Note globale
Nombre d’avis par note
  • 91 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
3 juin 2023

This is literally the worst app ever. We translate into Japanese and we know that the AI translations are usually wrong so we translated the entire website manually. However, since the begining of this year (2023) the app has been acting weird like there is a bug in the system or something. We manually translate everything meaning there should be no errors, however when we click save, the translation appears at a totally random place on our website that we did NOT put it! We have reached out to customer service multiple times and they have not been able to solve our problem. Everytime all they say it "we need to talk to the developers" then after a couple days they get back to me resolving that one text or one page that was an error without fixing the ACTUAL problem so everytime we even touch the app our whole website gets messed up and past translations that were correct before disappear somewhere or a random translation ends up in the craziest places on our website. Since we do manual translation, all we asked customer service to do was to just simply TRANSLATE/MIRROR exactly what we type. After struggling with this for months and months and getting super frustrated, but thinking that all the work we did on the manual translations is gone, we decided to give up on this app because it is hopeless.

J Beauty Clinic
Channelwill a répondu 3 juin 2023

Hello there,

I'm sorry to hear about your negative experience with the app. It sounds like you've been dealing with a frustrating issue for quite some time. It's understandable that you would feel frustrated and disappointed with the app's performance. Have you considered trying a different translation app to see if it can provide better results? It might also be worth reaching out to the app's developers again to see if they can provide a more permanent fix for the issue you're experiencing. Ultimately, I hope you're able to find a solution that works for you and your website's translation needs.

Best Regards,
Sophie | Etranslate Support

3 juin 2023

Amazing support,best app of this category!
Translation makes it easy for our website, now we are better with seo also thanks to ETranslate.

Macédoine du Nord
Channelwill a répondu 3 juin 2023

Thank you so much for your positive feedback! We are happy to hear that our support has satisfied you and that our app has been useful for translating your website and improving your SEO. We will continue to work hard to provide you with an even better service and meet your needs. Thank you again for choosing ETranslate and for your support!

- Mariadel 💖

3 juin 2023

Il team di sviluppo mi ha aiutato ad impostare al meglio questa app.
Super utile e veramente il servizio di assistenza ottimo.
Super consigliata

Terre Ostili
Channelwill a répondu 3 juin 2023

Grazie mille per la tua recensione positiva! Siamo felici di sapere che il nostro team di sviluppo ti abbia aiutato ad utilizzare l'app al meglio e che il nostro servizio di assistenza sia stato di tuo gradimento. Speriamo di continuare a fornirti un'esperienza d'uso eccellente. Grazie ancora per averci scelto e per aver consigliato la nostra app!

- Mariadel 💖

30 mai 2023

I used a lot of translation app, and this app is the best.
very good app and very helpful customer support.

Arabie saoudite
Temps passé à utiliser l’application : 36 minutes
23 mai 2023

The worst application I've used so far. First of all, it doesn't work well, there are always problems because I lost 200 euros because I added that it automatically changes currency and it converted 125 euros into 0.1 nok, the worst possible application, I wouldn't recommend it to anyone, not even to my worst friend

Memory Frame
Temps passé à utiliser l’application : 15 jours
Channelwill a répondu 30 mai 2023

Dear Memory Frame,

Hello there, Thank you for sharing your valuable feedback with us. We sincerely apologize if our service did not meet your expectations. We would greatly appreciate it if you could kindly provide us with details about what went wrong and how we can contribute to improving our services. If there are any unresolved issues, please do not hesitate to inform us, so we can promptly address them and turn your experience with our app around.

We want you to know that we are more than happy to arrange a conversation between you and our team to discuss your feedback. Simply reply to this email to let us know your availability. Your opinions and suggestions are of great importance to us, and we are eager to hear them. 😊

We are fully committed to your success, and we constantly strive to become a better fit for your business's goals and standards. Wishing you a fantastic day!~ 🌹

Best regards,
ETranslate support team

23 mai 2023

really great support. still having trouble getting used to the app but Faith at customer support has been amazing.

Corée du Sud
Temps passé à utiliser l’application : 3 jours
19 mai 2023

Do not use this app App will mess your tags! After translate 1000 products deleted all tags!!!!!!!

Temps passé à utiliser l’application : 4 mois
Channelwill a répondu 22 mai 2023


I want to express my gratitude for your valuable feedback provided through our recent survey. Your input is highly appreciated, and we take your concerns seriously.

I apologize for the inconvenience caused by the deletion of your tags while using our app to translate 1,000 products. We understand the frustration this has caused and are committed to preventing similar incidents in the future. Measures have been implemented to address the issue, and we are actively working on a solution to restore any lost tags promptly.

Enhancing our app's functionality and meeting your evolving needs is our priority. Although the current product syncing capacity is limited to 1,000 products, rest assured that we are continuously working on new features and improvements to expand this capability. Our aim is to offer a more comprehensive solution that accommodates a wider range of products.

Your feedback is instrumental in guiding our ongoing efforts to improve the app and provide a seamless experience. We greatly appreciate your openness in sharing your thoughts. Your concerns have been forwarded to our development team, and we are actively working on addressing them.

I sincerely apologize for any inconvenience caused by the loss of your tags. We value your business and the trust you have placed in us. Rest assured, we are fully committed to rectifying the situation and ensuring an enhanced experience for you. If you have any further questions or require additional support, our dedicated team is ready to assist you.

Thank you again for your feedback and understanding. Your continued support is greatly appreciated, and we eagerly anticipate delivering an app that is more reliable and feature-rich in the future.

Best regards,
ETranslate support team

18 mai 2023

problema solucionado si y siempre atienden rapido por el chat. recomiendo la aplicacion para sus traducciones

Temps passé à utiliser l’application : Environ un an
Channelwill a répondu 22 mai 2023

Dear B-ESS,

Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations.

Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!

Best regards,
ETranslate Support Team

17 mai 2023

I am absolutely thrilled with this translation plugin! It has become an essential tool in my day-to-day online activities. The accuracy and speed of the translations are truly impressive.

R.A.S. chinoise de Hong Kong
Temps passé à utiliser l’application : 3 mois
16 mai 2023

I like this app. They have really good online customer service. I am willing to recommend it to all. 5 Stars!

Temps passé à utiliser l’application : 6 jours