Live Chat with Help Desk

by LiveChat

LiveChat with Product Recommendations and Customer Details

39 reviews
From $19/month. 14-day free trial.
View demo store

Key values section

Send proactive chat greetings

Engage customers browsing your store with coupons, deals, and announcements. Invite them to the checkout to prevent cart abandonment.

Find all you need in one place

With just one click you can access detailed customer information, transaction history, and a real-time preview of their shopping cart.

Improve your bottom line

Grow your sales by assisting your customers with tailored product recommendations sent to them via live chat.

  • Use LiveChat to increase your sales
  • Communicate faster thanks to data inside the Customer Insight
  • Be proactive and start chats with people visiting your website
  • Send product recommendations without leaving LiveChat
  • Customize settings and messaging of your chat widget
  • Smoothly switch between simultaneous chats with customers
  • Use LiveChat to increase your sales
  • Communicate faster thanks to data inside the Customer Insight
  • Be proactive and start chats with people visiting your website
  • Send product recommendations without leaving LiveChat
  • Customize settings and messaging of your chat widget
  • Smoothly switch between simultaneous chats with customers
Live Chat with Help Desk

Live Chat with Help Desk

Convert more visitors to customers with live chat for Shopify and Shopify Plus.

The way LiveChat works is simple. A typical chat widget sits at the bottom right of your website. Actively engage on-site visitors with chat invitations, or let them start conversations by themselves.

Also, use the widget as a contact form for offline messages and enable customers to sign up to your mailing list.

Access the customer’s cart the moment they come to chat

With LiveChat, you can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products.

See your customers’ order history beside each conversation

As you talk to potential clients on your store’s live chat, you can access all the Shopify data related to a particular client, like their tracking number or delivery status.

Easy to customize and extend

From email marketing to social media, LiveChat integrates seamlessly with a range of popular third-party apps and services (200+). These include Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, and others.

A record of success with Shopify Plus merchants

LiveChat already serves as the customer service platform of Shopify Plus brands like Leon’s, The Brick, and Gymshark.

Our product suite supports the needs of Shopify Plus brands with in-depth analytics, multi-channel support capabilities, and data security in line with the strictest industry standards (GDPR compliance, single sign-on, Privacy Shield certified, HIPAA readiness).

24/7/365 Support

Our team is available around the clock, offering world-class support and hands-on account management to help you grow your business.

Launch date

November 30, 2017

Integrates with

  • Mailchimp
  • Zendesk
  • Facebook
  • Messenger
  • Zapier
  • WhatsApp
Live Chat with Help Desk

Live Chat with Help Desk

Convert more visitors to customers with live chat for Shopify and Shopify Plus.

The way LiveChat works is simple. A typical chat widget sits at the bottom right of your website. Actively engage on-site visitors with chat invitations, or let them start conversations by themselves.

Also, use the widget as a contact form for offline messages and enable customers to sign up to your mailing list.

Access the customer’s cart the moment they come to chat

With LiveChat, you can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products.

See your customers’ order history beside each conversation

As you talk to potential clients on your store’s live chat, you can access all the Shopify data related to a particular client, like their tracking number or delivery status.

Easy to customize and extend

From email marketing to social media, LiveChat integrates seamlessly with a range of popular third-party apps and services (200+). These include Zendesk, Messenger, HubSpot CRM, WhatsApp, Mailchimp, and others.

A record of success with Shopify Plus merchants

LiveChat already serves as the customer service platform of Shopify Plus brands like Leon’s, The Brick, and Gymshark.

Our product suite supports the needs of Shopify Plus brands with in-depth analytics, multi-channel support capabilities, and data security in line with the strictest industry standards (GDPR compliance, single sign-on, Privacy Shield certified, HIPAA readiness).

24/7/365 Support

Our team is available around the clock, offering world-class support and hands-on account management to help you grow your business.

Launch date

November 30, 2017

Integrates with

  • Mailchimp
  • Zendesk
  • Facebook
  • Messenger
  • Zapier
  • WhatsApp

Pricing 14-day free trial

See all pricing options

Starter

$19/month

  • 60-day chat history
  • Basic chat customization
  • Ticketing system
  • Data security

Team

$39/month

  • Everything from Starter
  • Unlimited chat history
  • Full chat customization
  • Ticketing system
  • Basic reporting
  • Multiple branding​s

Business

$59/month

  • Everything from Team
  • Advanced reporting
  • Key account manager
  • Legal assistance
  • Staffing prediction
  • Work scheduler

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    64% of ratings are 5 stars
    25
  • 4 of 5 stars
    10% of ratings are 4 stars
    4
  • 3 of 5 stars
    8% of ratings are 3 stars
    3
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    18% of ratings are 1 stars
    7
View all 39 reviews
5 of 5 stars
May 2, 2022

The Feed

Location United States

We've been up & running on livechat for a week now and are very happy! This is a powerful app and underlying platform.

5 of 5 stars
Edited March 7, 2022

PetLab Co.

Outstanding customer service. Great UI and very interesting features. Highly recommended. Special thanks to Daniel @ Technology Partnerships.

1 of 5 stars
July 3, 2021

Great Northern Larder

Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal

Developer reply

July 14, 2021

Ruairi, thanks for posting the review.

To start, there are exceptions to some settings/rules -- please review the email that we sent out 7/6; it should clear the confusion. Separately, our support didn't intend to be rude or anything -- they replied "You're welcome" to your last message "Thanks for your help". That's it. I'm sorry that things turned out this way.

View all reviews

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