LiveRecover SMS Cart Recovery
Featured images gallery
Highlights
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Based in United States
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No impact to your online store
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Use directly in Shopify admin
About this app
Launched
January 14, 2021
Languages
English
Categories
Abandoned cart , Marketing analyticsIntegrates with
CartHook, ReCharge, zipify, OCU, one click upsellTexting that converts your abandoned carts into sales — with a human touch.
LiveRecover by Voyage gives you the tools you need to boost revenue with SMS. Our live agents are the Brand Ambassadors you’ve always wanted, building brand loyalty in every interaction with your customers. Recover abandoned carts, answer customer FAQs, and upsell in real time with real conversations powered by real people. Get setup in minutes and start maximizing customer lifetime value (CLTV) with authentic, personalized experiences.
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Live agents engage in real-time SMS conversations with your customers.
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Configure Workflows triggered by abandoned carts with custom conditions.
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Use existing FAQs to populate your Knowledge Base to inform agents.
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Unique one-time discount codes are generated for each customer.
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Access Insights and dive into performance metrics.
Pricing
Startup Plan
Free to install
+20% of the revenue generated by us
- Live Human Reps
- Unique Discount Codes
Growth Plan
$49/month
+10% of the revenue generated by us
- Live Human Reps
- Unique Discount Codes
Pro Plan
$99/month
+5% of the revenue generated by us
- Live Human Reps
- Unique Discount Codes
- Cart Segmentation
Startup Plan
Free to install
+20% of the revenue generated by us
- Live Human Reps
- Unique Discount Codes
Growth Plan
$49/month
+10% of the revenue generated by us
- Live Human Reps
- Unique Discount Codes
Pro Plan
$99/month
+5% of the revenue generated by us
- Live Human Reps
- Unique Discount Codes
- Cart Segmentation
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
55 reviews
Charged after deleting app. Poor customer service experience. Low transparency regarding charges. LiveRecover appears to be attributing more conversions to themselves than is appropriate.
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customers' opinions seriously and are always working to improve the experience.
We've reached out to your email to assist with resolving any incorrect charges and hope we can help settle this for you soon.
Thank you!
LiveRecover Team
LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously. I apologize for the negative experience you've had with our app and team. I assure you we are working towards improving the app and the overall experience. Our attribution works based on discount codes and cart links so a sale will be attributed to LiveRecover if the customer used either one of those two things that appear in the text message we send them. We're also working on making this a more transparent part of our app.
I sincerely apologize for the confusion and have reached out to you a few times so we can process refunds from those sales.
Again, thank you for your feedback and hope we can resolve this soon!
LiveRecover Team
Terrible customer service, I was charged $99 again after I deleted their app a long time. I already asked to cancel the subscription. I emailed them and heard nothing back. Refund my money!
Hi there,
Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously to work on providing the best service. I apologize for the incorrect charge and have made sure you've been refunded. Additionally, we've checked to make sure your subscription and billing are canceled to prevent this from happening again. Apologies for the inconvenience!
Team LiveRecover
About this app
Launched
January 14, 2021
Languages
English
Categories
Abandoned cart , Marketing analyticsIntegrates with
CartHook, ReCharge, zipify, OCU, one click upsellBuilt by LiveRecover
Support
Send a messagesupport@liverecover.com
Resources
Featured in
Tech stack
Underwear pioneer Thinx
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