About this app
Launched
November 30, 2017 · Changelog
Languages
English
Categories
Chat , Customer order trackingWorks with
Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramLiveChat helps you grow sales, give shopping advice, and answer customer questions in real-time
With LiveChat for Shopify, you start selling from day one. Engage shoppers with pre-set messages based on predefined criteria while they browse your store. Send discount codes depending on the visitor's behavior on a specific page. Access customer details that show the customer's cart right in the LiveChat app and view their order history to improve the shopping experience. Send product recommendations that guide customers straight to the product pages in your store.
- See what's in a customer's cart with a real-time cart preview.
- Engage shoppers with coupons, deals, and announcements.
- Send product recommendations linking to the product pages in your store.
- Check past order history and review order notes from customers.
- Integrate with the most popular messaging apps like Messenger and WhatsApp.
Pricing
14-day free trialStarter
$19/month
or $192/year and save 16%
- 60-day chat history
- Basic chat customization
- Asynchronous communication
- Data security
Team
$39/month
or $396/year and save 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Asynchronous communication
- Basic reporting
- Multiple brandings
Business
$59/month
or $600/year and save 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
Starter
$19/month
or $192/year and save 16%
- 60-day chat history
- Basic chat customization
- Asynchronous communication
- Data security
Team
$39/month
or $396/year and save 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Asynchronous communication
- Basic reporting
- Multiple brandings
Business
$59/month
or $600/year and save 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
45 reviews
Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!
very good customer service， easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!
LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!
The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.
Thank you for taking the time to write a review.
You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place.
Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response.
I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ
App is very nice, but the prices are extremely expensive for SB, They don't honor shopify prices either!
Thank you for sharing your feedback with us. If there is anything specific that you particularly liked about it, please don't hesitate to share it with us. This is super valuable.
As with any business, regardless of size, we consider multiple factors when setting our prices - development, security, maintenance, and support. Regardless, we aim to offer a high-quality product at a fair price. Although our prices are fixed, subscribing to our yearly plan can grant you a discounted rate. Wanted to point that out.
Separately, the prices are as stated. We need more information regarding the issue you're referring to before we can investigate. We will contact you via email.
About this app
Launched
November 30, 2017 · Changelog
Languages
English
Categories
Chat , Customer order trackingWorks with
Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramBuilt by TEXT SA
About TEXT SA
4.2 average rating
13 years building apps for the Shopify App Store
Zwycięska 47, Wroclaw, 53-033, PL
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