Langwill: Language Translate
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I was very happy with the app and support for the first time however when I changed the language in the main account all the updates was gonne and even syncing the page many contects was not updated like product page I should made one by one or contacting the support which is very helpful but for an issue which I could do automatically contacting all the time it´s not a good thing to do. Hope for future the app works better because it has pontential.
Hello Atrattivi,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. After changing the default language, the theme will automatically apply its default translation (if it has) to replace the original resources, including all the basic text of the shop. For example, if you switch from English to French, the text on the cart page and checkout page will also switch to French. Besides, the text you customized in the sections needs to be updated in the theme editor. Like button text and announcement text.
Similarly, please check Products, Blogs, Pages, Collections, Links, Media, Navigation, Legal sections, You may need to modify these customized content to the current language. We suggest that you will save a copy of your translations or better to duplicate your current theme as assurance before making the decision.
One of our agent contacted you already and we will surely get all your issues resolved and ensure that you are delighted with our services. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards.
Etranslate Team
Loved it so much! the attention was great and it was quite easy to set it up on my store, Ruby was very nice
Hello Alatus Shop,
Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!
Cheers!🥂
Best regards,
Etranslate Team
Lier, it will cost $2 per 10,000 words, only free for first 300k words, they only told this after you chat with them
Hello GiftInOne,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Shermelia | Etranslate
I've never had so many problems with apps, just with this one!!!!!!!!!!!!!!!!!!!!!!
If I had known about these issues, I would never have installed this app. Now I'm not deleting it because it changed the code in my store theme!!! I don't have much free time to deal with the theme code. When I do everything according to the instructions, a window appears at the bottom of the site that says:
Error Liquid: could not find fragments of assets/etranslate-language-switch-control.liquid Error Liquid: could not find fragments of assets/etranslate-rtl.liquid
And this is visible to customers. I've been trying to delete this app for the third day and I can't, no one from the support service wants to help me!
Hi soeja,
I apologize for the inconvenience you experienced when trying to get support from our team. It's never our intention to leave a customer feeling unsupported, and I'm sorry if that was your experience. We value all of our customers and strive to provide the best possible support. Our team, in fact assist you with your concerns and request. If you would like to discuss the matter further and see if there is anything we can do to resolve the issue, please don't hesitate to contact us. We are here to help. Thank you for bringing this to our attention.
Sincerely,
Etranslate team
I was given free credit and asked to leave a review, so here I am. App seems to work quite well, no complaints just yet. *Update* It's a bait and hook app. They give you "free" words, then make you contact customer service where they give you more "free" words in exchange for a review (although they don't explicitly say that). If you don't leave a favorable review or any review, they freeze your translation until you do. I don't know how the app works once you play their game, pay their fees and translate everything, as I saw their con a mile away. But, I know 99% of these 5 star reviews are fake. *Update2* ,Got an email from them. I'm pretty sure they are trying to cover their butts so they don't get removed from Shopify. I moved to T Lab ‑ AI Language Translate app. No games from them. I suggest it.
Hi Saint Artemis,
Deeply apologize that we didn't bring you a good user experience and so sorry that we didn't make you satisfied!
For us, the words credit that we added for you is used to help you auto-translate your store and help with your business, but it is not a deal. And every word that we added will never be gotten back, the words are still in the account.
We invite the users to leave a review, and we are appreciative every user's feedback, including the suggestions and the points that we need to improve, these words will be useful for us to do better!
Wish you all the best!
Warm regards,
ETranslate team
the site leaves snippets all over the page when cropping it and I have not been able to solve the problem, also the language change icon remains where it had left it after removing the app
Inconvenient to use also seems to be not free
Every time you click on the link for more credits it opens a chat window with a representative who does not quite understand what you want
Hello slazenger watches שעוני שלזינגר
Thanks for your valuable feedback.
We are truly sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are available 24/7,You can always contact us via the live chat or email: etranslate@uppercommerce.com
available on your account. We are assigning a support executive to investigate and resolve your concern.
Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.
Best Regard
Etranslate Support Team
Very bad service, never use this app again, the service read your all requests but doesn't reply one words. DISAPPOINTED!
Dear Peakrose,
I apologize for the delay in responding to your recent inquiry. I understand that prompt and professional customer service is important to you, and I deeply regret that I was not able to provide that level of service in this instance.
Please allow me to explain the situation. Our support team has been experiencing an unprecedentedly high volume of tickets, and as a result, response times have been longer than usual. I understand that this delay may have caused frustration and inconvenience, and I would like to offer my sincerest apologies.
I would like to assure you that we are doing everything in our power to address the backlog and to provide the best possible customer experience. I am personally committed to resolving your issue as quickly as possible and to providing the high level of customer service that you deserve.
If you would like to discuss your experience further or if there is anything else I can assist you with, please do not hesitate to reach out.
Thank you for your understanding and your continued support. I look forward to the opportunity to serve you better in the future.
Sincerely,
Etranslate Support Team.
It's not really free, but works for 2000 words / one language. English language translated into German comes out quite easy and seems natural.
Update: Hi, now we specially offer 20k credits for free! Usually it is enough for most users to translate the whole store. Any suggestions or opinions can drive us moving forward!
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Hi there,
You can use the Manual translate feature for free. No pageview limit. We offer 2000 words for mainly testing the Auto translate feature. Glad that the app can help you. Feel free to tell us if you have any suggestions or questions.
Regards,
Zeusir from Team Uppercommerce
I've never had so much trouble with an app until I used this one. After uninstalling the app 3 times in a row it still appears at the bottom of my website. I don't know how to work with website codes and it looks like this is in the code. Someone help me please!
Hi MKSHOP,
Hi there, I hope you are doing well. I want to inform you that if the app is uninstalled without disabling the language switcher, it will still be present in your shop. We have attempted to remove the selector from our end, but since the app has been uninstalled, we no longer have access to delete the codes. Please, kindly re-install the app so that we can regain access and remove all codes from your theme. Please let us know through the customer support chat once you have re-installed it, and we will assist you promptly. Thank you and have a good day!
Sincerely,
Etranslate Support Team