LiveChat: Live Chat, Help Desk
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About this app
Launched
November 30, 2017 · Changelog
Languages
English
Categories
Chat , Support ticket managementIntegrates with
Mailchimp, Zendesk, Facebook, Messenger, Zapier, WhatsAppLiveChat lets you communicate with your customers in real-time as well as asynchronously.
With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.
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Engage customers browsing your store with coupons, deals, and announcements.
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Assist your customers with product recommendations sent to them via chat.
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See your customers’ order history beside each conversation.
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Access the customer’s cart the moment they come to chat.
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Tickets help you handle complex cases that can’t be resolved during a chat.
Pricing
14-day free trialStarter
$19/month
or $192/year and save 16%
- 60-day chat history
- Basic chat customization
- Ticketing system
- Data security
Team
$39/month
or $396/year and save 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Ticketing system
- Basic reporting
- Multiple brandings
Business
$59/month
or $600/year and save 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
Starter
$19/month
or $192/year and save 16%
- 60-day chat history
- Basic chat customization
- Ticketing system
- Data security
Team
$39/month
or $396/year and save 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Ticketing system
- Basic reporting
- Multiple brandings
Business
$59/month
or $600/year and save 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
41 reviews
App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!
Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable.
As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out.
Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.
We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.
Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.
Customization for messages when there is a sale, a new product, or an event announcement is great.
Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.
Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.
I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).
It is more than we need because we don't use the customer service (ticket) end of the system.
We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform.
About this app
Launched
November 30, 2017 · Changelog
Languages
English
Categories
Chat , Support ticket managementIntegrates with
Mailchimp, Zendesk, Facebook, Messenger, Zapier, WhatsAppBuilt by LiveChat
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