app!!!

posted

I cannot think of a reason not to like this company: 365/24/7 support, great interface, great UX, great staff!

posted

We tested all the supposedly popular livechat chat apps and found them to be buggy and unreliable. Some had great web based apps and features. Others had good mobile apps but nobody had apps and features that worked reliably across all platforms. We're happy to say that we finally found a livechat app that works perfectly and flawlessly across the board. Thank you team LC!!

posted

It helps us to make style advises for mens suits and mens blazers via live chat. Great app!

posted

Live Chat meets high design! Aside from the obvious benefits of Live Chat, this particular app is really pretty from both the front and back end. I particularly love using the downloadable mac/pc app for all our staff.

posted

Great app. Integrates easily with our store, looks good and helps us engage and provide better customer service for our consumers and customers. Really like the iOS and Android LiveChat apps which allows us to respond to service inquiries when away from the PC. After sales service is also very good. A+++

posted

The best Chat Integration going around! Prior to LiveChat we trialled and subscribed to a number of different Live Chat apps, but LiveChat is by far the easiest, cleanest and most robust we have used. It works well from the browser and mobile devices (mobile phones / tablets) via the purpose built app. We found this particularly good and much more stable than IM clients. The support provided is top notch too should you get stuck. There is also flexibility in subscription options so you are not locked in. This is handy for stores that a seasonal and want to have a LiveChat presence only at certain times of the year. Sure it costs a little more than others, but we think it's worth every extra cent. We couldn't recommend this app more highly!

posted

My store is of the adult variety, and my customers are always embarrassed to ask questions, but with LiveChat I can't shut them up! So fantastic for having a sales conversation.. Just a few minutes chatting = MONEY!

I think the best feature of this app is the ability to watch your customers in REAL TIME as they browse your site. YOu can jump in and help them at any time. It's a wonder way to see what pages are HOT.. and what is not.

EXCELLENT!

Are you a developer? Become a Shopify partner or submit your app.