Langwill：AI Language Translate
Spełnia nasze najwyższe standardy w zakresie wydajności, projektu i integracji. Dowiedz się więcej Otwiera się w nowym oknie
Recenzje (594)
Zawęź
-
Według oceny
Charged in trial Period. reason reached over 30000 word transalated. you don't able to know when app will charged from you.
Hello Handicraft Trend,
This is Nova from the Langwill Support Team at CWILL.
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the unexpected charge after exceeding the 30,000-word translation limit during your trial period.
We noticed that you have not yet reached out to our support team regarding this matter. If you had contacted us directly, we would have been happy to review your case and assist you with a refund request.
To clarify, the charge occurred because your translation usage exceeded the 30,000-word limit included in the trial plan. When the Auto Charge feature is enabled, the system automatically purchases additional translation credits once the included quota has been used, allowing translations to continue without interruption.
You can review or disable this option anytime by going to Settings > Account > Auto Charge. If you prefer to avoid additional charges, we recommend turning this feature off. Once disabled, translation will stop after the included quota is reached, and no further charges will be applied.
We would still like to help resolve this matter. If you would like to request a refund, please reply to our support email thread, and our team will prioritize reviewing your case and assisting you as soon as possible.
We truly appreciate your feedback and the opportunity to improve your experience with Langwill. We look forward to assisting you and resolving this issue.
Best Regards,
Nova| Langwill Support Team
Dangerous for brand image – Zero context awareness
I installed this app expecting smart, context-aware AI translations, but the results were disastrous and unprofessional. I run a jewelry store, and the translations were completely literal, missing the context entirely:
Embarrassing Menu Errors: It translated jewelry "Cuffs" to "Esposas" (Handcuffs/Wives), "Outlet" to "Salida" (Physical Exit Door), and items to "Juguetes" (Children's Toys).
Grammar & Tone Issues: The text constantly switches between formal ("usted") and informal ("tú") within the same paragraph. It also fails basic gender agreement rules (using masculine adjectives for feminine nouns like "joyas").
If I have to manually rewrite every single line to avoid scaring off customers with broken Spanish, there is no point in paying for this app. The free native Shopify tools do a better job than this. Not recommended for professional stores.
Hello Ana,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had and fully understand how critical accurate, context-aware translations are for a professional jewelry store.
After reviewing your case, we identified that the translations were generated using a basic translation engine, which can result in literal wording, tone inconsistencies, and grammar issues when industry-specific context is required. We also confirmed that glossary rules only apply to new translations and require a full retranslation to take effect.
We take your feedback seriously and are actively improving how we communicate glossary usage, tone consistency, and translation context to prevent similar issues in the future. Our team has since reset your translation quota and provided additional credits so you can retranslate your store with improved accuracy.
We truly appreciate you bringing this to our attention. Feedback like yours helps us improve our product and better serve professional merchants. If you decide to revisit the app, our support team is always here to assist and ensure a smoother experience.
Best Regards,
Nona| Langwill Customer Support Team
Traductions catastrophiques. Par ailleurs, alors que j'étais dans une version d'essai gratuite de 3 jours, j'ai été facturé de frais d'utilisation sans avoir donné mon accord.
Bonjour,
Ici Nova de l'équipe d'assistance Channelwill.
Nous avons récemment pris connaissance de votre avis négatif (1 étoile) et nous sommes sincèrement désolés de votre expérience. Nous mettons tout en œuvre pour fournir des traductions précises et une configuration simple, et nous sommes navrés d'apprendre que le service n'a pas fonctionné comme prévu sur votre boutique.
Concernant les problèmes de traduction, sachez que nombre de nos marchands obtiennent d'excellents résultats une fois l'application correctement configurée. En effet, la configuration peut parfois nécessiter quelques ajustements en fonction du thème ou du code personnalisé. Si vous aviez contacté notre équipe d'assistance plus tôt, nous vous aurions accompagné avec plaisir, étape par étape, pour que les traductions fonctionnent correctement sur votre boutique.
Nous avons également noté votre préoccupation concernant la facturation pendant la période d'essai gratuite. Si vous souhaitez obtenir un remboursement, veuillez nous contacter directement. Nous serons ravis de vous aider et de résoudre votre problème de facturation. ❤️
Si vous souhaitez donner une autre chance à notre application, nous serons heureux de vous aider à la configurer correctement, de vous expliquer le fonctionnement des fonctionnalités et de nous assurer que les traductions s'affichent correctement à l'avenir. Votre satisfaction est notre priorité et nous tenons à rectifier la situation. 😊
Merci et à bientôt pour nous aider davantage.
Ze vertalen het goed, app werkt OK. Alleen de tekst wordt op de server van Langwill gehouden en ze geven het niet vrij. Het is een lock in. Mijn advies: kies voor de native app van Shopify
Hallo,
Dit is Kim van het Langwill Support Team. Bedankt dat u de tijd heeft genomen om uw feedback met ons te delen. Wij waarderen uw opmerkingen en begrijpen uw zorgen.
We zijn blij te horen dat u de vertalingen nauwkeurig vindt en dat de app goed voor u werkt. We begrijpen echter uw zorgen over gegevensopslag en -toegang. Bij Langwill geven we prioriteit aan de privacy en veiligheid van gebruikers en we werken voortdurend aan het verbeteren van onze service om ervoor te zorgen dat deze voldoet aan de hoogste normen van transparantie en gebruikerscontrole. We onderzoeken actief mogelijkheden om meer flexibiliteit te bieden rond gegevenstoegang, en uw input is van onschatbare waarde om ons te helpen bij het vormgeven van toekomstige updates.
