评论 (1,200)

整体评分
4.6
每个评分等级的数量
  • 90% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2024年2月21日

great app

Antoniou Exotica
希腊
大约1个月 人在使用应用
Channelwill已回复 2024年2月26日

Thank you for your kind words! 😊 We're thrilled to hear that you find our app great! If you have any suggestions or feedback, feel free to share. Happy using! 🚀

Best regards,
Sophie|Etranslate Team

2024年1月27日

The app is not working properly on the website, I tried to add the switcher with no luck

Angelo
卡塔尔
2年多 人在使用应用
Channelwill已回复 2024年1月28日

Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced. Our team is currently investigating the issue and working on a solution to ensure that the app works seamlessly on our website. In the meantime, please feel free to contact our customer support team for further assistance with adding the switcher. Thank you for your patience and understanding.

Belle | Etranslate Support

2024年2月15日

Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application.

The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies.

Most unreliable application here, going to go out of my way to change my translations with other app.

FIZI España
西班牙
2个月 人在使用应用
Channelwill已回复 2024年2月20日

Hello There,

Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously.

We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you.

We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future.

We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly.

Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention.

Best regards,
Nona
ETranslate Team

2024年2月12日

Amazing, easy to setup, and does all the hard work for you. Essential for any business needing multilingual pages.

⛓👽 EDM TEMPLATES
澳大利亚
2个月 人在使用应用
Channelwill已回复 2024年2月18日

Thank you so much for your fantastic review! 😊 We're thrilled to hear that you find our service amazing and easy to set up. 🚀 Our goal is to make things seamless for you, and we're delighted to know that we're doing all the hard work to meet your needs. 🌐 Your support means the world to us, and we're here to help with any multilingual page requirements for your business. 🌍👍

Best regards,
Sophie|Etranslate Team

2024年2月8日

The application is good, but due to the complexity and scope of the task there are difficulties. It's good that there is a support service that always comes to the rescue.

HYPEVENOM_BRAND
波兰
4个月 人在使用应用
Channelwill已回复 2024年2月10日

Thank you for your feedback! 😊 We appreciate your recognition of the application's quality. We understand that complex tasks can pose challenges, but we're delighted our support service has been there for you! 🚀 If you ever need assistance, feel free to reach out.

Best regards,
Sophie|Etranslate Team

2024年1月24日

Great support fixing some issues with displaying the language switcher.

W-Warehouse
拉脱维亚
1年多 人在使用应用
Channelwill已回复 2024年1月27日

Thank you for your feedback! 🌟 We're thrilled to hear that our support team was able to help resolve the language switcher issues for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help! 🛠️💬

Best regards,
Sophie|Etranslate Team

2024年2月6日

GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!!
We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay €20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!

Codeso Living
德国
3个月 人在使用应用
Channelwill已回复 2024年2月8日

I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business.

We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated.

Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding.

Sincerely,
Nona|Etranslate Team

2024年1月31日

I found that there was a problem with some of the translated content, so I contacted their technical team to resolve it. At first they said they would reply to me within 12-24 hours. Then no reply was received. I contacted them again and they still said they would reply within 12-24 hours. Again no reply. When I contacted them today, they still kept me waiting. And they told me that their technical team has been looking for a solution for the past half month, but they haven't found it yet! ! No solution for half a month! ! ! ! A bit ridiculous! !

hypergogo.eu
香港特别行政区
6个月 人在使用应用
2024年5月7日

The customer service representative answered promptly and responsibly helped me solve the problem

Futario
中国
大约1小时 人在使用应用
Channelwill已回复 2024年5月9日

That's wonderful to hear! 🌟 We're thrilled our customer service representative was able to assist you promptly and effectively. If you ever need further assistance, don't hesitate to reach out. We're here to help! 😊👍

Best Regards,

Sophie|Etranslate Support Team

2024年5月22日

Great

ClutchCloth
加拿大
23分钟 人在使用应用
Channelwill已回复 2024年5月24日

Thank you for the positive feedback! 😊 We are delighted that you're happy with the APP! You can share your insights to us anytime or If you have any further questions, concerns, feel free to message us. Thank you for using the platform! 👍🚀

Emma
ETranslate Support