Send proactive chat greetings
Engage customers browsing your store with coupons, deals, and announcements. Invite them to checkout to prevent shopping cart abandonment.
Find all you need in one place
Improve your communication thanks to data from the Customer Insight. No need to switch between the Agent App and Shopify Admin Panel.
Improve your bottom line
Grow your sales by assisting your customers with tailored product recommendations sent to them via live chat.
About Live Chat with Help Desk
Use a live chat to provide stellar customer service and convert visitors into customers with LiveChat for Shopify and Shopify Plus.
The way LiveChat works is simple. A typical chat widget sits on the bottom right of your website. Actively engage on-site visitors with chat invitations, or let them start conversations by themselves.
Also, use the widget as a contact form to offline messages and enable customers to sign up for your mailing list.
Take advantage of installing live chat on your Shopify store
The Agent App inside LiveChat provides you with a real-time view of a customer’s cart. You can find this information in the customer details bar on the right. Make the purchase processes easier for your visitors with suggestions based on what’s inside their carts.
LiveChat allows you to send product recommendations known as Product Cards right in the live chat widget. Each recommendation consists of an image, description, and a button linked to a product page in your Shopify store. Give suggestions, guide your customers through the purchasing process, and get more sales.
Get more detailed customer information with the Customer Insight
The Customer Insight is here to improve the work of your agents and contribute to an increase in conversion rate. As you talk to potential clients on your store’s live chat, you can access all the data related to a particular client, e.g., their tracking numbers or delivery statuses.
To make things even better, anytime you need to manage your cooperation with a client on Shopify, the Customer Insight will help you do that via the LiveChat Agent App, without the need to jump in and out Shopify Admin panel.
LiveChat works well with the rest of your tech stack, including support help desks, customer retention tools, email notification platforms, SMS notification apps, and more!
A record of success with Shopify Plus merchants
LiveChat already serves as the customer service platform of Shopify Plus brands like Leon’s, The Brick, and Gymshark.
Our product suite supports the needs of Shopify Plus brands with in-depth analytics, multi-channel support capabilities, and data security in line with the strictest industry standards (GDPR Compliance, single sign-on, Privacy Shield certified, HIPAA readiness).
Our team is available round the clock offering world-class support and hands-on account management to help you grow your business.
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
60-day chat history
Basic chat customization
Everything from Starter
Unlimited chat history
Full chat customization
Everything from Team
Key account manager
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
App doesn't give much value. First of all, it blocks the Shopify "checkout" button on mobile devices so you lose sales. Also as a CRM, it doesn't work well as you can't even find a list of customers you've interacted with although they've given you their contact details. Finally, you have to talk to the support agent to get them to cancel your subscription and guess what? they can't cancel your account either
Thanks for sharing. We have some news, updates, and announcements coming your way.
By default, the chat widget is showing up in the middle of your site on mobile. However, you can make changes to the position, appearance, and other options via Settings > Chat widget > Customization. It is also possible to disable it altogether on mobile.
As of now the Customer Insight widget (aka our CRM) gives you access to customer details, transaction history, real-time cart preview, and product recommendations. We would love to listen to your feedback on how we can improve Customer Insight — you can expect an email from us.
Separately, all chat transcripts are stored and can be accessed later on (via Archives). Using filters / the search option you can locate past conversations that include contact details and other information.
Lastly, uninstalling the app automatically cancels your subscription with LiveChat -- this applies to all Shopify (public) apps. We can confirm that your subscription is no longer active.
I searched and searched for the best chat app. Not sure why I didn't start with the Gold Standard of chat apps! I have been using a competing chat app for years before coming over to Shopify. It was good, but nothing like this. LiveChat is so intuitive and user friendly. Plus, the support for this is unparalleled! Thank you!
We absolutely love LiveChat. We've explored other support apps, and many add more bells and whistles, however, LiveChat focuses on Chat on does a tremendous job at it. Our agents love the "sneak peak" feature because they can start preparing their answers and reply faster. They also love the "simplicity" of the interface which is easy to learn.
The ticketing feature, Facebook Messenger and WhatsApp integration work nicely as well. Right now we have all our customer support channels centralized in LiveChat and that has made a big difference. We are also looking into some of their other products like Chatbot which seems to work well.
Lastly, their service is great, their team is always online and willing to help! Highly recommend the App and the team behind it.