LiveRecover SMS Cart Recovery

LiveRecover SMS Cart Recovery

Free plan available. Additional charges may apply.
Rating (3)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Speed tested
  • No impact to your online store
Built for your business
  • Use directly in Shopify admin

About this app

Launched

January 14, 2021

Languages

English

Integrates with

CartHook, ReCharge, zipify, OCU, one click upsell

Texting that converts your abandoned carts into sales — with a human touch.

LiveRecover by Voyage gives you the tools you need to boost revenue with SMS. Our live agents are the Brand Ambassadors you’ve always wanted, building brand loyalty in every interaction with your customers. Recover abandoned carts, answer customer FAQs, and upsell in real time with real conversations powered by real people. Get setup in minutes and start maximizing customer lifetime value (CLTV) with authentic, personalized experiences.

LiveRecover by Voyage gives you the tools you need to boost revenue with SMS. Our live agents are the Brand Ambassadors you’ve always wanted, building brand loyalty in every interaction with your customers. Recover abandoned carts, answer customer FAQs, and upsell in real time with real conversations powered by real people. Get setup in minutes and start maximizing customer lifetime value (CLTV) with authentic, personalized experiences. more
  • Live agents engage in real-time SMS conversations with your customers.
  • Configure Workflows triggered by abandoned carts with custom conditions.
  • Use existing FAQs to populate your Knowledge Base to inform agents.
  • Unique one-time discount codes are generated for each customer.
  • Access Insights and dive into performance metrics.

Pricing

Startup Plan

Free to install

+20% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Growth Plan

$49/month

+10% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Pro Plan

$99/month

+5% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes
  • Cart Segmentation

Startup Plan

Free to install

+20% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Growth Plan

$49/month

+10% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes

Pro Plan

$99/month

+5% of the revenue generated by us

  • Live Human Reps
  • Unique Discount Codes
  • Cart Segmentation

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

55 reviews

Overall rating
3
Counts per rating level
  • 87% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
December 28, 2022

Charged after deleting app. Poor customer service experience. Low transparency regarding charges. LiveRecover appears to be attributing more conversions to themselves than is appropriate.

PROVENANCE
Canada
Time spent using app: Over 2 years
LiveRecover replied January 19, 2023

Hi there,

Thanks for taking the time to leave us some feedback! We take all of our customers' opinions seriously and are always working to improve the experience.

We've reached out to your email to assist with resolving any incorrect charges and hope we can help settle this for you soon.

Thank you!

LiveRecover Team

November 18, 2022

LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.

Heart Made of Gold
United States
Time spent using app: Over 1 year
LiveRecover replied January 19, 2023

Hi there,

Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously. I apologize for the negative experience you've had with our app and team. I assure you we are working towards improving the app and the overall experience. Our attribution works based on discount codes and cart links so a sale will be attributed to LiveRecover if the customer used either one of those two things that appear in the text message we send them. We're also working on making this a more transparent part of our app.

I sincerely apologize for the confusion and have reached out to you a few times so we can process refunds from those sales.

Again, thank you for your feedback and hope we can resolve this soon!

LiveRecover Team

November 12, 2022

Terrible customer service, I was charged $99 again after I deleted their app a long time. I already asked to cancel the subscription. I emailed them and heard nothing back. Refund my money!

JonxiFon
China
Time spent using app: 6 months
LiveRecover replied November 18, 2022

Hi there,

Thanks for taking the time to leave us some feedback! We take all of our customer's opinions seriously to work on providing the best service. I apologize for the incorrect charge and have made sure you've been refunded. Additionally, we've checked to make sure your subscription and billing are canceled to prevent this from happening again. Apologies for the inconvenience!

Team LiveRecover

About this app

Launched

January 14, 2021

Languages

English

Integrates with

CartHook, ReCharge, zipify, OCU, one click upsell

Built by LiveRecover

About LiveRecover

3 average rating

2 years building apps for the Shopify App Store

Support

Send a message

support@liverecover.com

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