ETranslate: Language Translate , 1,194 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its ability to translate and localize content for various markets. They appreciate its user-friendly design, extensive free features, and unique image translation capability. The manual translation feature, currency converter, and third-party app compatibility are seen as major benefits. The customer support team is often praised for their quick and efficient responses. This app is viewed as a practical and cost-effective solution for translation needs.
Refine
-
By rating
nice app with good customer service.
Thank you for your kind words! 😊 We're delighted to hear that you find our app helpful, and we're committed to providing excellent customer service. If you have any further questions or need assistance, feel free to reach out! 🚀👍
-Sophie|Etranslate Team👩💼
Customer service is great! Very quick and helpful. Answered my question on how to translate a third party app.
Thank you for your positive feedback about our customer service! We are happy to hear that we were able to help you with translating a third party app. If you have any further questions or need assistance, please don't hesitate to contact us again.
- Sophie 🥰
英語から日本語に簡単に翻訳できます。
何よりもまず、お時間を割いて私たちとご感想やご経験を共有してくださったことに心から感謝申し上げます。お客様のフィードバックは私たちにとって非常に重要であり、お客様の懸念に対処する機会をいただき、心から感謝しております。
英語から日本語にページを簡単に翻訳できる当社のアプリを便利にお使いいただいているとのこと、大変嬉しく思います。ありがとうございます。
私たちのサポートが評価されたことに感謝いたしますが、私たちとの経験全体が特別なものになるようにしたいと考えています。
お客様のご感想は、私たちが継続的に改善していく上で非常に重要であり、お客様のご期待に添えなかった可能性のある部分に対処するために、お客様の全体的なご体験をよりよく理解したいと思います。
もしお時間がございましたら、お客様のご体験をより良いものにする方法について詳細をお聞かせください。私たちの目標は優れたサービスを提供することであり、お客様からのフィードバックはそのための重要なステップです。
Etranslate をご利用いただき、誠にありがとうございます。お客様の信頼を大切にし、ご満足いただけるよう努めてまいります。具体的なご意見、ご感想がございましたら、お気軽にこのメールにご返信ください。
私どもとのご縁が素晴らしいものになることを楽しみにしております！
よろしくお願いします、
キム｜Etranslate サポートチーム
Thank you very much for your help! Quick and simple <3 I recommend using the online help. Sophie is gorgeous!
You're welcome! I'm glad I could assist you quickly and easily. Thank you for recommending our online help. I appreciate your compliment about Sophie, she is indeed a great asset to our team.
- Sophie 💖
Great customer support! We had issues with the translation of contents coming from page creatin apps and Lisa was of great help.
Very useful and also the support is great!
With this app you can traslate manually most of the website. This is what i was looking for!
Thank you for your wonderful review! We are delighted to hear that our app has been useful for you and that you have found our support team to be great. We are glad to provide a manual translation feature that meets your needs. If you ever need any further assistance or have any questions, please do not hesitate to contact us. We appreciate your business and hope to continue serving you in the future.
- Jane🦋
Their currency converter for Euro doesn't show the right price for EU countries whereas others work with no issue.
I contacted them regarding the issue, and they said that they will look into it if I grant them access to my website. They send invitations with unnecessary access request such as Orders, Customers, Discounts which they do NOT need access to fix the issue. When I choose not to grant these permissions, they basically tell me that they cannot fix it.
It's important to be cautious because these apps may collect your data and either use it or sell it to third-party organizations to generate revenue. I strongly advise against providing access to your private data.
Hello There,
We apologize for the inconvenience caused by the malfunctioning currency converter. We would like to offer our assistance in resolving the issue promptly. We understand that our team may require access to investigate the issue, however, we apologize for any confusion caused by our representative's request for unnecessary access to Orders, Customers, and Discounts. Rest assured that we will take appropriate action regarding this matter.💗
We have sent you a new access request that only requires the necessary information to resolve the issue. We have also sent you an email for further discussion on the matter. We hope to resolve this issue and reconnect with you soon.
Thank you for considering Etranslate as your translation partner, and we assure you of our commitment to providing timely and professional assistance.
Best regards,
Nona|Etranslate Team
Great app been using it a year now, the support also great always respond in seconds and always fix any issue
Great service. I had some specification about switcher and they set it as requested. I'm actually working to manually translate my store i will probably give or update my feedback after this is done. Thank you to Etranslate team for the quick response. Thank you Joewelyn for your kindness and professionnal service.
Thank you for sharing your positive experience with our team! We're thrilled to hear that we were able to meet😊 your specifications and provide you with great service. We appreciate your feedback and look forward to hearing from you again after you've completed your store translation. We'll be sure to pass along your kind words to Joewelyn 😍and the rest of our team. Thank you for choosing Etranslate!
-nona🌻
Very very quick response and help of customer support, Thanks Belle for quick assistance!!!
We're thrilled to hear you had a great experience with our customer support team! 😊 Thank you for your kind words, and a big shoutout to Belle for her quick assistance! If you ever need help in the future, don't hesitate to reach out. 💫🌟
-Sophie|Etranslate Team🌐💎