Langwill: Translate 多语言翻译和货币转换
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Among many translation applications, I initially chose ETranslate because you can do so much with the free plan. Very intuitive and practical. While using the app, I needed support for technical details so I could also test the customer support and I must say that I was satisfied in all respects. Highly recommended, definitely a 5 star app.
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you chose ETranslate and found our free plan versatile and user-friendly. 🌐💡 It's great to know that our customer support met your expectations when you needed assistance with technical details. 🛠️ Our team is always here to help! 🌟 We appreciate your recommendation and are delighted to have earned a 5-star rating from you! ⭐⭐⭐⭐⭐
Best regards,
Sophie💗
Etranslate Customer Support 🌟
I am truly impressed with the quality of translation and the service provided. The response time was swift, and the communication was clear throughout. Despite encountering some compatibility issues between the template and the app, the team's prompt replies and patient efforts over the course of a few days successfully resolved my problem. This experience has instilled in me a strong inclination and confidence to continue using this app indefinitely! Once again, thank you for your assistance.
We are overwhelmed to hear your wonderful feedback! Thank you so much for taking time to leave a review! 😊 We are happy to know that you are impressed with the quality of translation and the service that we provide. Our team will continue to strive to give you the best possible service we can give. Thank you for supporting Etranslate. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟
Best regards,
Kim|Etranslate Support Team
The app is not working properly on the website, I tried to add the switcher with no luck
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced. Our team is currently investigating the issue and working on a solution to ensure that the app works seamlessly on our website. In the meantime, please feel free to contact our customer support team for further assistance with adding the switcher. Thank you for your patience and understanding.
Belle | Etranslate Support
This really looks to be the best translation app on the market - especially considering the price. The multi - currency converter is a great touch also, normally you'd have to pay for another multi - currency converter app, but the fact they've included it with the translator makes this so much more convenient. Great customer service that are on hand to help very quickly. They say 12 - 24hr responses but so far they've always responded immediately and resolved the issue quickly and efficiently.
🌟 Thank you so much for your fantastic review! We're thrilled to hear that you find our translation app to be the best on the market, especially considering the price. 😊 The inclusion of the multi-currency converter is indeed a great touch, making it more convenient for our users. 🌐 We're delighted to know that you appreciate our quick and efficient customer service – we're always here to help! 🚀 Your kind words motivate us to keep delivering top-notch support. Thanks again for choosing us! 🙌
Best regards,
Sophie💗
Etranslate Customer Support 🌟
8-04.2024: Adding more problems that we encountered with this app: We were surprised that we stop selling in one of the countries and surprise! this app messed up all the translations again and the color options, everything! Of course we were not selling, the website is totally bugged with wrong translations and no option for the products. This app made us lose so much money already, this is insane how bad it is. I wisj I knew this before I invested some much time in translations with this app. Run away from them. We are considering changing app even if this means a huge amount of work.
I am editing my review: this week I started to face some problems, 1st I could not upload pictures, it took them 2 days to find a work around, which is ok, but the upload through the app still does not work. Later the same week, all my manual translation just disappeared!!! We are running a business in several markets and just like that the translations disappear! Can you imagine the impact that this has on an e-comm company?! The amount of work that this represents is huge and now we are worried that this will happen again. This isn't a reliable service and we cannot operate a business in such an unstable app.
Old version:
Works most of the times quite well. Sometimes there are some glitches and the support is not always soling the problem, but overall I would say for a free plan it does a lot and it is the best option that I found to translate my website in several markets. The function to translate pictures and images is awsome!
Thank you for sharing your feedback! We sincerely apologize for the recent challenges you faced with our app and appreciate your valuable feedback.
Regarding the picture upload and manual translation issues, we're actively working on permanent solutions. Our development team is addressing the picture upload problem, and we're investigating the cause of the manual translation disappearance to prevent any recurrence.
Your concerns are taken seriously, and we're committed to providing a more stable and reliable service. We apologize for any inconvenience and appreciate your understanding as we work to improve.
-Belle
Very good performance, intuitive and with a very good support service. 100% recommended
Thank you for your fantastic review! We're delighted to hear that you've had a positive experience with Etranslate. It's wonderful to know that you found it to be intuitive and that our support service met your expectations. Your recommendation means a lot to us, and we're committed to maintaining the high performance and quality of our app. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and support you every step of the way!
Best Regards,
Kim|Etranslate Support Team
helpful
First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have.
We're delighted to hear that our support team was able to assist you with syncing images from your default language pages to the translated ones. It's our pleasure to assist you on this matter.
Nevertheless, I observed that the overall score you provided was less than perfect, and while we are grateful for the acknowledgment of our assistance, we want to ensure your entire experience with us is nothing short of exceptional.
Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations.
If you have a moment, we would be grateful for more details on how we can make your experience even better. Our goal is to provide an excellent service, and your feedback is a vital step in achieving that.
Thank you once again for choosing Etranslate. We value your trust and are committed to ensuring your satisfaction. If there's anything specific you'd like to share or discuss, please feel free to respond to this email.
Looking forward to making your experience with us outstanding!
Best Regards,
Kim|Etranslate Support Team
I have been looking a good translating app for a long time. Found this one and it is working best for me and my needs. strongly recommend!
Thank you so much for your positive feedback! 😊 We're thrilled to hear that you're satisfied with our translation services. 🌐💬 Our team is dedicated to providing adequate support to suited for your needs. If you have any other concerns or questions, feel free to reach out. 🚀👍
Best regards,
Kim|Etranslate Team
Amazing customer support anything that i asked they were always there to help me! i would totally suggest to use this app!
Thank you for your glowing review! We're delighted you had a positive experience with our customer support. If you ever need assistance in the future, we're here for you. Thanks for recommending us!
Best regards,
Mariadel 💗
Etranslate Customer Support 🌟
This translation app is complete garbage! ! ! Using their paid plans is sooooo ridiculous. They make changes to paid plans without telling customers. Customer service won't give you a solution, I don't know why shopify still lets this kind of app stay here
Hello there,
We're genuinely sorry to hear about your disappointing experience with our translation app. 😔 We understand the frustration of unexpected changes to paid plans and the lack of communication. Our aim is to provide a seamless experience, and we apologize for falling short in this instance. Please know that we take your feedback seriously, and we're actively working to improve our communication and customer service processes to ensure a better experience for all our users. If there's anything specific we can assist you with or if you have further feedback, please don't hesitate to reach out. We appreciate your patience and understanding.
Best Regards,
Sophie | Etranslate Support Team