LiveRecover SMS Cart Recovery

LiveRecover SMS Cart Recovery

From $49/month
Rating (4.5)
Reviews
Developer

About this app

Launched

January 14, 2021

Languages

English

Works with

ReCharge, zipify, one click upsell

Texting that converts your abandoned carts into sales — with a human touch.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, we have a plan for everyone.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, we have a plan for everyone. more
  • Live agents engage in real-time SMS conversations with your customers.
  • Configure Workflows triggered by abandoned carts with custom conditions.
  • Use existing FAQs to populate your Knowledge Base to inform agents.
  • Unique one-time discount codes are generated for each customer.
  • Access Insights and dive into performance metrics.

Pricing

Growth Plan

$49 / month

+10% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Pro Plan

$199 / month

+5% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes
  • Cart Segmentation

Growth Plan

$49 / month

+10% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Pro Plan

$199 / month

+5% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes
  • Cart Segmentation

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

81 reviews

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
May 20, 2024

Awesome way to recover lost add to carts. Huge help to our site!

V E N T Y
United States
About 1 year using the app
January 29, 2024

I used to have the same issue. I signed up for it, and I followed the article for the check out system setting once I follow the article, I begin to create the workflow and I’ve been waiting more than 24 hour for the conversation to start live agent? support was great. But the issue was not solved. I’ve been waiting more than a week, but I’ll definitely come back. Hopefully I’ll give myself a chance again and hopefully it works this time and if it doesn’t, I’ll sign up with a different company.

Gentlemen Gear
United States
6 months using the app
April 25, 2024

This is not the customer service you want. Email service support has not replied to you in over 4 days, and text service support has not replied in over 24 hours.

Luxe B Co
Canada
9 days using the app
LiveRecover replied May 2, 2024

Thank you for sharing your experience with us! Your feedback is super valuable - it helps us see where we can step up. We strive to reply within 24 hours, which is what happened in your case. Nonetheless, we're continuously making moves to smooth out our support process for quicker and better communication. Your experience is a friendly nudge for us to keep our communication clear and timely. We are committed to providing you with the assistance you need, without confusion. We thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to earning back your trust.

March 6, 2024

Incredibly easy to set up, Steve explains how everything works simply yet detailed while making us feel confident using LiveRecover. Our audience loves knowing there is a real human behind the outreach messages. Aleena is very quick in responding to questions and on top of everything! We've seen great early data for recovered sales. Definitely recommend.

Top of the Mornin Coffee
United States
14 days using the app
February 5, 2024

I was happy with your service but recently they charged me wrongly for multiple transaction almost amounting to $10,000 in revenue and I have been trying to get my money back since 10 days but they haven't responded me in last four days.

I am planning to take legal action if this is not resolved and will let you know guys the other way around if it gets resolved as well

Arkjunction Official
India
6 months using the app
LiveRecover replied February 13, 2024

Thank you for your review. We're genuinely sorry for the inconvenience caused by the billing mix-up, which stemmed from the multiple transactions related to the redeemed discount code. We had been actively working to rectify the situation since our initial communication. While we acknowledge the delay in our responses during the weekend, we want to clarify that our team diligently processed a full refund on Monday, February 5th, addressing the mistake in the recovered sales. We're committed to making sure our billing communications are perfectly clear from now on. Our goal is to always keep you well-informed and never leave you feeling uninformed.

If you have any additional questions or require further assistance, our customer support team is standing by, offering straightforward assistance without any ambiguity. We value your attentiveness in helping us maintain our standards.

About this app

Launched

January 14, 2021

Languages

English

Works with

ReCharge, zipify, one click upsell

Built by LiveRecover

About LiveRecover

4.5 average rating

6 years building apps for the Shopify App Store

12407 N Mopac Expy, suite #250-238, Austin, TX, 78758, US

Support

Send a message

support@liverecover.com

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