Langwill：AI Language Translate
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I've been writing to support for a month to fix one error, and after a month they still haven't fixed it! I pay for the Grow plan, where they offer Premium support. Disaster!
Hello AMOUR Parfums,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
ETranslate Team
I do not recommend it at all! They installed malware on my website and it was not easy to clean. I found out because of google ads warning.
I do not know if it is the responsibility of the app or who but it has given me problems.
Update: The malware issue is a false positive of Google ads for our language selector. We have updated our Translation selector. Now you need to add the code to your theme to enable this feature. So there won't any malware/adware issues anymore because the language selector will be considered as a native plugin, not third-party software.
It worked well for a few days. However the automatic updates didn't work. The customer service experience is awful.
The bottom line is i have to translate everything manually in their app....what's the point??!!!!
This app only translates 1000 products, I asked the developers to increase the limits, but they just don't care about the needs of the customers.
Hello there,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the current limit on product translations. We understand that this may not meet the needs of all our customers, and we are continuously working to improve our app and cater to our users' needs. We appreciate your suggestion and will take it into consideration for future updates. Please don't hesitate to contact us if you have any further concerns or feedback.
Best regards,
Sophie|Etranslate Team
The worst application I've used so far. First of all, it doesn't work well, there are always problems because I lost 200 euros because I added that it automatically changes currency and it converted 125 euros into 0.1 nok, the worst possible application, I wouldn't recommend it to anyone, not even to my worst friend
Dear Memory Frame,
Hello there, Thank you for sharing your valuable feedback with us. We sincerely apologize if our service did not meet your expectations. We would greatly appreciate it if you could kindly provide us with details about what went wrong and how we can contribute to improving our services. If there are any unresolved issues, please do not hesitate to inform us, so we can promptly address them and turn your experience with our app around.
We want you to know that we are more than happy to arrange a conversation between you and our team to discuss your feedback. Simply reply to this email to let us know your availability. Your opinions and suggestions are of great importance to us, and we are eager to hear them. 😊
We are fully committed to your success, and we constantly strive to become a better fit for your business's goals and standards. Wishing you a fantastic day!~ 🌹
Best regards,
ETranslate support team
The most 3rd class app ever seen on Shopify app store. The app is created just to earn money through 1st month charges i guess. This never translates complete pages and translation is only 40-50% accurate.
Hello Devshoppe,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
ETranslate Team
The customer service is annoying and not helping fast enough. My problems are not solved unless I spam them with questions. Bizarre.
Hello Trendyo Oslo,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
ETranslate Team
It started well, but then they stopped answering the emails for weeks… Don't understand that and the app is not working, not translating anything and I don't know why. Not the auto-translation, not the manual translation… Anything.
Hello AMPERBIKE,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Shermelia | Etranslate
i would give a zero if possible! The app is full of bugs and conflicts. When you switch a language it changes the region to some random country. Translations get misplaced and break the design layouts. I wish I could attach screenshots of how the store designs made with pagefly were broken when switching to another language. When you change to a different currency and switch it back all product prices revert to a different price than the original with no explanation from the support. wasted more than a week in solving the endless bugs and issues of the app and on top of that you have to translate third party apps manually. Auto translation and creating tasks don't work out and have to be done through support. Been asking for a refund as we have not made any use of the app and the support said it has to be done through the manager! Complete waste of time so good luck with working with an app like that!
Hello Mundogafas,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will keep our eyes on this kind of matter and we will make sure that this will never happen again. We are assigning a support executive to investigate this matter.
If you have any other concerns, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Etranslate Team
This app is buggy and customer service is very slow and not very responsive. Had to remove it. Wasted a lot of time.
Hello D2D HealthCo.,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will keep our eyes on this kind of matter and we will make sure that this will never happen again. We are assigning a support executive to investigate this matter.
If you have any other concerns, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Etranslate Team