Live Chat with Help Desk

Live Chat with Help Desk

by LiveChat

Live chat with product recommendations and customer details

4.2 of 5 stars(24 reviews)

Send proactive chat greetings

Engage customers browsing your store with coupons, deals, and announcements. Invite them to checkout to prevent shopping cart abandonment.

Find all you need in one place

Improve your communication thanks to data from the Customer Insight. No need to switch between the Agent App and Shopify Admin Panel.

Improve your bottom line

Grow your sales by assisting your customers with tailored product recommendations sent to them via live chat.


About Live Chat with Help Desk

Use a live chat to provide stellar customer service and convert visitors into customers with LiveChat for Shopify and Shopify Plus.

The way LiveChat works is simple. A typical chat widget sits on the bottom right of your website. Actively engage on-site visitors with chat invitations, or let them start conversations by themselves.

Also, use the widget as a contact form to offline messages and enable customers to sign up for your mailing list.

Take advantage of installing live chat on your Shopify store

The Agent App inside LiveChat provides you with a real-time view of a customer’s cart. You can find this information in the customer details bar on the right. Make the purchase processes easier for your visitors with suggestions based on what’s inside their carts.

LiveChat allows you to send product recommendations known as Product Cards right in the live chat widget. Each recommendation consists of an image, description, and a button linked to a product page in your Shopify store. Give suggestions, guide your customers through the purchasing process, and get more sales.

Get more detailed customer information with the Customer Insight

The Customer Insight is here to improve the work of your agents and contribute to an increase in conversion rate. As you talk to potential clients on your store’s live chat, you can access all the data related to a particular client, e.g., their tracking numbers or delivery statuses.

To make things even better, anytime you need to manage your cooperation with a client on Shopify, the Customer Insight will help you do that via the LiveChat Agent App, without the need to jump in and out Shopify Admin panel.

170+ Integrations

LiveChat works well with the rest of your tech stack, including support help desks, customer retention tools, email notification platforms, SMS notification apps, and more!

A record of success with Shopify Plus merchants 

LiveChat already serves as the customer service platform of Shopify Plus brands like Leon’s, The Brick, and Gymshark.

Our product suite supports the needs of Shopify Plus brands with in-depth analytics, multi-channel support capabilities, and data security in line with the strictest industry standards (GDPR Compliance, single sign-on, Privacy Shield certified, HIPAA readiness).

24/7/365 Support

Our team is available round the clock offering world-class support and hands-on account management to help you grow your business.

Integrates with

  • Mailchimp,
  • Zendesk,
  • Facebook,
  • Messenger,
  • Zapier,
  • QuickBooks

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Starter

$19/month

  • 60-day chat history

  • Basic chat customization

  • Ticketing system

  • Data security

Team

$39/month

  • Everything from Starter

  • Unlimited chat history

  • Full chat customization

  • Ticketing system

  • Basic reporting

  • Multiple branding​s

Business

$59/month

  • Everything from Team

  • Advanced reporting

  • Key account manager

  • Legal assistance

  • Staffing prediction

  • Work scheduler

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    63% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    8% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    17% of ratings are 1 stars
    (4)

Most recent reviews

Avtec Dental

I searched and searched for the best chat app. Not sure why I didn't start with the Gold Standard of chat apps! I have been using a competing chat app for years before coming over to Shopify. It was good, but nothing like this. LiveChat is so intuitive and user friendly. Plus, the support for this is unparalleled! Thank you!

Unimart.com

We absolutely love LiveChat. We've explored other support apps, and many add more bells and whistles, however, LiveChat focuses on Chat on does a tremendous job at it. Our agents love the "sneak peak" feature because they can start preparing their answers and reply faster. They also love the "simplicity" of the interface which is easy to learn.

The ticketing feature, Facebook Messenger and WhatsApp integration work nicely as well. Right now we have all our customer support channels centralized in LiveChat and that has made a big difference. We are also looking into some of their other products like Chatbot which seems to work well.

Lastly, their service is great, their team is always online and willing to help! Highly recommend the App and the team behind it.

Rubio Monocoat USA

We have used LiveChat for a while now and it works well for almost everything we need out of it. However, the products cards integration with Shopify does not allow you to select product variants. This would be immensely helpful and allow us to give our customers a tailored experience. PLEASE dev this into the integration!

Developer reply

March 23, 2020

Thanks for the review! This has been added to the list of upcoming improvements to consider.

Other than that, there are some great features in development that will be rolling out over the course of the year. Expect a big announcement from us soon.