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Great experience so far. Onboarding was smooth. We're about 30 days in and our results are much higher than expected. Worth the money
The LiveRecover team has been fantastic, working with us to improve our sales. The agents take feedback super well and leadership understands our goals and challenges as a small business. It has truly been a great experience and we are looking forward to seeing how LiveRecover can help our business grow even more!
The app is easy to set up and use custom workflows and enter a knowledge base that captures who we are as a business and our goals.
Fantastic product with a great team. A critical piece of our 'human element' marketing stack.
Awesome way to recover lost add to carts. Huge help to our site!
I used to have the same issue. I signed up for it, and I followed the article for the check out system setting once I follow the article, I begin to create the workflow and I’ve been waiting more than 24 hour for the conversation to start live agent? support was great. But the issue was not solved. I’ve been waiting more than a week, but I’ll definitely come back. Hopefully I’ll give myself a chance again and hopefully it works this time and if it doesn’t, I’ll sign up with a different company.
I was happy with your service but recently they charged me wrongly for multiple transaction almost amounting to $10,000 in revenue and I have been trying to get my money back since 10 days but they haven't responded me in last four days.
I am planning to take legal action if this is not resolved and will let you know guys the other way around if it gets resolved as well
Thank you for your review. We're genuinely sorry for the inconvenience caused by the billing mix-up, which stemmed from the multiple transactions related to the redeemed discount code. We had been actively working to rectify the situation since our initial communication. While we acknowledge the delay in our responses during the weekend, we want to clarify that our team diligently processed a full refund on Monday, February 5th, addressing the mistake in the recovered sales. We're committed to making sure our billing communications are perfectly clear from now on. Our goal is to always keep you well-informed and never leave you feeling uninformed.
If you have any additional questions or require further assistance, our customer support team is standing by, offering straightforward assistance without any ambiguity. We value your attentiveness in helping us maintain our standards.
This is not the customer service you want. Email service support has not replied to you in over 4 days, and text service support has not replied in over 24 hours.
Thank you for sharing your experience with us! Your feedback is super valuable - it helps us see where we can step up. We strive to reply within 24 hours, which is what happened in your case. Nonetheless, we're continuously making moves to smooth out our support process for quicker and better communication. Your experience is a friendly nudge for us to keep our communication clear and timely. We are committed to providing you with the assistance you need, without confusion. We thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to earning back your trust.
Incredibly easy to set up, Steve explains how everything works simply yet detailed while making us feel confident using LiveRecover. Our audience loves knowing there is a real human behind the outreach messages. Aleena is very quick in responding to questions and on top of everything! We've seen great early data for recovered sales. Definitely recommend.
Took money after removing app weeks prior. They won't respond to emails. Very unprofessional. I've noticed others complain of the same issue. This isn't a coincidence. This is a shady app.
Thank you for your review. We’re sorry to hear about your frustration, but let’s clear the air: no shades or shadows here, just a bit of a mix-up with the billing after you uninstalled the app. Rest assured, we’ve processed your $9 refund within 24 hours of receiving your email on a Sunday evening.
We’re on the ball to ensure our billing communications are crystal clear going forward. It’s never our intention to leave you feeling out of the loop.
If you’ve got more to say or need further assistance, our customer support team is ready to step in—no shadiness, just straight-up service.
We appreciate your vigilance in keeping us in check.
So excited to use this app. Installation was a breeze, My potential customers are going to love this!