LiveRecover SMS Cart Recovery
SMS Marketing + Text Message Abandoned Cart Recovery
App highlights
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Seamless workflow: use directly in Shopify admin
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Speed tested: no impact to your online store
Key values section
SMS Abandoned Cart Recovery
Our agents engage in real-time conversations with your customers who abandon their cart via text message. SMS marketing with humans
Human Powered Text Messages
We answer your customers questions, offer discounts, and inspire them to take action and complete their purchase.
SMS Marketing & Sales Experts
Why didn't they complete their purchase? The more you know about what your customers want, like, and dislike, the better you can serve them.
Featured images gallery
App details
LiveRecover SMS Cart Recovery
Launch date
Integrates with
- CartHook
- ReCharge
- bold subscription
- zipify
- OCU
- one click upsell
LiveRecover SMS Cart Recovery
Launch date
Integrates with
- CartHook
- ReCharge
- bold subscription
- zipify
- OCU
- one click upsell
Pricing 14-day free trial
See all pricing optionsStartup Plan
Free to install
+20% of the revenue generated by us
Growth Plan
$49/month
+10% of the revenue generated by us
Pro Plan
$99/month
+5% of the revenue generated by us
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
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KOKO ROSE BEAUTY
Location United StatesTime spent using app About 1 yearThis app recently removed settings to artificially inflate its stats and increase customer costs by 10x. I just caught the update today and am furious I've spent HUNDREDS more than I signed up for. Here's what they did: Initially this app allowed you to select the time you wanted their agents to send text messages to attempt to recover abandoned carts. I had it set to 4 days after cart abandonment because I already had automations in place via email and a different text platform for abandoned carts that were triggered within 72 hours. The latest update changed things so that their agents send messages to your potential customers after 30 minutes. So, instead of the automations capturing those sales - their system circumvented that so they could take credit for the automations that would've worked without them and so they could charge you 5-20% commission on sales they didn't earn. Deleting the app now to allow my automations to work as they always have, only I'll be saving hundreds of dollars per week.
Developer reply
July 27, 2022Hi Charlene, I appreciate you taking the time to leave us some feedback! We value our customer’s opinions based on their experience with LiveRecover. Unfortunately, I believe you have mistaken us with another app- LiveRecover has never had the ability to change the timing of when agents reach out. Since the very beginning of when the app was created, the delay has always been 30 min after abandonment. Every single customer we have can testify this.
Secondly, it looks like we upgraded you to the Pro plan back in May, by your own request, which then saved you hundreds of dollars from what you were originally spending.
We would love to continue recovering sales for you at a reduced commission from sales. We'd also be happy to clear up any confusion on functionality and pricing. Please email us back and we'll come up with a solution that works for you!
LiveRecover Team
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WearAura
Location AustraliaTime spent using app 2 monthsnot happy. they only do usa and Canada why not Australia and New Zealand along with Europe? If you don't do this someone else will
Developer reply
May 2, 2022Hi there! We appreciate you taking the time to leave us some feedback. We're constantly striving to improve our platform to help brands grow their business. We agree that there is a big opportunity outside of the United States and Canada. Our team takes compliance very seriously and we are focused on understanding the unique laws and regulations around the globe that will ensure we can provide a compliant and delightful experience for the brands that use our platform and more importantly the customers who receive communications from them.
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LuminAID
Location United StatesTime spent using app 5 monthsEasy to set up, and you see results right away. We were nervous about having outside agents texting with our customers, but they give you a section where you can write notes and explain how to address common questions, and the agents generally do a good job referencing this and providing good info. There's A/B testing options and more data you can drill into if you want to explore types of offers. Definitely worth giving a try if you have been curious about SMS abandoned carts!
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