Langwill：AI Language Translate
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
Avis (1 233)
Affiner
-
Par note
Sehr kompetente und nette Beratung durch dem/der Mitarbeiter/in "Nova".
Vielen Dank für Ihre positive Bewertung 😊 Es freut uns sehr zu hören, dass Sie mit der kompetenten und freundlichen Beratung durch Nova zufrieden sind. Ihr Feedback motiviert uns, weiterhin unser Bestes zu geben. Sollten Sie weitere Fragen oder Anliegen haben, können Sie sich jederzeit gerne an uns wenden.
Sophie|Langwill Kundenbetreuung von Channelwill
Ottima App per tradurre il proprio sito!
È meraviglioso vedere la sua recensione! Grazie per aver trovato il tempo di lasciare 5 stelle! 🌟 Siamo lieti che siate soddisfatti dell'app. Il vostro feedback è molto prezioso per noi.
Sentitevi liberi di inviarci un messaggio se avete bisogno di qualsiasi forma di supporto.
Siamo disponibili 24 ore su 24, 7 giorni su 7, per fornirle aiuto. 😊👍
Grazie ancora!
Emma
Team di assistenza clienti Langwill
Quick response and they solved my problem only a few minutes. The most reliable and helpful app I ever experienced.
Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you are happy with the service provided! If you have any further questions or concerns, feel free to reach out. We are happy that you are using our platform! 👍🚀
Best Regards,
Emma
ETranslate Support
We have been using the app for 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything,
All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly.
The issue is when you go to the 2nd language suddenly the page gives errors similar to when you go offline, and the problem this is on all pages and keeps repeatedly occurring. just imagine your customer is changing the language and suddenly all the website gives error and goes offline.
We lost a lot of customers, because they are complaining that our website is not working and it is not reliable.
And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical.
Very bad, not recommend at all
Hello there,
We're truly sorry to hear about your experience and the impact it has had on your business. 😔 Please accept our sincerest apologies for the recurring issues you've encountered, especially the recent one that has severely affected your customer experience.
We understand the frustration and inconvenience caused by the ongoing issue with the second language feature, which is critical to your website's functionality. It's deeply concerning to us that despite our team's efforts, the problem persists, leading to lost customers and a decrease in reliability perception.
Please know that we take your feedback seriously, and our team is diligently working to resolve this issue as quickly as possible. We acknowledge the urgency and importance of fixing it to restore your website's functionality and regain your customers' trust.
We appreciate your patience and understanding during this challenging time. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out. We remain committed to providing you with the best possible service and ensuring that your experience with our app improves.
Thank you for your continued support, and we sincerely apologize for any inconvenience caused.
Best Regards,
Sophie | Etranslate Support Team
I had an excellent experience with the support team! They were responsive, knowledgeable, and went above and beyond to help resolve my issue quickly. It’s clear they care about their customers and take pride in providing top-notch service. Highly recommend!
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our support team. We pride ourselves on providing exceptional service, and it’s great to know our efforts are appreciated. We're always here to help—thanks for recommending us!
Best Regards,
Kim|Langwill Support Team of Channelwill
Those staff is very helpful and reply fast. Really appreciate!
Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app.
Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again!
___________________________________
Emma
Langwill Customer Support of Channelwill
This translation app is complete garbage! ! ! Using their paid plans is sooooo ridiculous. They make changes to paid plans without telling customers. Customer service won't give you a solution, I don't know why shopify still lets this kind of app stay here
Hello there,
We're genuinely sorry to hear about your disappointing experience with our translation app. 😔 We understand the frustration of unexpected changes to paid plans and the lack of communication. Our aim is to provide a seamless experience, and we apologize for falling short in this instance. Please know that we take your feedback seriously, and we're actively working to improve our communication and customer service processes to ensure a better experience for all our users. If there's anything specific we can assist you with or if you have further feedback, please don't hesitate to reach out. We appreciate your patience and understanding.
Best Regards,
Sophie | Etranslate Support Team
great app & great team
works perfect and if something needs to be customized, the service is super quick and friendly
Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app.
Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance.
Thank you again!
Best regards,
Emma
Langwill Customer Support Team
Very good performance, intuitive and with a very good support service. 100% recommended
Thank you for your fantastic review! We're delighted to hear that you've had a positive experience with Etranslate. It's wonderful to know that you found it to be intuitive and that our support service met your expectations. Your recommendation means a lot to us, and we're committed to maintaining the high performance and quality of our app. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and support you every step of the way!
Best Regards,
Kim|Etranslate Support Team
Great app and has all functionlaties that we need and asked for.
All question could be answered in a short time.
Works smoth and perfect, thank you!
Can definitely recommend it!
Thank you for your wonderful review! We're thrilled to hear that our app meets all your needs and that you've had a smooth and perfect experience using it. Providing excellent functionality and responsive support are top priorities for us, and we're glad we could assist you quickly whenever you had questions. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Thanks again for choosing Etranslate!
Best Regards,
Kim|Etranslate Support Team