ETranslate: Language Translate , 1.196 avaliações
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Their currency converter for Euro doesn't show the right price for EU countries whereas others work with no issue.
I contacted them regarding the issue, and they said that they will look into it if I grant them access to my website. They send invitations with unnecessary access request such as Orders, Customers, Discounts which they do NOT need access to fix the issue. When I choose not to grant these permissions, they basically tell me that they cannot fix it.
It's important to be cautious because these apps may collect your data and either use it or sell it to third-party organizations to generate revenue. I strongly advise against providing access to your private data.
Hello There,
We apologize for the inconvenience caused by the malfunctioning currency converter. We would like to offer our assistance in resolving the issue promptly. We understand that our team may require access to investigate the issue, however, we apologize for any confusion caused by our representative's request for unnecessary access to Orders, Customers, and Discounts. Rest assured that we will take appropriate action regarding this matter.💗
We have sent you a new access request that only requires the necessary information to resolve the issue. We have also sent you an email for further discussion on the matter. We hope to resolve this issue and reconnect with you soon.
Thank you for considering Etranslate as your translation partner, and we assure you of our commitment to providing timely and professional assistance.
Best regards,
Nona|Etranslate Team
I really like the app, what I like the most is that the app is really easy to use with a lot of great features and a great service, u got ur problem really quick solved..really recommended
Thank you for your positive review! We are delighted to hear that you find our app easy to use and enjoy the great features and service we offer. We appreciate your recommendation and hope to continue providing you with the best service possible. If you have any other feedback or questions, please let us know.
- Sophie 💖
This is literally the worst app ever. We translate into Japanese and we know that the AI translations are usually wrong so we translated the entire website manually. However, since the begining of this year (2023) the app has been acting weird like there is a bug in the system or something. We manually translate everything meaning there should be no errors, however when we click save, the translation appears at a totally random place on our website that we did NOT put it! We have reached out to customer service multiple times and they have not been able to solve our problem. Everytime all they say it "we need to talk to the developers" then after a couple days they get back to me resolving that one text or one page that was an error without fixing the ACTUAL problem so everytime we even touch the app our whole website gets messed up and past translations that were correct before disappear somewhere or a random translation ends up in the craziest places on our website. Since we do manual translation, all we asked customer service to do was to just simply TRANSLATE/MIRROR exactly what we type. After struggling with this for months and months and getting super frustrated, but thinking that all the work we did on the manual translations is gone, we decided to give up on this app because it is hopeless.
Hello there,
I'm sorry to hear about your negative experience with the app. It sounds like you've been dealing with a frustrating issue for quite some time. It's understandable that you would feel frustrated and disappointed with the app's performance. Have you considered trying a different translation app to see if it can provide better results? It might also be worth reaching out to the app's developers again to see if they can provide a more permanent fix for the issue you're experiencing. Ultimately, I hope you're able to find a solution that works for you and your website's translation needs.
Best Regards,
Sophie | Etranslate Support
It‘s easy to use
Thank you for your review! We're happy to hear that you found our product easy to use. We strive to create products that are user-friendly and accessible to everyone.🥰 If you have any suggestions on how we can improve the user experience, please let us know. We appreciate your feedback! 💞
Best Regards,
Nona|Etranslate Support Team
The app is good, straightforward and costumer service really helpful. I use it only for currency conversion, and there was an issue with it but customer service was fast to reply to me and in a few hours they solved the issue.
Thank you for your feedback! We are happy to hear that our app has been helpful for your currency conversion needs and that our customer service was able to quickly resolve any issues you had. We appreciate your business and hope to continue providing you with great service in the future. Let us know if you have any other feedback or concerns.
- Sophie 💖
I use this app for translating into Hebrew. The customer service is excellent, fast reply and problem solved quickly.
Thank you for your positive feedback! We're glad to hear that you've had a great experience with our app and customer service team. We hope to continue providing you with top-notch service in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
- Joewelyn 🌹
Perfect and quick customer service.
The app translates perfectly.
Thank you for taking the time to share your positive experience with our app and customer service team. We are delighted to hear that the app translated perfectly and that our customer service team was able to assist you in a quick and efficient manner. Your satisfaction is our top priority and we look forward to continuing to provide you with excellent service. Thank you for choosing us! 💕🥰
- Sophie 🤩
Mariadel was great in working on my issue. She escalated the issue to the developers. I expect we will have the issue fixed in no time.
Thank you for your review! We're happy to hear that Mariadel was able to assist you with your issue and that it has been escalated to the developers. We appreciate your patience and we're confident that the issue will be resolved soon. If you need any further assistance, please don't hesitate to reach out to us.💖💖
-Sophie😍
I had a problem with a translation and Sophie helped me within a few minutes and resolved my issue. 10/10 support
Thank you for taking the time to leave a review! We're so glad that Sophie was able to help you quickly and effectively. We appreciate your business and hope to continue providing excellent support in the future.
-Sophie🌹
Very useful app, actually the only one that worked without any bugs on third-party apps, ah yea and the customer service are very helpful ^^'
Thank you for your review! We're glad to hear that our app has been useful to you and that you haven't experienced any bugs while using it. Our customer service team strives to be helpful and we're happy to hear that you had a positive experience with them. If you have any further feedback or suggestions, please don't hesitate to let us know.
- Sophie 🌹