ETranslate: Language Translate , 1 197 avis
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Very bad service, never use this app again, the service read your all requests but doesn't reply one words. DISAPPOINTED!
Dear Peakrose,
I apologize for the delay in responding to your recent inquiry. I understand that prompt and professional customer service is important to you, and I deeply regret that I was not able to provide that level of service in this instance.
Please allow me to explain the situation. Our support team has been experiencing an unprecedentedly high volume of tickets, and as a result, response times have been longer than usual. I understand that this delay may have caused frustration and inconvenience, and I would like to offer my sincerest apologies.
I would like to assure you that we are doing everything in our power to address the backlog and to provide the best possible customer experience. I am personally committed to resolving your issue as quickly as possible and to providing the high level of customer service that you deserve.
If you would like to discuss your experience further or if there is anything else I can assist you with, please do not hesitate to reach out.
Thank you for your understanding and your continued support. I look forward to the opportunity to serve you better in the future.
Sincerely,
Etranslate Support Team.
I've never had so much trouble with an app until I used this one. After uninstalling the app 3 times in a row it still appears at the bottom of my website. I don't know how to work with website codes and it looks like this is in the code. Someone help me please!
Hi MKSHOP,
Hi there, I hope you are doing well. I want to inform you that if the app is uninstalled without disabling the language switcher, it will still be present in your shop. We have attempted to remove the selector from our end, but since the app has been uninstalled, we no longer have access to delete the codes. Please, kindly re-install the app so that we can regain access and remove all codes from your theme. Please let us know through the customer support chat once you have re-installed it, and we will assist you promptly. Thank you and have a good day!
Sincerely,
Etranslate Support Team
App is not free only 2000 words total then ask for payment, using is not as easy as other app we have used before - auto translation free option is just for 2000 first words
Hello BrookPad,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you, and we already sent you a message in your email.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7.
Have a wonderful day and stay safe!
Best Regards,
Shermelia | Etranslate