Langwill：AI Language Translate
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The translation quality is poor, similar to google translation level. It doesn't feel like an AI translation and has negatively impacted SEO. After using this app, the number of pages has increased significantly, but impressions have decreased to 20% since installation.
We appreciate you taking the time to share your feedback about our translation service. Your experience is important to us, and we apologize for the issues you've encountered.
Translation quality is a top priority for us, and we're constantly working to improve our AI technology. We're surprised to hear that you felt our translations were comparable to Google Translate, as our system is designed to provide significantly higher accuracy.
Thank you for your feedback, and we look forward to the opportunity to improve your experience
Best Regards,
Nova- Langwill Team
The app is not working properly on the website, I tried to add the switcher with no luck
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced. Our team is currently investigating the issue and working on a solution to ensure that the app works seamlessly on our website. In the meantime, please feel free to contact our customer support team for further assistance with adding the switcher. Thank you for your patience and understanding.
Belle | Etranslate Support
The App won't open. It just keep on loading and loading. I have been trying it all day. Refreshing the page even the browser but nothing changed. It won't open!
Dear Friends at Miarosa,
Thank you so much for your trust!
We are so grateful that you could choose us to help with your business! And that's our pleasure to help you and meet your needs, feel free to contact us if there is anything we could help with!
Wish you all the best!😘
Best regards,
Etranslate team
The translation is not that good.
Yes, I use it for now. But till I find a better solution.
because if you upload an Excel file and change everything manually.
High possibility that the app's translations is changed the next day.
Same products, same text, different result
Thank you for your feedback about our app's translation feature. We apologize for any inconvenience caused by the inaccuracies in the translations. We understand that you are using our app for now, but are actively searching for a better solution. We appreciate your honesty and hope that we can work towards improving our translation feature to better meet your needs in the future. Thank you for choosing us for now and we apologize again for any inconvenience caused.
- Nona ❣️
I used the app primarily for translating products and pages to multiple languages. It was easy. However, the problem started when I added currency switcher to the website - the website slowed down and it started loading multiple times before currencies will change based on location. Sometimes the currency won't even change.
Hello Madsbay,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Etranslate Team
Worked well for a few days before we launched and then it became a nightmare. Be careful. The App kept on automatically changing our English Page into French. There's some glitch I think with their google translate which kept on popping up. I spent hours on launch day translating my english to french just to have it switch to french again. The only help shopify gave was to tell me to delete the app and it took time to delete it.
Hello smouzz,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Shermelia | Etranslate
Thank you very much. I do not recommend this addition because it is experimental and does not work well, only limited things and the other part is not free. It is only recommended for entertainment and not a business
Hi 1mrk.com,
Deeply apologize that we didn't bring you a good user experience!
There will be an agent contacting you to solve your issue as the priority, just looking forward to your reply~
Wish you all the best!
Best regards,
ETranslate team
I was very happy with the app and support for the first time however when I changed the language in the main account all the updates was gonne and even syncing the page many contects was not updated like product page I should made one by one or contacting the support which is very helpful but for an issue which I could do automatically contacting all the time it´s not a good thing to do. Hope for future the app works better because it has pontential.
Hello Atrattivi,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. After changing the default language, the theme will automatically apply its default translation (if it has) to replace the original resources, including all the basic text of the shop. For example, if you switch from English to French, the text on the cart page and checkout page will also switch to French. Besides, the text you customized in the sections needs to be updated in the theme editor. Like button text and announcement text.
Similarly, please check Products, Blogs, Pages, Collections, Links, Media, Navigation, Legal sections, You may need to modify these customized content to the current language. We suggest that you will save a copy of your translations or better to duplicate your current theme as assurance before making the decision.
One of our agent contacted you already and we will surely get all your issues resolved and ensure that you are delighted with our services. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards.
Etranslate Team