Langwill: Language Translate

First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have.

We're delighted to hear that our support team was able to assist you with syncing images from your default language pages to the translated ones. It's our pleasure to assist you on this matter.

Nevertheless, I observed that the overall score you provided was less than perfect, and while we are grateful for the acknowledgment of our assistance, we want to ensure your entire experience with us is nothing short of exceptional.

Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations.

If you have a moment, we would be grateful for more details on how we can make your experience even better. Our goal is to provide an excellent service, and your feedback is a vital step in achieving that.

Thank you once again for choosing Etranslate. We value your trust and are committed to ensuring your satisfaction. If there's anything specific you'd like to share or discuss, please feel free to respond to this email.

Looking forward to making your experience with us outstanding!

Best Regards,

Kim|Etranslate Support Team

Bonjour Polocats,

Merci de partager vos aimables paroles avec nous. Nous sommes ravis de savoir que vous êtes satisfait du service que nous offrons. Notre équipe essaie toujours de s'assurer que nos utilisateurs auront une excellente expérience avec nous. Veuillez nous faire savoir s'il y a autre chose que nous pouvons vous aider, vous pouvez nous joindre par chat en direct ou par e-mail, nous sommes disponibles 24h/24 et 7j/7.

Sincèrement,
Shermelia | Etranslate

Hi 7ajatPlus.com,

We are so sorry that we didn't bring you a good user experience!
There will be an agent contacting you to solve your issue as the priority, just looking forward to your reply~

Wish you all the best!

Best regards,
ETranslate team

Update:

Hi there,

May we know which pages aren't translated? We reached you but didn't get your reply. Kindly tell us details about the issue then we can fix it for you.

Warm Regards,
Zeusir

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Hello there,

First of all, thank you for using our app. We understand that you felt dissatisfied with the issue. It's a pity you don't need it anymore.

We want to explain that most apps will add configuration files to your store for better service, better speed and better results. Developers will lose access rights when you delete the app. This is why the code is left behind. We set up a one-click delete code button in the FAQ section of the app. It may not be obvious enough for you to notice.

To solve the error message displayed on your store, we have sent you an access request. Please accept it if you don't mind, so we can clean all the code for you.

Besides, it seems that we have not received any feedback from you during your use of the app. In the small chance that you have any issues, just tell us. We are here to help!

Warm Regards,
Team Etranslate

Dear friends at Amazingdeal4you,

We deeply apologize to you that we didn't bring you a good using experience! And it's a pity that you met with the problem during the using process!

As for translation, there is already a specialist to contact you through live chat and email, we will try our best to solve your problem!

Actually, our app is free and we provide free words credit for the users. There must be a misunderstanding, could you please kindly reply to us? And we will try our best to help you with the translations!

Sincerely,

Etranslate team

Hi there

The Manually translate is totally free. We offer a 7-day free trial for testing the premium features like Image translate and Thrid party app translate.

Sorry for the unclear info. We will try our best to help you if you can give us another go.

Regards,
Zeusir

Hello there,

Thank you for your trust. We noticed that your account quote has run out. So the translation paused. You can place an overlay order to restart. Or our Manual translation function is open by free.

Kindly tell us if you have any question. Hope we can bring you and other users a better experience.

Regards,
ETranslate Development Team

Hello Chomel,

Thank you for bringing this to our attention and for your suggestions. We’re sorry your experience didn’t match your expectations. We will strive hard to do better so that we can able to meet your expecations. Once again, we deeply apologize for the inconvenience.

Best Regards,
Etranslate Team

Hi there,

We are so sorry that we didn't bring you a good user experience!

Our dev has solved this issue for several hours, and thank you so much for your error details, and it really helped us to solve the issue! : )

We are working on providing a better experience to you, and an agent has contacted you, looking forward to your reply~

Best regards,
ETranslate team

Hello Importtoysnl,

Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern.

Also, you can reach us through our email at Etranslate@uppercommerce.com and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you.

Best Regards,
Etranslate Team