ETranslate: Language Translate
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At first I thought this was great. The look of it was good and easy to use. However, it ran out of words after translating just one language. I've been talking to customer service for over 15 minutes. They told me it was too expensive to give words because Google charges them (really? why is Google Translate FREE then?!). Then the translating stopped and even after they gave me more words "as a courtesy", the app broke and wouldn't let me translate. I believe they are in China so not surprised. Find another app if you're a professional business. Not sure where all of their 5 star reviews came from. ... Fake.
Hello LOU.EARL,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Shermelia | Etranslate
This app is rubbish, I chose the 19.99 per month plan. As a result, the translation language can never be accessed, no matter how to shut down and restart, or refresh. Image translation can only translate media sources, not details pages. Asking customer service is a waste of time. They don't listen to what the customer's question is and answer it randomly. I'm so annoyed at wasting an afternoon of my time. The bill is still there after uninstalling it. I am currently contacting Shopify to cancel the bill
Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you experienced with our translation app. We take customer feedback seriously and will work to address the issues you mentioned, including improving our customer service. We understand that you are seeking to cancel the bill through Shopify and we will ensure that this is processed promptly. Again, we apologize for any inconvenience caused and appreciate your feedback.
-nona
A l'inverse de ce qui est dit l'application ne gere pas les avis de judgeme. En plus si vous avez des article sans variantes il affichera (et traduira) les case de variantes!!!!
Donc pour les produits sans variante vous aurez quand même le selecteur de variantes qui s'affichera sur les pages traduite avec marqué "Titre" et "titre par défaut". J'ai essayé de regler cela avec le SAV mais aucune solutio acceptable ne m'as été proposé si ce n'es d'exporter tout mes produits et changer cela manuellement (a refaire à chaque fois que vous faites un nouveau porduits).
Pareil pour les avis, je devais les exporter, les faire passer avec une autre application pour ensuite les réinjecter dans l'app de traduction... Et naturellement opération à refaire à chaque fois... Si vous avez uniquement des produits avec des variantes et que vous n'utilisez pas judgeme pourquoi pas (même si l'interface est pas très intuitive) mais sinon fuyez
Bonjour La Magie du Naturel,
Merci pour vos précieux commentaires.
Nous sommes vraiment désolés d'apprendre votre récente expérience avec nous. Il est regrettable de savoir que vos attentes n'ont pas été satisfaites. Nous allons sûrement résoudre tous vos problèmes et nous assurer que vous êtes satisfait de nos services.
Nous sommes disponibles 24h/24 et 7j/7, vous pouvez toujours nous contacter via le chat en direct ou par e-mail : etranslate@uppercommerce.com
disponible sur votre compte. Nous affectons un responsable du support pour enquêter et résoudre votre problème.
Encore une fois, je m'excuse pour la gêne occasionnée et je tiens également à vous assurer que vous êtes notre précieux utilisateur et nous veillerons à ce que vous soyez ravi de nos services.
Sincères salutations
Équipe d'assistance ETranslate
Do not use this app! App will mess your tags! After translate 3200 products deleted all tags!!!!!!!
Thank you for sharing your thoughts with us. We apologize if our service fell short of your expectations. We value your feedback on your experience, and we appreciate you letting us know if something went wrong. Please know that we appreciate the opportunity to work with you to fix this matter, and we are ready to answer any questions or address any concerns you may have. We would like to hear your thoughts and opinions. We are dedicated to your success with the ETranslate app, and we are always seeking to develop so that we are a better fit for your business's goals and expectations. Have a wonderful day!
Best regards,
ETranslate Customer Service
It crashed my store. It's not working. Translated only few words. DO NOT RECOMMEND
Hello there,
We apologize for the inconvenience you experienced with our service, and we genuinely appreciate your feedback. We understand how critical it is for our service to work seamlessly with your store, and we're sorry to hear that it caused issues and only partially translated the content. 😥
Our team is committed to resolving these issues and ensuring that your experience improves. We take your feedback seriously and will investigate the matter thoroughly to prevent any recurrence.
If you're open to it, we'd appreciate the opportunity to connect with you directly to understand the specific issues you encountered and work towards a solution. Please reach out to our support team, and we'll do our best to address your concerns promptly.
Thank you for bringing this to our attention, and we hope to have the chance to make things right and provide you with a better experience in the future. 🌻
Best regards,
Sophie|Etranslate Team
Lier, it will cost $2 per 10,000 words, only free for first 300k words, they only told this after you chat with them
Hello GiftInOne,
Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.
Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.
Best Regards,
Shermelia | Etranslate
I've never had so many problems with apps, just with this one!!!!!!!!!!!!!!!!!!!!!!
If I had known about these issues, I would never have installed this app. Now I'm not deleting it because it changed the code in my store theme!!! I don't have much free time to deal with the theme code. When I do everything according to the instructions, a window appears at the bottom of the site that says:
Error Liquid: could not find fragments of assets/etranslate-language-switch-control.liquid Error Liquid: could not find fragments of assets/etranslate-rtl.liquid
And this is visible to customers. I've been trying to delete this app for the third day and I can't, no one from the support service wants to help me!
Hi soeja,
I apologize for the inconvenience you experienced when trying to get support from our team. It's never our intention to leave a customer feeling unsupported, and I'm sorry if that was your experience. We value all of our customers and strive to provide the best possible support. Our team, in fact assist you with your concerns and request. If you would like to discuss the matter further and see if there is anything we can do to resolve the issue, please don't hesitate to contact us. We are here to help. Thank you for bringing this to our attention.
Sincerely,
Etranslate team
I was given free credit and asked to leave a review, so here I am. App seems to work quite well, no complaints just yet. *Update* It's a bait and hook app. They give you "free" words, then make you contact customer service where they give you more "free" words in exchange for a review (although they don't explicitly say that). If you don't leave a favorable review or any review, they freeze your translation until you do. I don't know how the app works once you play their game, pay their fees and translate everything, as I saw their con a mile away. But, I know 99% of these 5 star reviews are fake. *Update2* ,Got an email from them. I'm pretty sure they are trying to cover their butts so they don't get removed from Shopify. I moved to T Lab ‑ AI Language Translate app. No games from them. I suggest it.
Hi Saint Artemis,
Deeply apologize that we didn't bring you a good user experience and so sorry that we didn't make you satisfied!
For us, the words credit that we added for you is used to help you auto-translate your store and help with your business, but it is not a deal. And every word that we added will never be gotten back, the words are still in the account.
We invite the users to leave a review, and we are appreciative every user's feedback, including the suggestions and the points that we need to improve, these words will be useful for us to do better!
Wish you all the best!
Warm regards,
ETranslate team
the site leaves snippets all over the page when cropping it and I have not been able to solve the problem, also the language change icon remains where it had left it after removing the app
Inconvenient to use also seems to be not free
Every time you click on the link for more credits it opens a chat window with a representative who does not quite understand what you want
Hello slazenger watches שעוני שלזינגר
Thanks for your valuable feedback.
We are truly sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are available 24/7,You can always contact us via the live chat or email: etranslate@uppercommerce.com
available on your account. We are assigning a support executive to investigate and resolve your concern.
Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.
Best Regard
Etranslate Support Team