Langwill: Language Translate

Langwill: Language Translate

Avaliações (1.221)

Classificação geral
4,6
Número por nível de avaliação
  • 90% das avaliações são de 5 estrelas
  • 4% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 5% das avaliações são de 1 estrelas
9 de janeiro de 2024

Great customer support! Highly recommend.

Azimut Center
Eslovênia
25 dias usando o app
Channelwill deixou uma resposta 13 de janeiro de 2024

Thanks for taking time to leave us a review! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share about the app, please feel free to reach us. We will be more than happy to help you. 🥰

Best regards,
Kim|Etranslate Team

21 de março de 2024

Great Product, Great Service

B-Kuh
Alemanha
Aproximadamente 1 mês usando o app
Channelwill deixou uma resposta 23 de março de 2024

Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you found our product and customer service great! Thank you for supporting Etranslate! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀

Best Regards,
Kim
Etranslate Support Team 🌟

30 de maio de 2024

Great customer service!

Roody EU
Irlanda
5 dias usando o app
Channelwill deixou uma resposta 1 de junho de 2024

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service. Providing excellent support is very important to us, and it's wonderful to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Thank you again for your feedback and for choosing Etranslate.

Best Regards,

Kim|Etranslate Support Team

18 de janeiro de 2024

Great app, great service!

Nerses
Ucrânia
Aproximadamente 1 ano usando o app
Channelwill deixou uma resposta 21 de janeiro de 2024

Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our app and service. If you ever have any questions or need assistance, feel free to reach out. 🚀👍

Best regards,
Sophie|Etranslate Team

28 de março de 2024

WONDERFUL, COURTEOUS STAFF WITH RESPECT TO THE CUSTOMER AND AN APPETITE TO SERVE YOU

EL-PET
Grécia
7 meses usando o app
Channelwill deixou uma resposta 1 de abril de 2024

Thank you so much for your positive feedback! 😊 We will continue to aim to provide the best user experience, and we're delighted that you're using the ETranslate platform. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟

Best regards,
Emma
Etranslate Support

27 de dezembro de 2023

Perfect service great support thank you very much

Velvet Vibes Shop
Turquia
3 dias usando o app
Channelwill deixou uma resposta 28 de dezembro de 2023

Thank you for your kind words! 🌟 We're thrilled to hear that you had a perfect experience with our service and found our support helpful. 🙌 Thank you very much for choosing us! If you have any more questions or need assistance in the future, feel free to reach out. 😊🚀

Best regards,
Sophie💗
Etranslate Customer Support 🌟

29 de março de 2024

best customer service

House of Anime
Países Baixos
20 dias usando o app
Channelwill deixou uma resposta 1 de abril de 2024

Thank you so much for your positive feedback! 😊 We will continue to aim to provide the best user experience, and we're delighted that you're using the ETranslate platform. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟

Best regards,
Emma
Etranslate Support

11 de fevereiro de 2024

This app is a scam, i installed the app and while i was browsing it i pressed translate to test how it works, later i talked to chat support to to ask few questions and while i was chatting with them i activated the FREE trial and within 2-3 minutes i see they charged me around $30 even though i'm on the free trial.

I just couldn't believe how such an app can scam us like that. however while i was still on the chat with them i asked i need a refund immediately and guess what ? she kept playing games with me for hours by saying oh you did not disable extra charges and you hit auto translate. well i did hit auto translate the minute i installed the app to see if it will translate anything and this is at least 15 minutes before i i even activate the FREE trial.

their game is having hidden fees and the minute you install the app you will be charged so BE VERY CAREFUL.

i activated the FREE trial for 300K words limit per month, so my question is how it's even possible to translate 300K words within 2 minutes ?i did check if there was any translation and i see NONE while i was charged.

The worst experience is dealing with their support via chat, so i gave up after hours trying to get a refund nicely, they charged me within 2 minutes after i activated the free trial and now i have to hustle getting a refund by shopify. i never liked to add a bad review for any app because i'm in business but it was a nightmare dealing with such an app.

wnkrs
Estados Unidos
Aproximadamente 3 horas usando o app
Channelwill deixou uma resposta 20 de fevereiro de 2024

Hello There,

We are truly sorry to hear about your negative experience with our app. It is never our intention to cause frustration or inconvenience to our users. We take your feedback very seriously and would like to address your concerns.

First and foremost, we apologize for any confusion regarding the charges during your free trial activation. We understand the importance of transparency, and we strive to ensure that our billing processes are clear and straightforward. We will investigate this matter further to ensure that such issues are resolved and prevented in the future.

Regarding your experience with our support team, we apologize for any inconvenience caused by the delay in addressing your refund request. We aim to provide timely and efficient support to all our users, and we regret falling short of your expectations in this regard. We will review our support processes to ensure that we can better assist our users in the future.

In response to your question about the translation limit, we understand your concerns and will investigate this matter to ensure that our billing system accurately reflects the usage of our services. We apologize for any confusion or inconvenience caused by this discrepancy.

Once again, we sincerely apologize for the negative experience you had with our app and support services. Your feedback is invaluable to us, and we are committed to improving our services to better meet the needs of our users. If you require any further assistance or would like to discuss this matter further, please do not hesitate to contact us.

Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it.

Sincerely,
Nona
ETranslate Team

22 de maio de 2024

Great

ClutchCloth
Canadá
Aproximadamente 1 mês usando o app
Channelwill deixou uma resposta 24 de maio de 2024

Thank you for the positive feedback! 😊 We are delighted that you're happy with the APP! You can share your insights to us anytime or If you have any further questions, concerns, feel free to message us. Thank you for using the platform! 👍🚀

Emma
ETranslate Support

7 de maio de 2024

The customer service representative answered promptly and responsibly helped me solve the problem

Futario
China
Aproximadamente 1 hora usando o app
Channelwill deixou uma resposta 9 de maio de 2024

That's wonderful to hear! 🌟 We're thrilled our customer service representative was able to assist you promptly and effectively. If you ever need further assistance, don't hesitate to reach out. We're here to help! 😊👍

Best Regards,

Sophie|Etranslate Support Team