Langwill：AI Language Translate

Thank you so much for taking the time to leave us review! We really appreciate your feedback. 🌟 We are glad that you are happy with the support and the app. We promise to continue to strive in providing the best possible user experience to everyone.

Thank you again!

Emma
Langwill Customer Support Team of CWILL

Hello Ana,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had and fully understand how critical accurate, context-aware translations are for a professional jewelry store.

After reviewing your case, we identified that the translations were generated using a basic translation engine, which can result in literal wording, tone inconsistencies, and grammar issues when industry-specific context is required. We also confirmed that glossary rules only apply to new translations and require a full retranslation to take effect.

We take your feedback seriously and are actively improving how we communicate glossary usage, tone consistency, and translation context to prevent similar issues in the future. Our team has since reset your translation quota and provided additional credits so you can retranslate your store with improved accuracy.

We truly appreciate you bringing this to our attention. Feedback like yours helps us improve our product and better serve professional merchants. If you decide to revisit the app, our support team is always here to assist and ensure a smoother experience.

Best Regards,
Nona| Langwill Customer Support Team

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Sophie|Langwill Customer Support of CWILL

Hi Gidion,❤️

This is Nova again from Langwill Suppport Team of Channelwill. 💕Thank you for your thoughtful review and for sharing your experience with the app. We’re really glad to hear that I was able to help you get everything set up and running smoothly.❤️

We’re always looking for ways to improve, so if there’s anything we can do to make your experience even better, please don’t hesitate to let us know. Your feedback means a lot to us. ❤️

Thanks again for your support! ☺️

Hello there,

We're truly sorry to hear about your experience and the impact it has had on your business. 😔 Please accept our sincerest apologies for the recurring issues you've encountered, especially the recent one that has severely affected your customer experience.

We understand the frustration and inconvenience caused by the ongoing issue with the second language feature, which is critical to your website's functionality. It's deeply concerning to us that despite our team's efforts, the problem persists, leading to lost customers and a decrease in reliability perception.

Please know that we take your feedback seriously, and our team is diligently working to resolve this issue as quickly as possible. We acknowledge the urgency and importance of fixing it to restore your website's functionality and regain your customers' trust.

We appreciate your patience and understanding during this challenging time. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out. We remain committed to providing you with the best possible service and ensuring that your experience with our app improves.

Thank you for your continued support, and we sincerely apologize for any inconvenience caused.

Best Regards,

Sophie | Etranslate Support Team

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Sophie|Langwill Customer Support of CWill

We highly appreciate you leaving a review! Thank you for taking the time to leave us an excellent rating! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product.

Thanks again!

Sophie|Langwill Customer Support of CWILL

Hello PlanToys Thailand,

Thank you so much for your approval, and we are so happy that you are satisfied with our app and service!!!🤩
We are always here if you need our help or if there is anything that we can help with!

Cheers!🥂

Best regards,
Etranslate Team

Hi Ashish,

Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the translations and features did not meet your expectations.

We understand how important accurate translations and seamless multilingual experiences are, especially when it comes to presenting your store professionally to a global audience. Your feedback regarding the quality of translations, the glossary feature, and AI functionality has been noted with great concern.

We’re continuously working to improve our services, and your input helps us identify areas that need the most attention. While it’s unfortunate that you’ve decided to move on, we’d still love to learn more about your specific pain points so we can improve not only for future users but possibly for you, should you reconsider us in the future.

If you’re open to it, we’d appreciate the opportunity to schedule a quick call or exchange more details via email.

Looking forward to your feedback.