Langwill：AI Language Translate
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Excellent & Fast Support
We're thrilled to hear that you had an excellent experience with our support team! 🌟💨 Thank you for taking the time to share your positive feedback. If you ever need assistance in the future, don't hesitate to reach out. We're here to help! 😊👍
-Sophie💗
good app but the UI is quite confusing if you update content in the site.
Hello there,
This is Sophie from Langwill Support. Thank you so much for your feedback and for using our app! 💞
We're glad to hear you find the app helpful. We also appreciate your note about the UI being a bit confusing when updating content on the site. We're continuously working to improve the user experience, and your insights are incredibly valuable in helping us do that.
If you have specific suggestions or examples of where the UI felt unclear, we'd love to hear them. Your input can help us make improvements that benefit all users.
Thanks again for taking the time to share your thoughts! 🌹
Best Regards,
Sophie|Langwill Customer Support
Fantastic app and excellent customer service. Ruby and Shermelia has spend a lot of time helping me customize and bug-fix some issues during installation and setup. Highly recommendable product and support in every sense.
Hello Rune-Jakobsen Design,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
Service client réactif, qui répond rapidement à nos questions et j'ai souvent eu des solutions rapides à mes problèmes également.
Bonjour La Purative Monaco,
ici Nova de l'équipe de support Langwill. Merci beaucoup d'avoir partagé vos réflexions avec nous ! Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre service client et que vous avez trouvé notre équipe réactive à vos besoins.
Nous apprécions vraiment vos commentaires et nous sommes ravis que vous exploriez Langwill. Nous serions ravis d’en savoir plus sur votre parcours avec celui-ci alors que vous continuez à découvrir toutes ses fonctionnalités.
Si vous avez un moment, nous apprécierions vraiment que vous partagiez vos réflexions avec les autres. Votre contribution nous aide à continuer à nous améliorer et à offrir la meilleure expérience possible !
Merci encore de nous avoir choisis.💓
Quick response and they solved my problem only a few minutes. The most reliable and helpful app I ever experienced.
Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you are happy with the service provided! If you have any further questions or concerns, feel free to reach out. We are happy that you are using our platform! 👍🚀
Best Regards,
Emma
ETranslate Support
Thank you very much for your help! Quick and simple <3 I recommend using the online help. Sophie is gorgeous!
You're welcome! I'm glad I could assist you quickly and easily. Thank you for recommending our online help. I appreciate your compliment about Sophie, she is indeed a great asset to our team.
- Sophie 💖
Very quick response even on weekends. A programmer was able to solve the problem quickly. I can recommend the app and the support
Thank you for taking the time to leave a positive review! We are glad to hear that our support team was able to assist you quickly and effectively. We appreciate your recommendation and hope to continue providing excellent service to you in the future.
-nona💗
service client inutile, le glossaire ( qui m'est necesseraire) ne fonctionne pas , 2 mois a essayer de trouver une solution avec le service client , pour rien. a chaque fois je dois leur réexpliquer le problème , on me dit que l'on me recontactera sous x jours , on ne me recontacte jamais, et quand je le fais on ne m'apporte aucune solution.. en gros on paie pour un service qui ne fonctionne pas. très mécontente!
Bonjour à tous,
Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥
Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹
Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗
Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓
Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées,
Sophie | Etranslate Support
The app is not working properly on the website, I tried to add the switcher with no luck
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced. Our team is currently investigating the issue and working on a solution to ensure that the app works seamlessly on our website. In the meantime, please feel free to contact our customer support team for further assistance with adding the switcher. Thank you for your patience and understanding.
Belle | Etranslate Support
I like this app a lot, very helpful and detailed. There are some minor issues when searching phrases, also when trying to translate on mobile sometimes the words I type in the target language disappear when I click save or even when I click space, on desktop it works fine. But overall the app is great.
I'd love to have more word limit than 2000 words for manual translation on the free plan, email template alone is over 3000 words because of the layout code. I'd also suggest that codes not be counted as translated words since they are the same in both languages.
There's also the issue of translating tabs and sentences from other apps on the store, some apps got recently supported but only in paid plans (which is reasonable) but only a few apps are supported so far.
I don't feel I have full control over the position of the language selector especially on mobile phone view, though I think there's the option to add a code but I don't want to mess things up. I like that you added more flags for Arabic, nice touch and I noticed it in the update! :) With that being said, I highly appreciate the free plan and can only imagine the effort put to make it so detailed and easy to use!
Great app, thank you.
I'd like to add that they have great customer service. Very friendly and responsive, they've been very helpful to me. Thank you for your efforts!
