Langwill: Language Translate

Hello there,

I hope this message finds you well. First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have.

Nevertheless, I observed that the overall score you provided was less than perfect, and we regret knowing that you were unable to reached out to our team for your guidance. Please let us know how we can help you further. In addition, we want to ensure your entire experience with us is nothing short of exceptional.

Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations.

Best Regards,

Kim|Etranslate Support Team

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Thanks for your valuable feedback.
We are truly sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are available 24/7,You can always contact us via the live chat or email: etranslate@uppercommerce.com
available on your account. We are assigning a support executive to investigate and resolve your concern.

Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.

Best Regard
Etranslate Support Team

Dear Peakrose,

I apologize for the delay in responding to your recent inquiry. I understand that prompt and professional customer service is important to you, and I deeply regret that I was not able to provide that level of service in this instance.

Please allow me to explain the situation. Our support team has been experiencing an unprecedentedly high volume of tickets, and as a result, response times have been longer than usual. I understand that this delay may have caused frustration and inconvenience, and I would like to offer my sincerest apologies.

I would like to assure you that we are doing everything in our power to address the backlog and to provide the best possible customer experience. I am personally committed to resolving your issue as quickly as possible and to providing the high level of customer service that you deserve.

If you would like to discuss your experience further or if there is anything else I can assist you with, please do not hesitate to reach out.

Thank you for your understanding and your continued support. I look forward to the opportunity to serve you better in the future.

Sincerely,

Etranslate Support Team.

Hi MKSHOP,

Hi there, I hope you are doing well. I want to inform you that if the app is uninstalled without disabling the language switcher, it will still be present in your shop. We have attempted to remove the selector from our end, but since the app has been uninstalled, we no longer have access to delete the codes. Please, kindly re-install the app so that we can regain access and remove all codes from your theme. Please let us know through the customer support chat once you have re-installed it, and we will assist you promptly. Thank you and have a good day!

Sincerely,

Etranslate Support Team

Hello BrookPad,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you, and we already sent you a message in your email.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7.

Have a wonderful day and stay safe!

Best Regards,
Shermelia | Etranslate