LiveRecover SMS Cart Recovery

LiveRecover SMS Cart Recovery

Pricing
From $49/month
Rating
4.7 (93)
Developer
LiveRecover

Texting that converts your abandoned carts into sales — with a human touch.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, our app will help your business grow.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, our app will help your business grow. more
  • Live agents engage in real-time SMS conversations with your customers.
  • Configure Workflows triggered by abandoned carts with custom conditions.
  • Use existing FAQs to populate your Knowledge Base to inform agents.
  • Unique one-time discount codes are generated for each customer.
  • Access Insights and dive into performance metrics.

Languages

English

Works with

Checkout, ReCharge, zipify, one click upsell

Cart recovery

SMS notifications, Discount offers, Conversion tracking, Automated workflows

Display options

Custom discount codes, A/B testing, Targeting rules

Customer behavior

Activity tracking, Event tracking, Segmentation

Marketing and sales

Checkout analytics, Purchase tracking, UTM tracking

Visuals and reports

Analytics dashboard

Pricing

Growth Plan

$49 / month

+10% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Pro Plan

$199 / month

+5% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes
  • Cart Segmentation

Enterprise

$500 / month

+5% of the revenue generated by us

  • Dedicated line
  • SHAFT support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (93)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
August 22, 2024

LiveRecover has been a game-changer for our store. Setting it up was a breeze—super quick and easy. What really stands out is how much it's helped us bring in first-time customers who were on the fence. We’ve definitely seen a noticeable boost in our conversions since we started using it. It’s like having an extra hand to close those almost-lost sales. Definitely recommend it if you want to increase your revenue with a minor lift. Also their customer support team is top notch, any time there's a question or idea we want to execute on they are extremely prompt in responding and make sure we have the tools to succeed.

Higround
United States
4 months using the app
August 27, 2024

We can't recommend Live Recover enough! Unlike other recovery tools that rely solely on automated bots, Live Recover employs real people to chat with potential customers. This human touch makes a world of difference, as it allows them to engage with customers who might otherwise slip through the cracks due to opt-in requirements.

We were initially referred to Live Recover by another e-commerce business that had seen fantastic results, and it didn’t take long for us to understand why. The implementation was a breeze, thanks to their outstanding chat support. It’s refreshing to know that there are actual people on the other end, ready to assist—not just another bot.

We’ve successfully implemented Live Recover across all three of our partner e-commerce businesses, and the results have been outstanding. We’ve recovered thousands of dollars in lost revenue, making this tool an invaluable part of our strategy. If you're looking to boost your recovery efforts, Live Recover is a must-have!

ShellShock Protection
United States
2 months using the app
July 23, 2024

LiveRecover has significantly impacted our bottom line by helping us recover ~$70K in abandoned cart sales, contributing to 5.6% of our Q1 2024 revenue -- pretty much revenue we wouldn't have recovered simply with the one-way abandon cart automations. Their human-centered approach provides a real connection that customers appreciate and respond to positively.

The insights gained from these interactions have been instrumental in enhancing our checkout processes and overall user experience. Highly recommend for any e-commerce business looking to improve retention and deepen customer relationships.

Nailboo®
United States
About 1 year using the app
July 25, 2024

LiveRecover is a Game-Changer!

As the Head of Ecommerce at TRX, I can confidently say that LiveRecover has completely transformed our approach to addressing cart abandonment and enhancing customer interactions. From the moment we implemented LiveRecover, the results were nothing short of extraordinary. The integration process was incredibly quick and easy. Within just 15-20 minutes, we were up and running without any significant disruption to our operations. This ease of use allowed us to immediately leverage LiveRecover’s capabilities and start seeing results.

The impact was immediate and substantial. We saw a 15% reduction in our abandoned cart rate, which is a huge achievement given the high stakes in e-commerce. In the first month alone, we generated an additional $20k in direct revenue. Our recovery rate improved from about 5% to over 10%, thanks to the changes we implemented with the help of LiveRecover’s insights.

One of the standout benefits of using LiveRecover is the actionable insights we gained from customer interactions. We were able to refine our product presentation and adjust our shipping costs based on the feedback we received through LiveRecover’s SMS conversations. This not only helped us recapture lost sales but also improved our overall site performance. The insights provided by LiveRecover were clear and precise, allowing us to understand the exact reasons why customers were abandoning their carts. This level of detail is invaluable for making continuous improvements to our e-commerce strategy.

Looking ahead, we plan to continue leveraging LiveRecover’s insights to further optimize our site and customer interactions. We are excited about the potential for even deeper insights into customer behavior and the impact this will have on our conversion rates. For any online retailer considering LiveRecover, I cannot recommend it highly enough. The extra care and attention to capturing customers who bounced off the site are incredibly powerful. The seamless integration, immediate impact, and continuous improvement make LiveRecover an essential tool in today’s competitive e-commerce landscape.

TRX Training - United States
United States
4 months using the app
August 26, 2024

To be honest, at first I was a little skeptical. But LiveRecover has been an absolute game-changer for CUTS Clothing. Since integrating it into our Shopify store, we’ve seen a significant impact on our revenue. Over the past few months, LiveRecover has helped us recover over $100K in abandoned cart sales—sales that would have otherwise slipped through the cracks. The human touch they add to the recovery process makes a huge difference; customers appreciate the personal interaction and it’s reflected in our conversion rates.

The setup was incredibly straightforward, taking just minutes to get everything running smoothly. What’s even better is how well the app scales as our brand continues to grow. Whether you’re just starting out or scaling up, LiveRecover is a must-have tool to maximize your revenue. Highly recommend!

Cuts
United States
About 1 month using the app

Support

LiveRecover can answer any questions you have about LiveRecover SMS Cart Recovery.

Developer

LiveRecover

12407 N Mopac Expy, suite #250-238, Austin, TX, 78758, US

Launched

January 14, 2021

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts, Online Store

  • Edit customers

    Customer data

  • Edit products

    Products or collections

  • Edit orders

    All order details for the last 60 days

  • View and Sync Discounts

    Discount codes and promotions

  • Edit your Online Store

    Script tags in your Online Store or checkout page

  • Edit other data

    Price rules or translations

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