Langwill：AI Language Translate
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
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Great app once setup, help articles are a bit tricky to understand, but support is happy to help you sort out any hiccups and get your app setup to work as it should.
Hi Gidion,❤️
This is Nova again from Langwill Suppport Team of Channelwill. 💕Thank you for your thoughtful review and for sharing your experience with the app. We’re really glad to hear that I was able to help you get everything set up and running smoothly.❤️
We’re always looking for ways to improve, so if there’s anything we can do to make your experience even better, please don’t hesitate to let us know. Your feedback means a lot to us. ❤️
Thanks again for your support! ☺️
good app but the UI is quite confusing if you update content in the site.
Hello there,
This is Sophie from Langwill Support. Thank you so much for your feedback and for using our app! 💞
We're glad to hear you find the app helpful. We also appreciate your note about the UI being a bit confusing when updating content on the site. We're continuously working to improve the user experience, and your insights are incredibly valuable in helping us do that.
If you have specific suggestions or examples of where the UI felt unclear, we'd love to hear them. Your input can help us make improvements that benefit all users.
Thanks again for taking the time to share your thoughts! 🌹
Best Regards,
Sophie|Langwill Customer Support
Be Careful — Unexpected Charges Despite Free Trial Offer
I installed this app today hoping to try it out, as they clearly advertise a 2-day free trial and only $1 for the first month. I initially selected the Grows plan, and then switched to the Premium plan — all within 30 minutes of installation.
During this short time, I was twice prompted to approve a $1 charge, which I accepted, thinking this was part of the offer. But right after that, unexpected charges started hitting my card. First $49, then $72, and then more charges followed until there was no money left on the card.
I still don't understand how this happened, especially when I never intended to go beyond the trial period. This experience was extremely disappointing and stressful.
I do not recommend installing this app. Be very cautious with their pricing and payment system.
Support team is awesome, they help me always with all the translations. Thanks Sophie!
Thank you so much for the kind words! We're thrilled to hear that Sophie and our support team have been able to assist you with your translations. We'll be sure to pass along your thanks to Sophie. If you ever need help again, don’t hesitate to reach out! 😊
Best Regards,
Kim|Langwill Support Team
The plug-in customer service solved the problem in a timely manner and provided help
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the support and service. We appreciate you taking the time to send a very valuable feedback.
We are committed to continue to be consistent in providing the best user experience.
Please feel free to send us a message if you require any form of support.
We're available 24/7 to help out. 😊👍
Thanks again!
Emma
Langwill Customer Support Team of Channelwill
Correction of statement. My money was wired back to my account and all is well. Takin my 2 stars up to 4 stars. Thanks for the costumer service.
Hi Jannek Gordon,
I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It was never our intention to cause confusion or make the process feel unfair.
I want to sincerely apologize for the unexpected charges and the lack of clarity around the translation feature. Your feedback is incredibly important, and we’re taking it seriously as we work on improving both the app and how we communicate pricing.
With our previous conversation through customer service, we were able to walk you through the words that needed to be translated and explain how much word credit was required in total. We also customized a word credit package specifically for your needs to help reduce the cost as much as possible.
To make this right, we’ve processed a refund of $194 to your account. Once completed on your end, you should see the amount reflected in your original payment method shortly.
We hope that through our communication, we are now on the same page and everything has been clearly and comprehensively explained. We truly apologize for how this situation made you feel, and we appreciate your patience in giving us the chance to correct it.
If there’s anything else we can do for you, please don’t hesitate to let us know.❤️
Looking forward for your reply. ❤️
great app & great team
works perfect and if something needs to be customized, the service is super quick and friendly
Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app.
Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance.
Thank you again!
Best regards,
Emma
Langwill Customer Support Team
Amazing support that was super quick and helpful to solve the difficulties I faced! thank a lot!
Thank you so much for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively. If you ever need further help, don't hesitate to reach out—we're always here for you! 🚀💙
Thank you for choosing Langwill!
Best Regards,
Kim|Langwill Customer Support
Réponse et solution rapide avec Nova.
Merci d'avoir pris le temps de nous envoyer vos 5 étoiles ! Nous sommes ravis que vous soyez satisfaits de l'assistance que vous avez reçue. Nous apprécions vraiment vos commentaires. Nous ferons toujours de notre mieux pour améliorer l'expérience des utilisateurs de l'application.
N'hésitez pas à nous envoyer un message à tout moment si vous avez des questions ou des suggestions. Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider.
Nous vous remercions encore une fois !
Emma
Langwill Customer Support Team of Channelwill
Super fast, easy to nunderstand and agents take the extra mile to help!
Thank you so much for your kind words! 😊 We're thrilled to hear that you found our support fast, easy to understand, and helpful. Our team is always happy to go the extra mile for our customers! 🚀 If you ever need further assistance, don’t hesitate to reach out. 💙
Best Regards,
Kim|Langwill Customer Support