Local Delivery , 105 recenzji

Very usefull app, support is great!

I regret having to write this review but after suffering a significant loss of sales as a direct result of the app, we need to share our experience. We have used the Local Delivery app for around a year. Initially it was great - the app developers themselves directly handled any support requests and actually helped get everything set up in our store with lots of communication and advice. At some point, I believe earlier this year, the app was either sold or the support/development handed off to a new team. In itself this wasn't an issue until we started to notice problems a couple of months ago with the app functionality. Updates were rolled out, unannounced, in the app which completely broke functionality with our customers unable to use the service the app provides and therefore unable to checkout. We suffered lost sales as a result of this and the app update was rolled back which fixed things. The response to the issue was pretty slow and there was very little in the way of acknowledgement of having caused such a serious issue nor an apology at that time. Fast forward a couple of weeks and another update was rolled out unannounced, again breaking functionality and preventing people from using the services the app is supposed to provide. Again, sales were lost. This time customer service were very slow to respond and when they did one of their team, who I won't name, was pretty rude - having mentioned we were heading into our busiest season and needed the app to be functioning correctly we got the following response: "We are aware of your issue and it is a priority, it is quite a busy season for us all." Not the best of responses we felt and did receive an apology for the tone in a follow up email. Further app updates were rolled back and again things started working albeit with some known issues (the free delivery options were now no longer ticked by default in some cases - an annoying but manageable intermittent fault). Fast forward to earlier this week and we started to get messages from our customers saying that they could not proceed through the checkout pages after selecting options that the Local Delivery app handles. We noticed a significant drop off of more than 50% in sales from Monday evening which lasted through to Wednesday evening and we continuned to receive more messages from customers who found checkout pages were just hanging. We observed in real time customers going through the cart process then just disappearing as they got stuck at checkout. Worse still, these were not being captured by the abandoned checkout functions so could not be contacted to complete orders. Working with our web developer we were able to narrow the issue down to the Local Delivery app and on contacting support it was confirmed that there was a known issue with loading between checkout pages in some themes and that they'd been contacted by other customers about this. No one had bothered to contact us about any updates that had been rolled out or that there might be a known issue to be aware of - we were left for 2.5 days just seeing our sales drop off a cliff and having to troubleshoot ourselves. Customer service did respond quickly in the end and overnight rolled back a number of updates and hey presto, our sales are back to normal. However, we estimate that our lost sales were substantial and a direct result of the app not performing correctly for more than 2 days at the busiest time of year. I have requested that a senior member of staff contact us urgently to discuss and we're awaiting that contact as we speak but we are deeply unhappy with the reliability of the app, the lack of communication about any updates (so we could keep an eye in case it affects things) and general customer service levels. We are stuck with using the app during the rest of the busy season as simply do not have time or ability to implement a new season before Christmas but I would strongly urge others to consider different options. This has impacted our sales numbers significantly 3 times over a number of days in the last couple of months. So far we've been offered the occasional apology but nothing else of note. We are very unhappy but felt it important that we share our experience with others considering using the app.

My eShop is focusing on local delivery only, in order to promote organic farming and reduce transportation. So I installed his app to check the country's postal codes so I can avoid the acceptation of orders outside of the country. It works perfectly for this purpose. In addition, I am really satisfied with the prompt and professional and intelligent support provided so far!

This will be the 3rd time I have updated this review, today I contacted Peter about my need to be able to manually add deliveries to the schedule that did not originate from Shopify. They just finished an update that allows exactly that!! It works great...making this app even more beneficial to us.

We just added the app and are awaiting customer support to resolve a few small issues. So far we are very happy with the product.

Update: Well.... what can I say other than I am BLOWN AWAY with the customer service. I needed a few minor tweaks to the coding and Peter was great. Quite honestly, I suggest you at the very least give them a chance to prove themselves worthy of your Shopify app integration and business. ****** Stars if possible. Thank you Peter!

Their customer service is top notch!! They were so helpful with my many questions and always provided prompt and thorough technical support. I needed to do a bit of customization and they were super helpful. Even got me out of a jam late on a Friday afternoon when I messed something up!

I would use them again in a heart beat.

Very kind and very quick support! They are very helpful so easy to ask questions. Also they are so kind to someone can’t speak English perfectly like me. I feel like they are part of our team.
I really appreciate your sincere response for my requests to customer support team and Jess!
とても親切で、とても早く問題を解決してくれました。親身になってわからないことや問題を解決してくれるので英語が不安な方でもサポートに連絡しやすいです。まるで私たちのチームの一員の様に誠実に対応してくれます。カスタマーサポートの皆さんとJessさんにとても感謝しています。

Great App. Due to the coronavirus, we set up an online shop on shopify to sell our beer, wines etc for homedelivery. This app enabled us to offer time slots and days for the customer to chose, just like amazon etc. It did the job amazingly and any problems we had, the support was 100% and corrected the issues. Looking forward to the updates to expand our delivery area on different days. I would recommend this to anyone offering local delivery on their shopify shop. 10/10!

App works the way it describes. I have requested multiple customization for my store template related to this app and this team did without asking a single question. I believer they went beyond their scope of the project and helped me to integrate this app well with my site. Their support is absolutely exceptional! Thank you guys.

Very simple app, does excactly what was required. Had to email support and got amazingly quick reply and problem fix.

We have different cutoffs depending on zipcodes and this sorts it all out! Really easy to use and great support!