Shopify Local Delivery , 85 recensioner

Helhetsomdöme
3,3
Antal per omdömesnivå
  • 21 % av omdömena har 5 stjärnor
  • 29 % av omdömena har 4 stjärnor
  • 24 % av omdömena har 3 stjärnor
  • 13 % av omdömena har 2 stjärnor
  • 13 % av omdömena har 1 stjärnor
3 augusti 2020

This app looks very nice and offers very useful functionality; unfortunately it doesn't work reliably.

It supports selection of the local delivery area either by distance from the store or postcode selection. Unfortunately, the distance calculation fails for some perfectly valid addresses and tells the customer they can't have local delivery even though they are just round the corner from the store (ticket 18373431 refers). The postcode selection probably works OK in Canada, but it doesn't work in the UK because it only supports simple prefix matching and UK postcodes are not fixed format - and the upper limit on the number of postcodes is too small to list all valid postcodes.

Then when it comes to actually placing orders on the map, it insists that the addresses customers enter must be "validated" and instructs you to go and change them if they fail this validation. However, there's no way to work out what constitutes a valid address, and if you can't make it valid then the app refuses to add the customer address to the delivery list - and so you can't trigger the email notifications for "out for delivery" or "delivered" even manually. (ticket 18836818 refers).

If they actually fixed these bugs then I'd give a 5-star rating, but at the moment it's unusable.

TheBoxCafe
Storbritannien
Mer än 2 år användning av appen
21 januari 2022

This does not work with the Shopify pos app (shop in store; get it delivered). I also don't think they are updating this app to improve it.

Capital Golf
Storbritannien
Mer än 2 år användning av appen
Shopify svarade 5 februari 2022

Hey, there. Thank you for taking the time and sharing this feedback with us. We can see how having the Shopify Local Delivery app integrated with the Shopify POS can be beneficial for our merchants, like yourself, and we'd be happy to pass this feedback along to our development team. Cheers! -Elias, Shopify Support

5 augusti 2020

We're having the same issues as The Box Café, from the UK. It doesn't work here in Brazil. It would be great if you guys could make it work in other countries than Canada.

Shihoma
Brasilien
Mer än 2 år användning av appen
12 december 2020

Dev said there would be features added in the coming week and were are months in with nothing added that would help small local businesses. July 2, 2020
Tejas We are working on adding support for multiple delivery zones and look forward to making the app more useful to you in the coming weeks. A reply from a dev back in july saying local delivery zones would be added which is something local businesses need to expand further to deliver further out but we cant.

La Fleuraison
Kanada
Ungefär 2 år användning av appen
Redigerat 21 oktober 2020

This app checks all the right boxes for our business! We need the capability to create multiple delivery zones that we deliver to each day of the week. We offer free delivery over certain amount, but would be nice to charge for local delivery under that amount instead of simply shipping courier with all those orders. Will give this app a 5 star later, but for now 1 star as it needs some extra capabilities for us. Have reached out to shopify and will see if they get back with solutions for our business. Edit 1. So far working great! Do have an issue with verifying addresses. Would be nice to verify them in the delivery list. Edit 2. Its October now an basically nothing has changed on this app. Very disappointing! I was hoping this app would solve a lot of our fulfillment and delivery problems but so far it doesn't function for us.

Wilderness Ranch
Kanada
Mer än ett år användning av appen
Shopify svarade 2 juli 2020

Hi,

I’m Tejas from the Shopify product team. Thank you for your feedback. It helps improve the local delivery experience.

We are working on adding support for multiple delivery zones and look forward to making the app more useful to you in the coming weeks. Keep an eye out for those changes.

We are sorry the address verification is not working for you. I will reach out to you to see how we can help you verify them in the delivery list. Be sure to check your inbox and junk mail folder for my email.

Best,

Tejas

5 mars 2022

Limited in the number of zone you can have, in my case causing us to charge customers more due large zones that have to include more distances When using this app, local delivery and pickup orders can not be edited. Good luck if you are out of an item or selling produce/meats and poultry

Mona's Fine Meats
Kanada
11 månader användning av appen
Shopify svarade 23 mars 2022

Thank you for writing your review and for providing us with your feedback for the Local Delivery app. I can see why being able to have more specific zones would be helpful and help reduce costs for your customers, and I will be sure to pass your comments onto our app development team for them to review. -Victor, Shopify Support

Redigerat 22 mars 2021

We tested this app. There is no option to manually add orders to a delivery route makes this app not usable for us. Looks very promising but seems to lack any serious ways to customise. Quite sad given the potential.

Solid Stash
Belgien
11 månader användning av appen
30 mars 2022

For manually created or imported orders its not possible to set the shipping method to 'Local Delivery' which makes the whole things pretty much useless as it only works with orders created by customer

Firestack
Nya Zeeland
10 månader användning av appen
Shopify svarade 12 april 2022

Thank you for writing your review and for providing us with your feedback. I can appreciate why not having this option would be a frustration for you and why being able to make a drafted order eligible for Local Delivery would be helpful. I'll be sure to pass your comments onto our app development team. -Victor, Shopify Support

5 april 2022

This app needs to allow ALL orders to be assigned instead of just the online orders. We are a brick and mortar location that does both in person and online sales and we need to be able to include the customers that check out in person to the app. Not really useful if we can't do that.

Ensley Fairfield Mattress Co.
USA
9 månader användning av appen
Shopify svarade 12 april 2022

I can appreciate why not having the ability to assign the local delivery option to in-person orders is disappointing and I will be sure to pass your request onto our development team. Thank you for taking the time to reach out and share your feedback. -Victor, Shopify Support

3 juli 2020

FREE APP - means low quality. Please beware. Go get a paid app that can do 100x better than this. Very bad planning and tech backup for this to be operating at 4 or 5 star level. need so much improvements.

Pasar Segar | The Fresh Market
Malaysia
21 dagar användning av appen