Dat gezegd hebbende, respecteren we uw aanbeveling om andere oplossingen te overwegen, zoals de native app van Shopify, en waarderen we uw mening. We streven er altijd naar om te verbeteren en de best mogelijke ervaring te bieden, en uw feedback speelt een belangrijke rol in dat proces.
Als u besluit om ons nog een kans te geven of als u nog vragen heeft, aarzel dan niet om contact met ons op te nemen. We staan klaar om u te helpen!
Met vriendelijke groet,
Kim|Langwill Team
Terrible translations, worse than the simple browser translations. We got this app for the glossary feature but it is useless if the regular translations are bad.
Promotes itself as "AI" but only the top tier has the option.
Does not offer options to have photos based off of store language...
We've been using this for a year and we are so glad to move away from them.
Hi Ashish,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the translations and features did not meet your expectations.
We understand how important accurate translations and seamless multilingual experiences are, especially when it comes to presenting your store professionally to a global audience. Your feedback regarding the quality of translations, the glossary feature, and AI functionality has been noted with great concern.
We’re continuously working to improve our services, and your input helps us identify areas that need the most attention. While it’s unfortunate that you’ve decided to move on, we’d still love to learn more about your specific pain points so we can improve not only for future users but possibly for you, should you reconsider us in the future.
If you’re open to it, we’d appreciate the opportunity to schedule a quick call or exchange more details via email.
Looking forward to your feedback.
Be Careful — Unexpected Charges Despite Free Trial Offer
I installed this app today hoping to try it out, as they clearly advertise a 2-day free trial and only $1 for the first month. I initially selected the Grows plan, and then switched to the Premium plan — all within 30 minutes of installation.
During this short time, I was twice prompted to approve a $1 charge, which I accepted, thinking this was part of the offer. But right after that, unexpected charges started hitting my card. First $49, then $72, and then more charges followed until there was no money left on the card.
I still don't understand how this happened, especially when I never intended to go beyond the trial period. This experience was extremely disappointing and stressful.
I do not recommend installing this app. Be very cautious with their pricing and payment system.
I installed the app for only 15 minutes to try it out and removed it from my store because it wasn't useful. There was a free trial and I took advantage of it. They will see for themselves that I deleted it after only 15 minutes. However, I saw that they reflected the monthly fee on my bill. This is nothing but a scam, I do not recommend you to use it.
Hello there,
We sincerely apologize for the inconvenience caused. After reviewing your account, we found that you had initially activated the free trial on October 17, 2024, at 11:40 PM. Since the trial was used up, when you re-applied for the service, the system automatically charged you.
We deeply regret the lack of clarity in our product communication, which led to this misunderstanding. Thank you for bringing this to our attention.
Once again, we apologize for the trouble this has caused you. If there is anything further we can do to assist you, please do not hesitate to let us know.
Langwill Team
Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application.
The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies.
Most unreliable application here, going to go out of my way to change my translations with other app.
Hello There,
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously.
We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you.
We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future.
We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly.
Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention.
Best regards,
Nona
ETranslate Team
This app is a scam, i installed the app and while i was browsing it i pressed translate to test how it works, later i talked to chat support to to ask few questions and while i was chatting with them i activated the FREE trial and within 2-3 minutes i see they charged me around $30 even though i'm on the free trial.
I just couldn't believe how such an app can scam us like that. however while i was still on the chat with them i asked i need a refund immediately and guess what ? she kept playing games with me for hours by saying oh you did not disable extra charges and you hit auto translate. well i did hit auto translate the minute i installed the app to see if it will translate anything and this is at least 15 minutes before i i even activate the FREE trial.
their game is having hidden fees and the minute you install the app you will be charged so BE VERY CAREFUL.
i activated the FREE trial for 300K words limit per month, so my question is how it's even possible to translate 300K words within 2 minutes ?i did check if there was any translation and i see NONE while i was charged.
The worst experience is dealing with their support via chat, so i gave up after hours trying to get a refund nicely, they charged me within 2 minutes after i activated the free trial and now i have to hustle getting a refund by shopify. i never liked to add a bad review for any app because i'm in business but it was a nightmare dealing with such an app.
Hello There,
We are truly sorry to hear about your negative experience with our app. It is never our intention to cause frustration or inconvenience to our users. We take your feedback very seriously and would like to address your concerns.
First and foremost, we apologize for any confusion regarding the charges during your free trial activation. We understand the importance of transparency, and we strive to ensure that our billing processes are clear and straightforward. We will investigate this matter further to ensure that such issues are resolved and prevented in the future.
Regarding your experience with our support team, we apologize for any inconvenience caused by the delay in addressing your refund request. We aim to provide timely and efficient support to all our users, and we regret falling short of your expectations in this regard. We will review our support processes to ensure that we can better assist our users in the future.
In response to your question about the translation limit, we understand your concerns and will investigate this matter to ensure that our billing system accurately reflects the usage of our services. We apologize for any confusion or inconvenience caused by this discrepancy.
Once again, we sincerely apologize for the negative experience you had with our app and support services. Your feedback is invaluable to us, and we are committed to improving our services to better meet the needs of our users. If you require any further assistance or would like to discuss this matter further, please do not hesitate to contact us.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it.
Sincerely,
Nona
ETranslate Team
GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!!
We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay €20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!
I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business.
We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated.
Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding.
Sincerely,
Nona|Etranslate Team
