About this app
Launched
November 30, 2017 · Changelog
Languages
English
Categories
Chat , Customer order trackingWorks with
Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramLiveChat enables you to interact with your customers in real-time, as well as asynchronously.
With LiveChat, you can engage on-site visitors with chat invitations, or let them start conversations by themselves. You can see exactly what the customer has in their shopping cart. This allows you to recognize the customer's context immediately and, based on that, suggest complementary products. In addition, you can browse your store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.
- Engage customers browsing your store with coupons, deals, and announcements.
- Assist your customers with product recommendations sent to them via chat.
- See your customers’ order & event history beside each conversation.
- Access the customer’s cart the moment they come online to chat.
- Connect and engage with customers at any time using asynchronous communication.
Pricing
14-day free trialStarter
$19/month
or $192/year and save 16%
- 60-day chat history
- Basic chat customization
- Asynchronous communication
- Data security
Team
$39/month
or $396/year and save 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Asynchronous communication
- Basic reporting
- Multiple brandings
Business
$59/month
or $600/year and save 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
Starter
$19/month
or $192/year and save 16%
- 60-day chat history
- Basic chat customization
- Asynchronous communication
- Data security
Team
$39/month
or $396/year and save 15%
- Everything from Starter
- Unlimited chat history
- Full chat customization
- Asynchronous communication
- Basic reporting
- Multiple brandings
Business
$59/month
or $600/year and save 15%
- Everything from Team
- Advanced reporting
- Key account manager
- Legal assistance
- Staffing prediction
- Work scheduler
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
45 reviews
LiveChat has been great for JetSkiCovers on Shopify. The support is excellent, and features like sending Product Cards and sharing order details during chats enhance customer interactions. Highly recommend for a straightforward and effective customer support experience!
The service is good with one MAJOR caveat- you cannot schedule the chat to stop, so if you forget to close the app, it stays on all night and customers come into the chat when nobody is there. A simple way to have it autostop is much needed.
Thank you for taking the time to write a review.
You mentioned that you would like to be able to stop the chat after your working hours. I'm happy to inform you that this feature is already in place.
Additionally, your chat widget can be configured to provide an experience similar to social messaging apps like Facebook or WhatsApp, allowing for asynchronous communication. This means that you and your customers can communicate even when one of you is offline. You won't have to worry about leaving your customers hanging as they wait for a response.
I will send you an email with more details on how to configure the chat widget to provide this feature. ^DZ
Daniel was super helpful during my initial plan / install and set up! Very prompt, great customer service and follow up! Tech happens...but the people make all the difference!! Looking forward to using this app! Fantastic option for small businesses like mine to help answer questions and make sales!
very good customer service, easy-to-use control panel, you can check all the chats from your all your shopify stores in one place, and you only need to pay for 1 time app fee, great!
We went from a very basic chat system to livechat because of it's integrations to salesforce and shopify.
Pros:
The change has been worth it for integrations with salesforce and shopify.
The customer service has been phenomenal.
Customization for messages when there is a sale, a new product, or an event announcement is great.
Was easy to get set-up and running. Wasn't a huge leap for our folks going from a basic system to a more robust one.
Cons:
I do find it frustrating that I have to be at a third-tier payment in order to access basic analytics I used to get easily from my very basic chat system.
I don't find it's "live" list as accurate as my old system. Old used to be pretty much a match to Google Analytics live...this is much lower. Does make me wonder who isn't getting the chat pop-up (but our response numbers haven't dropped so from a KPI standpoint I'm not seeing a huge loss).
It is more than we need because we don't use the customer service (ticket) end of the system.
About this app
Launched
November 30, 2017 · Changelog
Languages
English
Categories
Chat , Customer order trackingWorks with
Mailchimp, Facebook, Messenger, Zapier, WhatsApp, InstagramBuilt by TEXT SA
About TEXT SA
4.2 average rating
13 years building apps for the Shopify App Store
Zwycięska 47, Wroclaw, 53-033, PL