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I do not recommend it at all! They installed malware on my website and it was not easy to clean. I found out because of google ads warning.
I do not know if it is the responsibility of the app or who but it has given me problems.
Update: The malware issue is a false positive of Google ads for our language selector. We have updated our Translation selector. Now you need to add the code to your theme to enable this feature. So there won't any malware/adware issues anymore because the language selector will be considered as a native plugin, not third-party software.
great customer support and great app. totally recommend it. i had an issue with the review translation and the support resolve it straight away.
Hello Urban Rugs,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
非常謝謝客服人員的幫忙，非常細心地解決我們的問題，很感謝，很且回覆都很迅速有禮貌，推薦這家翻譯程式！建議透過截圖等等讓客服人員可以更加迅速了解你的問題，會加速翻譯的過程，也能讓溝通過程更加順暢喔！！！
你好 The Studio,
非常感谢您的认可，我们很高兴您对我们的应用程序和服务感到满意！！！🤩
如果您需要我们的帮助或有什么我们可以帮助的，我们总是在这里！
干杯！🥂
最好的祝福，
Etranslate Team
Great service, solved my problem!！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！
I downloaded and started using the app yesterday. Translation is done quite well, even though, from English to Italian there are some minor things to fix, which I don't mind, I rather prefer to edit anyway to make my text perfect.
Another point I wish to enhance is the support team, they are great!
Recommended App all the shopify store user great App and the support staff are very good and helpful. thanks
FANTASTIC SERVICE! VERY HELPFULL AND VERY EASY TO UNDERSTAND. BEST APP I HAVE TRIED SO FAR. THANKS ALOT
Hello KOLEKTO,
We are delighted to have you here! Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. We look forward to the next time when we will be able to serve you again. Have a good day!
Best Regards,
Shermelia | Etranslate
Nice app. The help is very quick and supportive. Japanese translation is not perfect, but could be fixed manually.
It worked well for a few days. However the automatic updates didn't work. The customer service experience is awful.
The bottom line is i have to translate everything manually in their app....what's the point??!!!!
Support is not helpful and have no constructive solutions for you.
Our shop in germany in google is now transplate in english and the support dont solve that problem. For every shop owner loosing money
I'm sorry to hear that you had a negative experience with our support team. We take all customer feedback seriously and will investigate this issue to ensure that it doesn't happen again in the future. We understand that having your shop in Germany translated into English is important for your business, and we did work and we did find a constructive solution as we are here helping each other business, I hope those help with your concern and business also. Thank you for bringing this to our attention, looking forward to your response and sharing your new experience will be really grateful for your kind words it helps us a lot.
-Nona