ETranslate: Language Translate , 1,196 รีวิว

I found that there was a problem with some of the translated content, so I contacted their technical team to resolve it. At first they said they would reply to me within 12-24 hours. Then no reply was received. I contacted them again and they still said they would reply within 12-24 hours. Again no reply. When I contacted them today, they still kept me waiting. And they told me that their technical team has been looking for a solution for the past half month, but they haven't found it yet! ! No solution for half a month! ! ! ! A bit ridiculous! !

Thank you a lot of your team for your work.Nona with the team helped me so much and has great design and i recommend to others

GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!!
We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay €20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!

Among many translation applications, I initially chose ETranslate because you can do so much with the free plan. Very intuitive and practical. While using the app, I needed support for technical details so I could also test the customer support and I must say that I was satisfied in all respects. Highly recommended, definitely a 5 star app.

Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application.

The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies.

Most unreliable application here, going to go out of my way to change my translations with other app.

8-04.2024: Adding more problems that we encountered with this app: We were surprised that we stop selling in one of the countries and surprise! this app messed up all the translations again and the color options, everything! Of course we were not selling, the website is totally bugged with wrong translations and no option for the products. This app made us lose so much money already, this is insane how bad it is. I wisj I knew this before I invested some much time in translations with this app. Run away from them. We are considering changing app even if this means a huge amount of work.

I am editing my review: this week I started to face some problems, 1st I could not upload pictures, it took them 2 days to find a work around, which is ok, but the upload through the app still does not work. Later the same week, all my manual translation just disappeared!!! We are running a business in several markets and just like that the translations disappear! Can you imagine the impact that this has on an e-comm company?! The amount of work that this represents is huge and now we are worried that this will happen again. This isn't a reliable service and we cannot operate a business in such an unstable app.

Old version:
Works most of the times quite well. Sometimes there are some glitches and the support is not always soling the problem, but overall I would say for a free plan it does a lot and it is the best option that I found to translate my website in several markets. The function to translate pictures and images is awsome!

Great Product! Great Customer Service!

Quick and efficient customer service as usual

I really satisfied with the level of translation and their service, the speed of reply are all fast and clear.

I installed your module, but how can I change the banner images and texts according to the language option?