ETranslate: Language Translate , 1 193 avis
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This is a super plugin, if you have any problems, you must ask customer service, and the converter has a professional to help you install it
Thank you for your positive feedback! 😊 We're thrilled to hear that you find our plugin super! If you ever encounter any issues, our customer service team is here to assist you. Plus, our dedicated professionals are ready to help with the installation process. 🛠️ Feel free to reach out if you need any further assistance! 🌟
Best regards,
Sophie💗
Etranslate Customer Support 🌟
My experience with this app has been highly disappointing. Despite opting for the highest plan, the translations provided are often outdated and incomplete for various countries. The promised auto-update feature is non-functional, forcing me to manually synchronize content daily across 20 countries. Despite reaching out to customer service over 50 times, the issue persists, with the response consistently claiming their developers are addressing it.
Recently, the app introduced an update limiting the number of words that can be translated without additional payment, a significant drawback not disclosed during subscription. This, coupled with an exorbitant monthly fee, makes the overall service feel like a rip-off. I am effectively paying for a service that falls short of its promises and now comes with additional restrictions on translations. I strongly advise others to avoid the hassle and explore alternative solutions.
We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team.
Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users.
We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution.
Thank you for your patience, and we hope to have the opportunity to improve your experience.
Best regards,
Maiadel // Etranslate Customer Support
Great support fixing some issues with displaying the language switcher.
Thank you for your feedback! 🌟 We're thrilled to hear that our support team was able to help resolve the language switcher issues for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help! 🛠️💬
Best regards,
Sophie|Etranslate Team
super patient, great customer service and really good app design!
Thanks for taking time to leave us a review! We are grateful to know that you appreciate the patience of our Customer Service and App Design! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share more about the app, please feel free to reach us out. We will be more than happy to accommodate you. 🥰
Best regards,
Kim|Etranslate Team
Great Product, Great Service
Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you found our product and customer service great! Thank you for supporting Etranslate! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀
Best Regards,
Kim
Etranslate Support Team 🌟
Amazing customer support anything that i asked they were always there to help me! i would totally suggest to use this app!
Thank you for your glowing review! We're delighted you had a positive experience with our customer support. If you ever need assistance in the future, we're here for you. Thanks for recommending us!
Best regards,
Mariadel 💗
Etranslate Customer Support 🌟
when overpass the words limit. they bill you 10$ per 30 000 words. THEY NEVER WRITE IT ON THE PLANS PRICE. it's a scam. after they dont refund you on your card but on "app credits". very annoying. you have to escape it.
I appreciate you taking the time to share your feedback, and I'm sorry to hear about the challenges you've encountered. Your experience is important to us, and we'd like to address your concerns.
I understand your frustration with the unexpected charges related to exceeding the word limit, and we sincerely apologize for any confusion. To provide more clarity, we acknowledge that the details about these charges were not explicitly outlined in our plans, and we're working to rectify this communication gap.
Regarding the refund issued in app credits, our records indicate that we haven't received the charge on our end, leading to the credit refund. We understand this may not be ideal, and we apologize for any inconvenience caused.
To address your concerns further and explore alternative solutions, I recommend reaching out to Shopify support team. They can offer assistance, provide more information on the refund process, and discuss options tailored to your preferences.
Your satisfaction is our priority, and we would appreciate the opportunity to resolve this matter for you. If you have any questions or need further assistance, please contact our support team, or reach out to Shopify support for additional insights into the refund process.
Thank you for your understanding, and we look forward to the opportunity to assist you further.
Best regards,
Mariadel / Etranslate Customer Support
The app does exactly what I wanted (even the free version). The support I received has been great! Thank you :)
I'm thrilled to hear that the app meets your needs, and it's fantastic that you're enjoying the benefits of the free version! 😊 Our team is always here to provide top-notch support. Thank you for your kind words! 🌟 If you have any more questions or need assistance, feel free to reach out. Happy to help! 🚀
Best regards,
Sophie💗
Etranslate Customer Support 🌟
This application is complete with all features I needed as a merchant. Customer service extremely fast and valuable, in particular belle, that solved all my issues
Thank you so much for your positive review! 🌟 We're thrilled to hear that our application meets all your merchant needs. 😊 Our customer service team, especially Belle, is delighted to have been of assistance in resolving your issues promptly. 🚀 If you ever have more questions or need further support, feel free to reach out. Happy selling! 🛍️👏
Cheers,
-Sophie|ETranslate Team👩💼
Great customer support! Highly recommend.
Thanks for taking time to leave us a review! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share about the app, please feel free to reach us. We will be more than happy to help you. 🥰
Best regards,
Kim|Etranslate Team