LiveRecover SMS Cart Recovery , 59 recensioner
Charged after deleting app. Poor customer service experience. Low transparency regarding charges. LiveRecover appears to be attributing more conversions to themselves than is appropriate.
Thanks for taking the time to leave us some feedback! We take all of our customers' opinions seriously and are always working to improve the experience.
We've reached out to your email to assist with resolving any incorrect charges and hope we can help settle this for you soon.
LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously. I apologize for the negative experience you've had with our app and team. I assure you we are working towards improving the app and the overall experience. Our attribution works based on discount codes and cart links so a sale will be attributed to LiveRecover if the customer used either one of those two things that appear in the text message we send them. We're also working on making this a more transparent part of our app.
I sincerely apologize for the confusion and have reached out to you a few times so we can process refunds from those sales.
Again, thank you for your feedback and hope we can resolve this soon!
Terrible customer service, I was charged $99 again after I deleted their app a long time. I already asked to cancel the subscription. I emailed them and heard nothing back. Refund my money!
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously to work on providing the best service. I apologize for the incorrect charge and have made sure you've been refunded. Additionally, we've checked to make sure your subscription and billing are canceled to prevent this from happening again. Apologies for the inconvenience!
not happy. they only do usa and Canada why not Australia and New Zealand along with Europe? If you don't do this someone else will
Hi there! We appreciate you taking the time to leave us some feedback. We're constantly striving to improve our platform to help brands grow their business. We agree that there is a big opportunity outside of the United States and Canada. Our team takes compliance very seriously and we are focused on understanding the unique laws and regulations around the globe that will ensure we can provide a compliant and delightful experience for the brands that use our platform and more importantly the customers who receive communications from them.