Shopify Local Delivery

This app needs to allow ALL orders to be assigned instead of just the online orders. We are a brick and mortar location that does both in person and online sales and we need to be able to include the customers that check out in person to the app. Not really useful if we can't do that.

We found this app great for local delivery and it made it easy to track deliveries and route optimization

The app looks good and is easy to set up. Unfortunately, it doesn't seem to work for Puerto Rico addresses. I contacted support but they didn't seem willing to escalate to the dev team. Will be checking for future updates!

We started using this app a couple weeks ago. Initially very excited about it as it seemed very easy to use and integrated nicely with our site. However, as time passed we found a few short comings. We have growing subscription business but any orders that come through the subscription app cannot be loaded into the Local Delivery app so you cannot include these orders in the delivery route. Even if the customer chooses the Local Delivery option. You cannot partially fulfill an order that is set up as Local Delivery and this cannot be changed once it is selected. You cannot change an existing order to Local Delivery after it comes in, so these orders cannot be added even though they are local. Shopify claims they are aware of this but no indication this is going to change anytime soon. It works great as long as you don't need to do any of these particular items.

A lot of potential, you guys need to work on a few things to make it faster for sellers to fullfill orders. We sell food and time is very important. I can´t mark as paid on the local delivery app.

The app is easy to use! However, the follow-up of the live delivery person by the customer is missing. Once the live tracking on the map is operational, it will be a great, efficient application!

Very helpful App to keep customers up to date on the day of delivery. Would be great if you could manually add other orders into the delivery screen, not just 'local delivery' selected orders.

This app has a lot of potential but still needs tweaks to compete against other last-mile delivery services. A few things the app is missing: - Text messages sent to customers when deliveries are on the way with ETA synced up our GPS. - Being able to mass select deliveries to route vs. having to click each on each route I run an e-grocery business so being able to let customers know about ETA is extremely timely since produce needs to be taken in and kept refrigerated upon delivery

I personally love this app. I recently switched from another website hosting provider to shopify and shopify offers a lot of tools, support and resources to help make your order fulfilment smooth and organize. Highly Recommend this app if you offer local delivery.

I cannot submit feedback inside the app. It asks me to, but it just spins.

Needs these improvements:

Orders not paid should say "Payment Not Received" and have a button to mark as paid. Fumbling back and forth while the customer is standing there trying to get their total, mark their order as paid is too much. It's too easy to drive away, not realizing that payment was required.

Once you mark a delivery as attempted, there is no way to re-deliver it unless you add it to a new list. So if I'm out delivering and someone isn't home, I don't have a way to circle back and deliver when they get home. I have to make a new delivery list, add that order back in, then switch to that list.

The customers names should appear on the Delivery List. My customers are messaging me on Facebook and IG but I can't pull up their order for an ETA because the order list doesn't show their names. I have to fumble back to the regular app, type in their name, get their order number, then switch back to the delivery app, then switch back to messenger. It would also be nice to send them an ETA based on the delivery route.

Also, mileage does not show on the delivery list. It shows kilometers even though the app is set to imperial.