Livescale, Live Shopping

Amazing live shopping app + customer service team. In our first 1-hour event we garnered over 350 orders from high LTV customers. Using Livescale is now a pillar of our marketing strategy - we promote an event for every product launch and large promo.

I have now used Livescale 3 times to host live shopping events and each time has been such a seamless experience. It's honestly the best way to create an interactive experience with your audience/followers/customers. Not only do you get to connect on a whole new level (talking directly to the shoppers, answering questions live, etc.), you also get SO much value out of it. From direct customer feedback to extra revenue (we make more during live shopping events which offer discounts than we do on regular pre-sales!) it's really a no-brainer. Don't be intimidated by the live aspect! It really humanizes the shopping experience which is so rare to come by these days. I truly can't wait to host another Livescale event.

We started using this app to help improve our live streaming. It has been a great way to engage our audience and provide a better live shopping experience. We love being able to interact with our audience by the polls feature. It's also great that you can view the poll responses and save that data for later. The app has great post live event analytics. Our Livescale point of contact, Chanida, has been amazing to work with and has been very helpful with answering any questions we have. We have experienced some technical difficulties in the control room, but besides that it has been a great application!

Our team has used Livescale twice now, and it's such a great way to interact with our customer base on a more personal level. Can't wait for our future events! Plus, the customer support team is wonderful.

UPDATE: I wrote a really strong review last year because i really struggled initially to get connected... BUT, I went back in and was able to get it together and once I was able to get the system fully connected I have fallen in love with it. They seem to be making great strides to do updates and making it easier to work with. I love all the features especially the custom invites, the LIVE customer Chat and the simple check out for the customers is AWESOME! Original 1 star review I had high hopes but could never get it connected to go LIVE... spent a few hours had the chat live but still nothing finally just removing from my store.. Hopefullly a more novice user friendly update will be available soon